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A
Rating: 4 out of 5
we need to offer a less expensive delivery service
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 4 and 5 stars
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Rating: 5 out of 5
PERFECT
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A
Rating: 4 out of 5
Part conforms to dimensions but received slightly deformed. I had to straighten it. But as it's not an aspect piece, it wasn't a real problem.
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A
Rating: 5 out of 5
Serious company
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A
Rating: 4 out of 5
The website can be improved. Memorization of material and thickness with DXF is desirable. The ability to share projects would be appreciated.
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Response from John Steel
Hello, Thank you for taking the time to share your experience with our John Steel Pro advanced cutting service. We are happy to take into account your ideas for the evolution of our tools. You can share files with the desired material, grade & thickness. Find out more here: https://goo.gl/Du4c1m Have a nice day, The SteelTeam
A
Rating: 4 out of 5
Impeccable service and product, but limiting the choice of delivery to DHL results in very high delivery costs...delivery to a relay point would be much more affordable...
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A
Rating: 5 out of 5
Fast, efficient and inexpensive. I'll be back soon.
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A
Rating: 5 out of 5
top, product very well protected, delivered quickly
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A
Rating: 5 out of 5
Perfect customer service and delivery. I had some problems with the basic prohibitions, such as drilling less than the thickness, which is not indicated. Otherwise, I'm delighted with the site and the efficiency.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Second order from john steel and still satisfied, both with the delivery and the quality of the products supplied. No need to contact customer service.
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Rating: 4 out of 5
Satisfied
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A
Rating: 5 out of 5
fast and compliant, very good address
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A
Rating: 5 out of 5
very good service
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Rating: 5 out of 5
I'm very happy with the service and hope it continues. Thanks to your team.
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Rating: 5 out of 5
good value for money despite a slight imperfection on one of the pieces (projected pellets of melted material) fast service in line with my expectations.
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Rating: 5 out of 5
Impeccable. Delivery on time and product absolutely compliant.
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Rating: 5 out of 5
Some plates are not very flat, too bad the rest is top notch, delivery and after-sales service.
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A
Rating: 4 out of 5
all is well, nothing to report
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A
Rating: 4 out of 5
Relay point shipping would be a huge plus for small orders/parts.
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A
Rating: 5 out of 5
Ras
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A
Rating: 5 out of 5
This is the third time I've worked with pro.john steel and I've always found the same professional approach to product design and customer support, order administration and manufacturing and delivery times. Amazing. I highly recommend them.
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A
Rating: 5 out of 5
Very satisfied with my first order
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Nickel
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Rating: 5 out of 5
Hello, Very happy to work with you. Sincerely
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Rating: 4 out of 5
well
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Rating: 5 out of 5
The site is clear, practical, simple and humorous. Well done John
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Rating: 5 out of 5
Perfect, apart from a few knocks on the parcel which slightly distorted my cut-outs.
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A
Rating: 5 out of 5
quick and well done, very good
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A
Rating: 5 out of 5
The system is easy to use. For professionals (with an ALSACE TOLERIE account), payment by invoice instead of by credit card remains to be modified. The only point that hasn't been perfected to date is the referencing of orders, with the need to enter an order number that isn't included on the BLs.
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Too bad the part is scratched
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Response from John Steel
Hi Valerie, Thank you for sharing your experience with John Steel. Products with a rough finish are likely to show traces of scratches of varying depth. This is quite normal. For a more aesthetic finish, you can opt for brushed or textured metals: they are protected by a film on the front (finish side). SteelTeam
A
Rating: 4 out of 5
I ordered a rectangular sheet with a round inner cut-out. The piece is impeccable. The packaging is very efficient for transport. The delivery time was as expected. I recommend the site. Small suggestion to the seller: Offer a more complete editor for more complex projects (we don't all have AutoCad).
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Rating: 5 out of 5
Very good service
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Rating: 5 out of 5
No worries. Product and delivery as promised
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Rating: 5 out of 5
As ordered. Very satisfied.
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Rating: 5 out of 5
All very well
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Rating: 5 out of 5
Fast, compliant delivery. Clear, intuitive web interface - too bad you can't temporarily save your project.
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