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Rating: 5 out of 5
Top and delicious!
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 009 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
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Rating: 2 out of 5
Be careful with the chosen product but the after-sales service is terrible!!! My husband is Canadian so we know what maple sugar candies should look like... the product received (to give as a gift) was whitish and hard as concrete; call to Kanata: that's how it was, it was hot. And nothing else so product to the trash.
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Response from Kanata
Hello Carine, Thank you for your feedback and your message... although we obviously regret that your review is harshly affected by your negative experience with one of the purchased products. Each producer has their own recipe for maple syrup candies and we are sorry that these do not meet your expectations and the other candies you may have tasted in Canada. Our producer, the maple grove of La Ferme Martinette based in Coaticook, Quebec, pays particular attention to the artisanal production of its candies, which are fragile products. They can therefore sometimes be subject to crystallization (a slight whitening of the candy, which obviously does not affect their delicious taste). Hoping to win back your taste buds with other Quebec delicacies, sweet or savory, we remain at your complete disposal for any questions or comments. Have a great day, The Kanata team.
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Rating: 3 out of 5
too bad about the stock error
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Response from Kanata
Hello Thierry, Thank you for your review and glad that the Glutenberg beers pleased you so much! :) Sorry again for the stock error and hoping that our quick contact to inform you allowed you not to regret too much the missing pack of American Pale Ale. Have a great day, The Kanata team
A
Rating: 5 out of 5
Fast delivery. Fair prices. Good products.
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A
Rating: 5 out of 5
I have been shopping at Kanata for a long time and I have always been very satisfied with their services. The products are of very good quality and the customer service is excellent. Delivery is fast and the packages are very well packaged. I would recommend you. Thank you very much
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A
Rating: 5 out of 5
The reference in the matter.
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A
Rating: 5 out of 5
very good products, very easy order, easy site, quick reception, very careful packaging, I recommend
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A
Rating: 5 out of 5
Very well ordered, processed quickly
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A
Rating: 5 out of 5
Very good, impeccable delivery, I recommend
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