Reviews Kanata

4.8/5
★★★★★
based on 4956 reviews published

Latest customer reviews

5 /5
★★★★★

Well-packaged product and deadlines respected!

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Acheteur Vérifié
purchased on 28/12/2019
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5 /5
★★★★★

Delivery and communication issues but I received my package and you were very available both by email and by phone. Thank you

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Acheteur Vérifié
purchased on 17/12/2019
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5 /5
★★★★★

I highly recommend, it's a great store to find Canadian products. Super delivery. Thank you!

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Acheteur Vérifié
purchased on 20/12/2019
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5 /5
★★★★★

Easy to place an order. Small delivery issue (delay). Top-notch customer service, attentive to the problem encountered (reference error in the order). Commercial gesture.

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Acheteur Vérifié
purchased on 29/11/2019
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5 /5
★★★★★

Fast service, very well packaged, interesting prices, free delivery, all very good. I recommend it to those around me.

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Acheteur Vérifié
purchased on 16/12/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 28/11/2019
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5 /5
★★★★★

Perfect as always

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Acheteur Vérifié
purchased on 15/12/2019
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5 /5
★★★★★

Very good product

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Acheteur Vérifié
purchased on 12/12/2019
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5 /5
★★★★★

The site is particularly smooth and well made

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Acheteur Vérifié
purchased on 23/11/2019
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5 /5
★★★★★

You can trust this company more than ever. A customer for a very long time at Kanata. Impeccable delivery, well-protected package. Perfect customer service, the computer bug did not cause any issues. Thank you!

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Acheteur Vérifié
purchased on 28/11/2019
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4 /5
★★★★☆

Everything went very well during this order of poutine, beer, and maple syrup. Easy to choose, impeccable delivery, and 'ben correc' products! Too bad the maple butter was out of stock, otherwise I would have taken a pallet! 🙂

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Acheteur Vérifié
purchased on 30/11/2019
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5 /5
★★★★★

Super very satisfying

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Acheteur Vérifié
purchased on 26/11/2019
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5 /5
★★★★★

Easy to navigate site, well structured and well organized

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Acheteur Vérifié
purchased on 26/11/2019
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5 /5
★★★★★

Site offering a good choice of Canadian products

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Acheteur Vérifié
purchased on 08/12/2019
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5 /5
★★★★★

Magnificent!!!

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Acheteur Vérifié
purchased on 02/12/2019
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1 /5
★☆☆☆☆

Second time I order from this site, second time I do not receive my product on time.

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Acheteur Vérifié
purchased on 02/12/2019
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Answer from Kanata
Hello, We thank you for taking the time to share your opinion on our site and we apologize for the delay related to the second shipment even though we are not responsible for it. However, we would like to clarify a few points regarding the first shipment, for which we had already responded. You placed an order on Friday 20/09 at 15:38 and you wanted delivery on Saturday 21/09. As explained in our general sales conditions, all orders placed before 10 AM are shipped the same day. Others are shipped the next business day, which is Monday for yours. You expressed your dissatisfaction, and we chose to refund you on Monday even though we were completely within our rights. What is unfortunate is that if you had contacted us by phone on Friday to request same-day shipping, we could have done it. Regarding the second order, it was placed on 2/12 around 9 PM and shipped on 3/12. Unfortunately, the problems of strikes and increased workload for all carriers caused your package to be delivered late. In such situations, do not hesitate to contact us directly. We would have found a solution by reshipping a package to you. Hoping that this delay did not spoil your enjoyment of your order, Best regards, The Kanata team
5 /5
★★★★★

Order arrived on time, the products were very well packaged/protected (there were glass bottles).

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Acheteur Vérifié
purchased on 01/12/2019
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5 /5
★★★★★

Great choice of quality products, easy to select. We can extend our stay in Quebec by finding the products that delighted our taste buds. Packaging, delivery time perfect. We rarely received an order so quickly. Communication is good in case of changes to the delivery location, and everything is done to facilitate the collection of the package at the relay. We are very satisfied and we will recommend this site with our eyes closed.

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Acheteur Vérifié
purchased on 22/11/2019
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5 /5
★★★★★

Fast and efficient

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Acheteur Vérifié
purchased on 03/12/2019
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5 /5
★★★★★

Completely satisfied with my customer experience. Thank you

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Acheteur Vérifié
purchased on 03/12/2019
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5 /5
★★★★★

Very fast shipping. Everything is perfect

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Acheteur Vérifié
purchased on 01/12/2019
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5 /5
★★★★★

Perfect service

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Acheteur Vérifié
purchased on 01/12/2019
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5 /5
★★★★★

Really very good service. Just the fact of offering a gift wrapping option for individual gifts shows their concern for providing good service. It's a really personalized service.

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Acheteur Vérifié
purchased on 19/11/2019
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5 /5
★★★★★

Clear and smooth website, very fast order Quality products I recommend

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Acheteur Vérifié
purchased on 02/12/2019
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5 /5
★★★★★

As always perfect

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Acheteur Vérifié
purchased on 27/11/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 30/11/2019
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3 /5
★★★☆☆

Hello, very good products, but very poorly packaged. Very large box poorly suited to the products, they move around inside, for example 2 jars of maple butter, 1 jar of fine sugar as well as maple syrup that crushes the 2 boxes of maple cookies. Not very nice when it's for a gift.

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Acheteur Vérifié
purchased on 28/11/2019
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5 /5
★★★★★

Service and fast delivery, no worries

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Acheteur Vérifié
purchased on 23/11/2019
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5 /5
★★★★★

Superb presentation of the Kanata advent calendar, I can't wait for December 1st

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Acheteur Vérifié
purchased on 22/11/2019
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5 /5
★★★★★

Package received very quickly, picked up on a Sunday evening at the local grocery store, all products conform and packaged nicely. Cool

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Acheteur Vérifié
purchased on 21/11/2019
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5 /5
★★★★★

Easy order

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Acheteur Vérifié
purchased on 22/11/2019
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5 /5
★★★★★

It was easy to order

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Acheteur Vérifié
purchased on 12/11/2019
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5 /5
★★★★★

Very good quality The best. Thank you

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Acheteur Vérifié
purchased on 10/11/2019
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5 /5
★★★★★

Impeccable delivery!

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Acheteur Vérifié
purchased on 10/11/2019
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5 /5
★★★★★

Very clear site

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Acheteur Vérifié
purchased on 10/11/2019
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5 /5
★★★★★

Order arrived very quickly, handmade packaging and signed by the person involved. Nothing to say, perfect.

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Acheteur Vérifié
purchased on 05/11/2019
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 06/11/2019
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5 /5
★★★★★

Everything was excellent! Fast delivery

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Acheteur Vérifié
purchased on 06/11/2019
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5 /5
★★★★★

Simplicity facilitates reliability

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Acheteur Vérifié
purchased on 02/11/2019
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4 /5
★★★★☆

Very satisfied with the quality of the products, especially the maple syrup. The site is pleasant and easy to use even though I couldn't read the customer reviews by product.

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Acheteur Vérifié
purchased on 04/11/2019
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