Reviews Kanata

4.8/5
★★★★★
based on 4956 reviews published

Latest customer reviews

5 /5
★★★★★

Shipping speed, quality products, good communication

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Acheteur Vérifié
purchased on 11/09/2022
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5 /5
★★★★★

Very fast delivery.

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Acheteur Vérifié
purchased on 06/09/2022
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2 /5
★★☆☆☆

Bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.

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Acheteur Vérifié
purchased on 02/09/2022
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5 /5
★★★★★

Perfect in every way

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Acheteur Vérifié
purchased on 06/09/2022
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5 /5
★★★★★

Fast and efficient thank you

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Acheteur Vérifié
purchased on 06/09/2022
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5 /5
★★★★★

I love your products. Yum. And also well packed.

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Acheteur Vérifié
purchased on 02/09/2022
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5 /5
★★★★★

Fast delivery the package was nicely decorated with a little note very nice

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Acheteur Vérifié
purchased on 04/09/2022
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1 /5
★☆☆☆☆

Disappointed

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Acheteur Vérifié
purchased on 03/09/2022
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5 /5
★★★★★

Very good!

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Acheteur Vérifié
purchased on 27/08/2022
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1 /5
★☆☆☆☆

Bad

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Acheteur Vérifié
purchased on 18/08/2022
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5 /5
★★★★★

Easy order, fast delivery

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Acheteur Vérifié
purchased on 01/09/2022
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Answer from Kanata
Thank you Claudine for your message that values our work. I will forward it to the whole team. Have a pleasant day. Emilie from Kanata
5 /5
★★★★★

Very good products. Perfect delivery. I recommend this site.

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Acheteur Vérifié
purchased on 27/08/2022
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Answer from Kanata
5 stars! Thank you Sylvie!
2 /5
★★☆☆☆

Second time there is an error in the order. Another product received... and no response from customer service despite an email sent

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Acheteur Vérifié
purchased on 01/09/2022
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Answer from Kanata
Hello Ludovic, We apologize for this malfunction. Indeed, during the move of our warehouses at the end of August and beginning of September, we had an interruption of our customer service messages. I am at your disposal to discuss, Best regards Emilie
5 /5
★★★★★

I have been ordering for several years now, the products are of quality, the site is serious, and I really like the nice little notes addressed to us with the little drawing inside the delivery box. I recommend this site.

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Acheteur Vérifié
purchased on 01/09/2022
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Answer from Kanata
Thank you Jocelyne for your warm message and your loyalty. I will pass it on to the whole team!
5 /5
★★★★★

This site is very complete

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Acheteur Vérifié
purchased on 22/08/2022
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Answer from Kanata
Glad that our website pleases you. Thank you for your stars Christine. Have a nice day. Emilie from Kanata
5 /5
★★★★★

The packages are very well protected - and always a little kind word

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Acheteur Vérifié
purchased on 30/08/2022
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Answer from Kanata
Yes, the order preparation team loves to send you nice little notes. Thank you Christiane for your kind message.
2 /5
★★☆☆☆

Order conforms to what I wanted BUT Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!

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Acheteur Vérifié
purchased on 18/08/2022
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Answer from Kanata
Hello Magali We apologize for this malfunction. Regarding the delivery time and my lack of response, I think it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
5 /5
★★★★★

Very good, fast service as announced and quality products

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Acheteur Vérifié
purchased on 24/08/2022
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Answer from Kanata
We try to ship your order within the day. Glad that our work satisfies you. Thank you Dominique. Have a good day. Emilie from Kanata
5 /5
★★★★★

Everything perfect

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Acheteur Vérifié
purchased on 26/08/2022
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Answer from Kanata
Thank you Florence. Enjoy your tasting!
3 /5
★★★☆☆

The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days

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Acheteur Vérifié
purchased on 19/08/2022
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Answer from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
5 /5
★★★★★

Fast service and delivery. I appreciate and recommend this sales professional.

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Acheteur Vérifié
purchased on 06/08/2022
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Answer from Kanata
I will pass your message of satisfaction to the whole team. Thank you Jean Michel!
5 /5
★★★★★

Perfect as usual

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Acheteur Vérifié
purchased on 15/08/2022
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5 /5
★★★★★

Always on TOP: product, deadline and of course the 'little drawing from the preparer'

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Acheteur Vérifié
purchased on 11/08/2022
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Answer from Kanata
Thank you Laurence, I will pass on your satisfaction to our "Picassos". Have a nice day Emilie
5 /5
★★★★★

Very beautiful magnets, well packaged

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Acheteur Vérifié
purchased on 15/08/2022
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Answer from Kanata
Hello Jeannine. Glad that you like your order. Thank you for your feedback. Have a nice day. Emilie
5 /5
★★★★★

Very easy navigation, fast delivery

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Acheteur Vérifié
purchased on 05/08/2022
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Answer from Kanata
Thank you Claudine for your stars!
4 /5
★★★★☆

Disappointed that you no longer deliver schouik schouik in Belgium especially since it is still listed on the site.

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Acheteur Vérifié
purchased on 11/08/2022
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Answer from Kanata
Hello Patrick, Yes, unfortunately our carrier has stopped fresh deliveries in Belgium. We are trying to find another solution to deliver your favorite cheese. Have a good day Emilie
5 /5
★★★★★

Super fast I recommend

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Acheteur Vérifié
purchased on 08/08/2022
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Answer from Kanata
Thank you Luc for your nice message!
5 /5
★★★★★

Products well received and within the allotted time.

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Acheteur Vérifié
purchased on 22/07/2022
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5 /5
★★★★★

Order sent to Polynesia for a gift. Very fast shipping and very careful packaging. Thank you Kanata

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Acheteur Vérifié
purchased on 07/08/2022
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4 /5
★★★★☆

Nothing to say 4

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Acheteur Vérifié
purchased on 04/08/2022
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Answer from Kanata
Thank you Remy. Do not hesitate to specify your expectations for the 5 stars. Have a good day. Emilie from Kanata
5 /5
★★★★★

Very clear it makes you want

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Acheteur Vérifié
purchased on 24/07/2022
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Answer from Kanata
Lots of good products to enjoy. Good tasting!
5 /5
★★★★★

Top-notch

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Acheteur Vérifié
purchased on 26/07/2022
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5 /5
★★★★★

Fast order and delivery. Good product

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Acheteur Vérifié
purchased on 03/08/2022
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5 /5
★★★★★

Easy ordering, fair prices, and very fast delivery. Reliable site (several orders already made)

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Acheteur Vérifié
purchased on 30/07/2022
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5 /5
★★★★★

Very competent

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Acheteur Vérifié
purchased on 31/07/2022
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5 /5
★★★★★

Nothing to say about the site and the team. I had a small issue with the first delivery. The package was marked as shipped but did not arrive. I called Kanata. A very kind person was able to inform me, the package had been broken on the delivery platform. This nice lady restarted the delivery of the package which arrived well this time. Thank you for the responsiveness, listening, and professionalism of the Kanata team.

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Acheteur Vérifié
purchased on 02/08/2022
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5 /5
★★★★★

Easy navigation, fast and pleasant delivery with a nice message inside.

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Acheteur Vérifié
purchased on 03/08/2022
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5 /5
★★★★★

Excellent!

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Acheteur Vérifié
purchased on 04/08/2022
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 02/08/2022
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3 /5
★★★☆☆

Very satisfied with the products you offer. However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare. It's often with them too, every time I order from you it's anxiety. I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!

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Acheteur Vérifié
purchased on 02/08/2022
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