Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

All reviews

Acheteur Vérifié

Published on 08/05/2023 à 10h09 following a purchase from 24/04/2023

Easy order and good follow-up reminder after a few weeks of product unavailability

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Acheteur Vérifié

Published on 04/05/2023 à 23h45 following a purchase from 01/04/2023

I always have a bit of trouble finding my products

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Acheteur Vérifié

Published on 28/04/2023 à 14h21 following a purchase from 17/04/2023

Variety in products, fast delivery and items that arrive without damage, in short perfect. Ideal gift to send to family in France.
Special mention very appreciated for the dedication, Thank you Ewen the caribou ;-)

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Response from Kanata Published on 05/05/2023

Thank you very much for your feedback Stéphanie KANATA, the relay point of Canada in France I will pass the word to Ewen

Acheteur Vérifié

Published on 25/04/2023 à 14h33 following a purchase from 01/04/2023

No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you

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Acheteur Vérifié

Published on 23/04/2023 à 13h11 following a purchase from 13/04/2023

Top!

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Response from Kanata Published on 05/05/2023

Thank you Clement

Acheteur Vérifié

Published on 20/04/2023 à 14h59 following a purchase from 24/03/2023

The site is well made. I was able to navigate without any problem.

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Response from Kanata Published on 05/05/2023

Thank you very much Matthieu-Kim

Acheteur Vérifié

Published on 20/04/2023 à 11h36 following a purchase from 06/04/2023

Perfect

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Response from Kanata Published on 05/05/2023

Thank you Myriam

Acheteur Vérifié

Published on 18/04/2023 à 20h19 following a purchase from 06/04/2023

Quality product, fast delivery (received before the announced deadline), well protected product, very intuitive site

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Laurent Have a nice day

Acheteur Vérifié

Published on 17/04/2023 à 18h38 following a purchase from 06/04/2023

5 stars 5 stars

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Response from Kanata Published on 05/05/2023

Thank you Francis

Acheteur Vérifié

Published on 17/04/2023 à 17h39 following a purchase from 06/04/2023

Everything perfect we appreciate

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Response from Kanata Published on 05/05/2023

Thank you very much Yannick

Acheteur Vérifié

Published on 16/04/2023 à 11h56 following a purchase from 05/04/2023

Very satisfied. In-store pickup is a real plus. The quality of the welcome is worth mentioning.

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Response from Kanata Published on 05/05/2023

Thank you Michael We will always be there to welcome you in our store

Acheteur Vérifié

Published on 15/04/2023 à 19h08 following a purchase from 31/03/2023

Easy access site and pleasant navigation. You can quickly find what you are looking for. Products conform to the order and expectations. Fast delivery and well packaged.

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Jean-Paul We do everything to ensure you have a good experience Have a nice day

Acheteur Vérifié

Published on 15/04/2023 à 17h21 following a purchase from 04/04/2023

Very good site, very good products, super fast shipping and delivery

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Agnès Have a nice day

Acheteur Vérifié

Published on 14/04/2023 à 15h13 following a purchase from 03/04/2023

very happy

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Response from Kanata Published on 05/05/2023

Thank you Alan

Acheteur Vérifié

Published on 13/04/2023 à 16h43 following a purchase from 31/03/2023

Spices received and as expected. Very expensive product added to transport costs. The product arrived in record time however.

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Acheteur Vérifié

Published on 11/04/2023 à 19h03 following a purchase from 27/03/2023

Ease of ordering. Good choice of products.

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Didier

Acheteur Vérifié

Published on 08/04/2023 à 18h15 following a purchase from 28/03/2023

Always very happy with the orders at Kanata.
Quality products and top services

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Marie-Cécile Wishing you a good day

Acheteur Vérifié

Published on 06/04/2023 à 20h47 following a purchase from 24/03/2023

Perfect

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Response from Kanata Published on 05/05/2023

Thank you Lionel

Acheteur Vérifié

Published on 06/04/2023 à 15h47 following a purchase from 24/03/2023

Excellent products, fast and careful shipping

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Sébastien

Acheteur Vérifié

Published on 04/04/2023 à 12h08 following a purchase from 20/03/2023

Perfect

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Jean-david

Acheteur Vérifié

Published on 31/03/2023 à 15h03 following a purchase from 20/03/2023

Super fast delivery and beautiful product. I recommend.

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Acheteur Vérifié

Published on 30/03/2023 à 13h09 following a purchase from 17/03/2023

Everything perfect thank you as usual

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Acheteur Vérifié

Published on 24/03/2023 à 18h34 following a purchase from 24/02/2023

The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.

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Acheteur Vérifié

Published on 24/03/2023 à 07h20 following a purchase from 11/03/2023

Very good, impeccable service, careful

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Acheteur Vérifié

Published on 20/03/2023 à 17h27 following a purchase from 10/03/2023

I was very well received by phone, then my urgent order arrived very quickly, as promised. Thank you very much! And the products are perfect!

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Acheteur Vérifié

Published on 20/03/2023 à 11h11 following a purchase from 04/03/2023

Fast service

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Acheteur Vérifié

Published on 17/03/2023 à 13h32 following a purchase from 06/03/2023

Impeccable

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Acheteur Vérifié

Published on 16/03/2023 à 20h48 following a purchase from 04/03/2023

Perfect

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Acheteur Vérifié

Published on 16/03/2023 à 17h39 following a purchase from 04/03/2023

compliant with the order

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Acheteur Vérifié

Published on 16/03/2023 à 13h22 following a purchase from 04/03/2023

Easy order and fast delivery, with a little note on the box

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Acheteur Vérifié

Published on 16/03/2023 à 12h09 following a purchase from 03/03/2023

2nd order. Received quickly and in good condition.
Very good products. I will come back.

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Acheteur Vérifié

Published on 13/03/2023 à 21h03 following a purchase from 02/03/2023

Always impeccable: fast shipping and careful packaging. Thank you.

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Acheteur Vérifié

Published on 12/03/2023 à 18h25 following a purchase from 01/03/2023

always good products

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Acheteur Vérifié

Published on 12/03/2023 à 11h52 following a purchase from 01/03/2023

Well-made site.

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Acheteur Vérifié

Published on 11/03/2023 à 11h25 following a purchase from 28/02/2023

Very good

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Acheteur Vérifié

Published on 11/03/2023 à 08h48 following a purchase from 22/02/2023

Very nice products at quite reasonable prices. A nice attention in the package with the addition of a small gift.

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Acheteur Vérifié

Published on 06/03/2023 à 17h18 following a purchase from 23/02/2023

This whiskey is really great (a bit expensive though

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Response from Kanata Published on 18/04/2023

Thank you Marie-José A good whisky with maple syrup 7 years old.

Acheteur Vérifié

Published on 06/03/2023 à 14h20 following a purchase from 21/02/2023

A beautiful selection of typically Canadian products on this site, hard to choose!!! Order of organic maple syrup La Martinette which I love amber for its rich taste and slightly smoky side. I am also a fan of the delicate and warm maple herbal tea M21. My order was very well packaged and as always, a little nice message drawn inside the box makes me smile. Thank you Mélodie There is good mood at Kanata

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Response from Kanata Published on 14/03/2023

Thank you for your warm message Marie Helene Delicious and gourmet Canadian products! That's exactly it, we are not Picassos but we try to convey our good mood to you Have a nice day

Acheteur Vérifié

Published on 03/03/2023 à 10h11 following a purchase from 17/02/2023

Quality products, quickly shipped.

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Response from Kanata Published on 14/03/2023

Thank you for your feedback Have a nice day

Acheteur Vérifié

Published on 03/03/2023 à 09h17 following a purchase from 17/02/2023

Very good site

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Response from Kanata Published on 14/03/2023

Thank you for your feedback Michèle