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★★★★★
based on 4956 reviews published
Latest customer reviews
Over the past years, my Breton friend has appreciated receiving your packages.
Excellent products and super fast service
Very good
Very good contact even at 8000 km the link is perfect
Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.
I am satisfied with the products I picked up at the Vannes warehouse and the customer service provided 🙂
This is the 2nd time I order from Kanata and I am not disappointed. Deadline respected, top packaging and a personalized note. I will return.
Package very well prepared, in accordance with the order. The products are well protected and I even received a little message for the holidays (thank you Pierre-Louis!) It was a gift so I couldn't test the items personally but from the feedback I've received, everything was very good! I am very satisfied and will reorder without hesitation!
Great site for good products, very responsive team and ultra-fast delivery!
Everything is perfect. Fast delivery. Very good customer service. Attractive prices and great products.
Very satisfied with the products from Kanata.fr.
Order arrived very quickly, very well packaged and with a little surprise inside, a little message from Christmas
Speed of delivery. Excellence of the received products
Bravo for your efficiency
Excellent
What a good idea to be able to send Quebec products to family remaining in France without having to worry about customs!
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
A very fast delivery with a little note written on the box that made us smile, an order that met our expectations, very good products that remind us of our trip. I highly recommend you A small bug on the site during the order but nothing that prevented it from being processed.
No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.
And thank you for taking the time to give your opinion on the order.
Regarding the reference you ordered, it is 24 SURPRISE GIFTS, which explains why the package is not detailed! However, you still had some clues with the photos of the items present, and the way they would be packaged.
Each item was wrapped in a gift bag for the surprise effect. This allowed them to be placed under the tree or hidden in the house.
Regarding the message for Laure, it was actually a message that each preparer takes the time to write by hand in all our packages for the recipient, sometimes accompanied by a smiley or a drawing for those who can draw! 😉 So it was Laure who took care to prepare the package for your friends.
Glad that the tasting went well & Thank you for trusting us!
Have a nice week and a happy new year ahead.
The KANATA team
5 stars
Trustworthy and serious site
Excellent site. I am on my 2nd order and I have never been disappointed. I recommend it with my eyes closed.
Customer service is attentive
After a first failed shipment, you managed to bounce back with great professionalism and thus meet my expectations 100%
Very professional. Order arrived very quickly and in perfect condition with little personalized messages inside! Thank you very much!
Everything is perfect as always. Being of Quebec origin, this is the site where I find comfort with real good maple syrup.
No change from my last comments. Everything is going well and the packages arrive in very good condition. Products as good as expected. 'What else?', Clooney would say 😛
What a pleasure to find Canadian products...... accompanied by a nice little note for Christmas. Thank you from the bottom of my heart
Thank you to Noé for kindly wishing us a happy birthday by writing it on the shipping box. It touched us.
Kanata is always very good, I never have the slightest problem, I can only give a good rating
Fast order, delivered very quickly with a little 'Merry Christmas' from Sam! Thank you for your efficiency and happy holidays to you!
Delivered the next day in good condition; couldn't be better
Very good experience, fast and careful delivery. Products meet my expectations.
Hello, I find it unfortunate to have had to pay 11 euros in shipping fees for an order of more than 150 euros...
Quality products, in accordance with the description.
Products, packaging, shipping, everything perfect, even the little personal message added at the time of the order that we find in the package.
Everything was perfect. I recommend
The cheese is well packaged
Perfect