Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Dear Sir or Madam,
I am a loyal customer of the Kanata site and this is not the first time I have ordered from this site.
Certainly, there are some missing beer products, but during this 2020 period that we are all living through, this site is the best with extra fast delivery, well-packaged products, and safety measures to avoid breakage are well protected, and if there is a slight delay, we are notified directly by email or other means.
Certainly, sometimes I ask for something and if the staff can, well Kanata grants it, and it feels great to feel at home.
I am sure that one should not aim too high, but I feel the little commercial gesture that was granted to me.
I recommend this site without hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Order arrived the next day, great product! I will order from Kanata again :)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
Delivery time not respected, delivery person without a mask (covid-19 lockdown).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Great site, lots of choices and very well done packaging, plus fast delivery. I really appreciated the little note from the team on the box :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Top delivery, careful and serious work. The products are delicious and delighted the whole family!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Quality and diversity of products top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Very good site, order processed quickly and especially good order tracking by email and phone, nothing to complain about and very good product, by the way I recommend for poutine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
I found what I was looking for easily.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Hello, a bit disappointed with the condition of the maple syrup boxes, out of 6 received boxes, 4 are dented, it's not ideal for gifting!
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Response from Kanata
Good evening,
First of all, I would like to apologize for the problem encountered.
I am sorry to learn that the cans were damaged during transport. I can guarantee you that they were not shipped to you in that condition.
We check each can before shipping, we pack them individually and secure them in the package. Unfortunately, we are not immune to a fall during transport, which if it does not damage the box can dent cans, crumble cakes, ....
It's a shame you couldn't report it upon opening at the pickup point (as specified on the box), we could have made a CHONO customer service request and compensated you or exchanged the cans in the case of a gift.
I hope we will have the chance to make it up to you on a future order.
Again, our apologies,
Sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
customer for several years, always satisfied with the quality of the products and services again this time although this time, despite correct packaging, the 4 cans of maple syrup were dented! while being perfectly 'usable' I assure you.
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Response from Kanata
Good evening,
First of all, I would like to apologize for the problem encountered and thank you for your understanding.
I am sorry to learn that the cans were damaged during transport. I can guarantee you that they were not shipped to you in that condition.
We check each can before shipping, we pack them individually and secure them in the package. Unfortunately, we are not immune to a fall during transport, which if it does not damage the box can dent cans, crumble cakes, ....
We have also reported the information to our maple syrup producer regarding a change in the quality of the cans.
It's a shame you couldn't report it upon opening at the pickup point (as specified on the box), we could have made a CHONO customer service request and compensated you or exchanged the cans in the case of a gift.
I hope we will have the chance to make it up to you on a future order.
Again, our apologies,
Sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
Very fast and reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
It's perfect, I will come back.
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Response from Kanata
in Montreal, in a big blue sea Boeing ...
Sorry it was too tempting! Good evening,
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Fast, well packaged, careful. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Very good service
Super friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Secure site, easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Good products (amber maple syrup) although expensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
just as hoped
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
Serious, fast, in line with what I wanted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Wonderful team, I had a small special request, the reaction was very quick. The product is particularly high quality and the delivery was very fast. I even received a little note related to my request: adorable.
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
generally correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
The products are of quality and really resemble Quebec products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Great. The products are of very good quality with a handwritten note, it was really nice, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Perfect. Nothing more to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
total SATISFACTION-PERFECT, thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Very good relationship with the store staff, very responsive and the shipment was careful and fast. I am extremely happy and very satisfied
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Top site, serious, ultra responsive to shipping... The person on the phone is very nice, knows what she is talking about!! I will recommend on this site...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Delivery delay of a day and a half
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Simple and efficient navigation on the site. Delivery on time with a nice little note written on the box each time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
For me, THE site to order your products made in Quebec! Always fast delivery, package wrapped with a lot of care, including a nice little note! The quality-price ratio is very good, and above all, the products too!! In short, I have ordered several times, and I will continue! Thank you Kanata!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
The site is simple and clear, well compartmentalized.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
very well done and simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Quality products, quick response, nice little message upon receipt. Impeccable!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Order placed on Sunday and received on Wednesday! It's perfect! Perfect packaging with the little note that warms the heart! I remember and I will recommend :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Fast shipping and in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
A treat for the taste buds, all correct, tabarnak!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Very good I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Super well packaged. Products compliant. Thank you for the little note written inside the box. It's very kind.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Fast delivery and very well respected by the delivery person
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