Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

All reviews

Acheteur Vérifié

Published on 13/10/2023 à 09h50 following a purchase from 21/09/2023

It was perfect. Louise helped me a lot when I had difficulties making the payment. I thank her for her patience and tenacity, her understanding.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your message Marie Helene I will pass it on to Louise Have a nice day

Acheteur Vérifié

Published on 12/10/2023 à 15h19 following a purchase from 01/10/2023

Fast delivery
A little note and a small gift inside the package

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Catherine

Acheteur Vérifié

Published on 12/10/2023 à 14h54 following a purchase from 30/09/2023

Respect for deadlines, products carefully packaged. Excellent.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Nicolas

Acheteur Vérifié

Published on 10/10/2023 à 22h19 following a purchase from 23/09/2023

perfect

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Monette

Acheteur Vérifié

Published on 09/10/2023 à 16h01 following a purchase from 26/09/2023

Apart from an incident related to the carrier (Chronopost, 1 broken bottle and one broken can), everything was impeccable as with previous orders.

Translated reviews

Acheteur Vérifié

Published on 09/10/2023 à 12h31 following a purchase from 23/09/2023

Always quality products delivered quickly

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Maxime

Acheteur Vérifié

Published on 09/10/2023 à 08h26 following a purchase from 26/09/2023

The site is functional, the little note in the package is very nice. However, the shipping costs... I know everything has gone up... but ouch

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your message Agnès

Acheteur Vérifié

Published on 08/10/2023 à 17h39 following a purchase from 26/09/2023

Top notch. Quality of products is on point. Professional, serious, and fast people. I can only recommend.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your message Natacha

Acheteur Vérifié

Published on 08/10/2023 à 16h55 following a purchase from 21/09/2023

Fast order, fast delivery. Nothing to report, thank you.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Florian

Acheteur Vérifié

Published on 08/10/2023 à 11h39 following a purchase from 27/09/2023

I rediscovered the good taste of maple butter bought on the island of Orléans in a sugar shack

Translated reviews

Response from Kanata Published on 02/11/2023

We are the relay point of Canada in France

Acheteur Vérifié

Published on 08/10/2023 à 10h41 following a purchase from 26/09/2023

Order arrived very quickly and in good condition. Excellent value for money. Top packaging without excessive plastics, I can't even imagine there could be a problem during delivery given the care taken.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your message Avril We do everything to ensure you receive your packages in the best conditions

Acheteur Vérifié

Published on 07/10/2023 à 13h34 following a purchase from 27/09/2023

very good service

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Raymond

Acheteur Vérifié

Published on 06/10/2023 à 10h16 following a purchase from 21/09/2023

Always satisfied with an order from Kanata

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your feedback Pierre

Acheteur Vérifié

Published on 05/10/2023 à 20h35 following a purchase from 25/09/2023

Very good site, friendly people, unfortunately the order was ruined by a delivery company that did not respect the deadlines. Independently of Kanata. The latter is not responsible for the delay.

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your message Didier.

Acheteur Vérifié

Published on 05/10/2023 à 17h59 following a purchase from 23/09/2023

Fast delivery

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Catherine

Acheteur Vérifié

Published on 05/10/2023 à 15h50 following a purchase from 23/09/2023

Excellent product delivered quickly in careful packaging

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your feedback Marie

Acheteur Vérifié

Published on 05/10/2023 à 14h44 following a purchase from 23/09/2023

Conforming to the order

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Marie-Astride

Acheteur Vérifié

Published on 05/10/2023 à 10h48 following a purchase from 20/09/2023

Simplicity speed price

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Dominique

Acheteur Vérifié

Published on 02/10/2023 à 18h59 following a purchase from 22/09/2023

My order was delivered within the expected timeframe, I haven't tasted all the ordered products yet, but I am already very satisfied with the Gin Boréale among others

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you for your feedback Fabrice

Acheteur Vérifié

Published on 02/10/2023 à 17h15 following a purchase from 21/09/2023

XXXXX

Translated reviews

Acheteur Vérifié

Published on 02/10/2023 à 16h46 following a purchase from 17/09/2023

Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.

Translated reviews

Acheteur Vérifié

Published on 02/10/2023 à 12h08 following a purchase from 17/09/2023

everything is fine

Translated reviews

Response from Kanata Published on 02/11/2023

Thank you Nicolae

Acheteur Vérifié

Published on 29/09/2023 à 18h58 following a purchase from 14/09/2023

Very good serious site with good products, top packaging,

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your message David Have a nice day

Acheteur Vérifié

Published on 28/09/2023 à 08h49 following a purchase from 08/09/2023

Fast delivery, products conforming and very well packaged

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Stéphane

Acheteur Vérifié

Published on 25/09/2023 à 17h38 following a purchase from 14/09/2023

perfect

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you Antoine

Acheteur Vérifié

Published on 25/09/2023 à 08h09 following a purchase from 03/09/2023

Very very good, great customer follow-up as well

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you Guillaume Have a nice day

Acheteur Vérifié

Published on 22/09/2023 à 15h53 following a purchase from 11/09/2023

The pickup point asked me to tell you that you should write on the perishable package because it could refrigerate the package... otherwise it stays there on the floor for several days...

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Danielle I will forward the message to the shipping department Have a nice day

Acheteur Vérifié

Published on 21/09/2023 à 11h14 following a purchase from 06/09/2023

Very fast and careful delivery

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you Colette

Acheteur Vérifié

Published on 20/09/2023 à 08h42 following a purchase from 01/09/2023

Excellent products that we have been buying for several years.

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Jean-Luc Have a nice day

Acheteur Vérifié

Published on 18/09/2023 à 21h06 following a purchase from 08/09/2023

Delivery on time with the corresponding products!

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Patrice

Acheteur Vérifié

Published on 18/09/2023 à 20h47 following a purchase from 03/09/2023

just perfect, but the paper slat packing is annoying

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Benoit We do not use any plastic in our packaging, that is why you will find recycled and shredded paper in your packages

Acheteur Vérifié

Published on 18/09/2023 à 18h50 following a purchase from 07/09/2023

Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

Translated reviews

Response from Kanata Published on 19/09/2023

Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 18/09/2023 à 11h16 following a purchase from 02/09/2023

Very good products.

Translated reviews

Acheteur Vérifié

Published on 17/09/2023 à 19h34 following a purchase from 06/09/2023

Perfect, as usual!
Good products, carefully packaged and fast delivery.
Thank you for the attention you give to your customers

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your message Sandra Have a nice day

Acheteur Vérifié

Published on 17/09/2023 à 09h34 following a purchase from 05/09/2023

User-friendly site. Perfect delivery. Products conform to expectations

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you Marie Have a nice day

Acheteur Vérifié

Published on 16/09/2023 à 08h37 following a purchase from 31/08/2023

Perfect. Package prepared with care and quality items. Bravo to the whole team

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you, I will pass it on to the whole team

Acheteur Vérifié

Published on 14/09/2023 à 11h52 following a purchase from 03/09/2023

Delivery speed

Translated reviews

Acheteur Vérifié

Published on 13/09/2023 à 17h04 following a purchase from 29/08/2023

Fair price and fast delivery on a whole range of Canadian products.

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you for your feedback Guillaume

Acheteur Vérifié

Published on 12/09/2023 à 22h04 following a purchase from 01/09/2023

Just perfect, and thank you for the funny and very nice Caribou note

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you David We love to share our good mood

Acheteur Vérifié

Published on 12/09/2023 à 14h40 following a purchase from 28/08/2023

fast and always so good

Translated reviews

Response from Kanata Published on 27/10/2023

Thank you Lucas