Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
I finally found where to get my favorite products when I can't go to Canada. Thank you!!
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Response from Kanata
Hello Laila, Thank you, Kanata the specialist in products from across the Atlantic!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
Fast and efficient, I am very happy with the ordered products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
Only happiness!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
I immediately found what I wanted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2022
deadlines always respected, well-prepared package, personalized attention from the staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2022
Very good, as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
everything is perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Very good products, very fast delivery, an excellent site. Prices a bit high though.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2022
Quality products. Perfect packaging.
Fast delivery. Pure happiness. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Quality products delivered with care. Good value for money. To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Shipping speed, quality products, good communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Very fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2022
bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Perfect in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Fast and efficient thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2022
I love your products. Yum.
And also well packed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
fast delivery
the package was nicely decorated with a little note
very nice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2022
Disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2022
Very good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2022
Bad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Easy order, fast delivery
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Response from Kanata
Thank you Claudine for your message that values our work. I will forward it to the whole team. Have a pleasant day. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2022
Very good products. Perfect delivery. I recommend this site.
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Response from Kanata
5 stars! Thank you Sylvie!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
Second time there is an error in the order. Another product received... and no response from customer service despite an email sent
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Response from Kanata
Hello Ludovic, We apologize for this malfunction. Indeed, during the move of our warehouses at the end of August and beginning of September, we had an interruption of our customer service messages. I am at your disposal to discuss, Best regards Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
I have been ordering for several years now, the products are of quality, the site is serious, and I really like the nice little notes addressed to us with the little drawing inside the delivery box. I recommend this site.
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Response from Kanata
Thank you Jocelyne for your warm message and your loyalty. I will pass it on to the whole team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2022
This site is very complete
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Response from Kanata
Glad that our website pleases you. Thank you for your stars Christine. Have a nice day. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2022
the packages are very well protected - and always a little kind word
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Response from Kanata
Yes, the order preparation team loves to send you nice little notes. Thank you Christiane for your kind message.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2022
Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!
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Response from Kanata
Hello Magali We apologize for this malfunction. Regarding the delivery time and my lack of response, I think it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
very good, fast service as announced and quality products
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Response from Kanata
We try to ship your order within the day. Glad that our work satisfies you. Thank you Dominique. Have a good day. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
Everything perfect
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Response from Kanata
Thank you Florence. Enjoy your tasting!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
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Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
fast service and delivery. I appreciate and recommend this sales professional.
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Response from Kanata
I will pass your message of satisfaction to the whole team. Thank you Jean Michel!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
Perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Always on TOP: product, deadline and of course the 'little drawing from the preparer'
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Response from Kanata
Thank you Laurence, I will pass on your satisfaction to our "Picassos". Have a nice day Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
very beautiful magnets, well packaged
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Response from Kanata
Hello Jeannine. Glad that you like your order. Thank you for your feedback. Have a nice day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Very easy navigation, fast delivery
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Response from Kanata
Thank you Claudine for your stars!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Disappointed that you no longer deliver schouik schouik in Belgium especially since it is still listed on the site.
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Response from Kanata
Hello Patrick, Yes, unfortunately our carrier has stopped fresh deliveries in Belgium. We are trying to find another solution to deliver your favorite cheese. Have a good day Emilie
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