Reviews Kanata

4.8/5
★★★★★
based on 4956 reviews published

Latest customer reviews

5 /5
★★★★★

There was a problem during the transport of the package. The customer service was super responsive which allowed me to receive my order on time for Christmas. I am very happy with the ordered products and I highly recommend Kanata

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Flora C.
purchased on 13/12/2025
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5 /5
★★★★★

Great product

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Cecile B.
purchased on 19/12/2025
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4 /5
★★★★☆

Pleasantly woven site where you can easily find the products you are looking for

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Jean-michel M.
purchased on 18/12/2025
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5 /5
★★★★★

I order every Christmas for my family in France, they are always delighted and surprised to receive this at the right time during the holidays. A bit surprised, however, that the bison pâté is from bison from Poitou! But otherwise nothing to say even if I myself could not test the products

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Aurelie B.
purchased on 23/12/2025
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5 /5
★★★★★

I received my order very quickly and very well packaged

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Ulrike B.
purchased on 22/12/2025
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5 /5
★★★★★

Easy and smooth navigation, the categories are clear. Perfect

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Christophe A.
purchased on 18/12/2025
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5 /5
★★★★★

Perfect Good evening products Fast delivery

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Martine R.
purchased on 19/12/2025
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5 /5
★★★★★

Nothing more to say than very good

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Sylvain J.
purchased on 21/12/2025
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5 /5
★★★★★

Easy to navigate the website, ordering and paying were straightforward, delivery was as promised and the product was just what I was looking for!

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Peter M.
purchased on 18/12/2025
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5 /5
★★★★★

Perfect

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Daniel B.
purchased on 18/12/2025
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5 /5
★★★★★

Very good

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Sylvie G.
purchased on 15/12/2025
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5 /5
★★★★★

Thank you very much and the little personalized drawing was very appreciated!

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Christelle R.
purchased on 14/12/2025
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5 /5
★★★★★

I recommend

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Sergio D.
purchased on 18/12/2025
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5 /5
★★★★★

Too bad the shipping costs to Belgium are so high and there is no possible pickup point.

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Stéphanie H.
purchased on 17/12/2025
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5 /5
★★★★★

Website with a huge selection, friendly and available team. I recommend!

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Louise K.
purchased on 19/12/2025
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5 /5
★★★★★

Top grocery store with very good products

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Pauline D.
purchased on 19/12/2025
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5 /5
★★★★★

Packaging done with great care! I highly recommend. Very satisfied

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Nadège K.
purchased on 18/12/2025
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5 /5
★★★★★

Everything 5/5… to recommend

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Claude B.
purchased on 17/12/2025
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5 /5
★★★★★

As usual, the order is perfect!

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Sophie L.
purchased on 18/12/2025
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5 /5
★★★★★

Thanks to Émilie who was able to resolve the difference between me and the useless GLS.

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Daniel M.
purchased on 05/12/2025
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5 /5
★★★★★

Very wide choice, package well protected (thank you for the little note, it's always nice). I am perfectly satisfied with the fast shipping and the person to whom this gift was intended loved it and assured me that it was the same taste as in Canada. I think I will get poutine cheese next time. Thank you again

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Coralie D.
purchased on 13/12/2025
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5 /5
★★★★★

Despite the problem with the damaged package at Chronopost, I received the second package very quickly and just before Christmas. Something I did not expect.

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Michel J.
purchased on 17/12/2025
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5 /5
★★★★★

Very professional site, super staff on the phone, delivery perfect and on time, I recommend the products are excellent

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Esnault R.
purchased on 12/12/2025
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3 /5
★★★☆☆

Very happy with Kanata products, but please stop entrusting your deliveries to La Poste!!!

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Dominique H.
purchased on 16/12/2025
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2 /5
★★☆☆☆

I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.

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Gilles R.
purchased on 15/12/2025
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Answer from Kanata
Hello, We received feedback from the carrier regarding your delivery here it is: "Hello, You indicated that your package no. 00KG1WY6 was not delivered to your client. Your client was unavailable when our driver passed on 17.12. It was dropped off at a Pickup Point so that it remains available for your client. Best regards, Veronique Customer Relations Shipper - Centre Ouest" Have a nice day, Emilie from KANATA
4 /5
★★★★☆

Very good for finding maple tea

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Martine D.
purchased on 15/12/2025
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5 /5
★★★★★

Good product well packaged arrives very quickly

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Sebastien M.
purchased on 12/12/2025
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5 /5
★★★★★

Very satisfied with everything

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Eric P.
purchased on 13/12/2025
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5 /5
★★★★★

I came to pick up my order at the store, the signage to access it is not very visible, a small point to work on. Otherwise, very friendly seller.

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Valerie G.
purchased on 10/12/2025
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1 /5
★☆☆☆☆

Delivered 43km from my home. To return to the initial destination. Shameful

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Isabelle H.
purchased on 13/12/2025
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Answer from Kanata
Hello, We are sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating this can be. Please feel free to contact us directly so we can help you resolve this issue. Have a nice day. The Kanata team
5 /5
★★★★★

The site is very well done. You can find the products very easily

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Danielle A.
purchased on 13/12/2025
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5 /5
★★★★★

Good products.

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Annie M.
purchased on 09/12/2025
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5 /5
★★★★★

Very well done

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Bruno J.
purchased on 14/12/2025
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5 /5
★★★★★

It's always impeccable

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Marie Hélène L.
purchased on 13/12/2025
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1 /5
★☆☆☆☆

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them. Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

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Violaine D.
purchased on 14/12/2025
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Answer from Kanata
Hello, We are sorry that the delivery did not meet your expectations. The chosen pickup point was an Auchan locker, but when the lockers are full, the carrier is forced to redirect the package to another nearby available pickup point. This situation is unfortunately beyond our control. Regarding prices, we do our best to offer fair rates despite the costs associated with importing products from Canada. We remain at your disposal to discuss this. Have a nice day, and happy end-of-year holidays! The Kanata team
5 /5
★★★★★

Perfect transaction.

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Thierry S.
purchased on 13/12/2025
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5 /5
★★★★★

Order received very quickly, good surprise Excellent and varied products Thank you to the team

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Claudine C.
purchased on 12/12/2025
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5 /5
★★★★★

Delivery was perfect! Item well wrapped!

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Catherine F.
purchased on 13/12/2025
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4 /5
★★★★☆

Ultra fast delivery. Nothing to say

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Alban G.
purchased on 09/12/2025
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5 /5
★★★★★

Great, everything is easy, fast, clear, and of quality. Thank you

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Olivier P.
purchased on 08/12/2025
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