Reviews Kanata

Absolutely appalling, I paid for delivery, GLS has failed several times to deliver, we are now on day 6, I contacted the company on day 2, after 5 days of this they respond and accept responsibility, now they have recalled the delivery and refuse to refund me until the package is returned to them. I can see it has been returned to them, there is no reason for me to wait for my refund. They chose to use GLS and will probably continue to use them after this disaster, AVOID. It's a shame.

I am still waiting for my order

Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed

Delivered 43km from my home. To return to the initial destination. Shameful

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them. Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.

I never received my last order, after receiving the delivery confirmation at the correct address, the delivery was made to another address, so impossible to have a new delivery.

First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!

Hello The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product) I request a refund thank you

Order not received. Lamentable customer service. The staff only lies. No respect for the customer. Forced to get angry to obtain the promise of a hypothetical refund. Lamentable company, to be avoided.

This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.

Does not taste like real poutine cheese, the sauce is way too salty

The product was stale and not edible.

Very low quality products and too high prices.

I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.

I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!

Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.

French size small. Take 42 for a 39 in France

Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition! This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone. In any case, this is the first and last purchase made from this store.

Package never received 3 phone calls No refund

Avoid UNPROFESSIONAL COMPANY!!!! Who does not bother to respond to voicemails and emails!!!!!

Indication mask on the fact that it is frozen, as well as on the following expiration date. While it is marked on the bag that it is pasteurized cheese... Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

Product never received

The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially

The person has not yet received their birthday gift

Disappointed

Bad

I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please

Inedible poutine kit, the cheese is fine but the powder for making the brown sauce is disgusting, it's just wing powder and brown dye. In short, 18€ for that..., very disappointed. I do not recommend.

Disappointed because the poutine cheese purchased cannot be frozen while I made sure not to take frozen cheese. It would be good to specify this on the site, because knowing this I wouldn't have ordered a kilo, which must be consumed before February 13.

Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..

Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.

I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!

Second time I order from this site, second time I do not receive my product on time.

Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!

One of the products arrived with the glass broken and pieces of glass inside, so inedible 🙁 Otherwise, the other products are great! The order was held for a while, reason unknown

Nothing in the box I only had the box and not my chocolates

3 boxes of 20 sachets received instead of 3 packs of 48... unpleasant error with herbal teas.

The order 'wandered' for 15 days between Grenoble and Briançon; I called Kanata twice to intervene with the carrier, then to cancel the order; nothing was done and the order was delivered again to Briançon... but I am now 800 km away...