English 
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Rating: 5 out of 5
very fast delivery and good products
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
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Rating: 5 out of 5
Very good, very fast delivery.
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A
Rating: 5 out of 5
always impeccable, fast delivery and delicious quality products
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A
Rating: 5 out of 5
Everything was PERFECT - phone service, delivery, and quality of goods. I highly recommend
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Rating: 4 out of 5
very friendly and competent phone service
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A
Rating: 5 out of 5
excellent products - fast delivery
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Rating: 5 out of 5
top-notch as always...!!
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Rating: 5 out of 5
My order arrived very quickly, in just 48 hours. This herbal tea is simply delicious: maple flavor without the syrupy side. A pure delight!
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Rating: 5 out of 5
Nothing to report, very fast delivery, packaging always very 'pro'.
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A
Rating: 5 out of 5
Excellent service
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Rating: 4 out of 5
Fast and well packaged
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A
Rating: 5 out of 5
Authentic products and fast delivery!
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A
Rating: 5 out of 5
Fast delivery and good products
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Rating: 5 out of 5
Great
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Rating: 4 out of 5
Very well organized site.
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A
Rating: 5 out of 5
Easy to use, with very good products
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Rating: 5 out of 5
Authenticity of products
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A
Rating: 5 out of 5
quality products, fast delivery
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Rating: 3 out of 5
3 boxes of maple syrup were all dented while the box showed no signs of "maltreatment". These boxes were meant to be given to friends and I am disappointed.
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Response from Kanata
Hello,
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team
A
Rating: 5 out of 5
Fast and efficient! I can't wait to taste the ordered products.
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Rating: 5 out of 5
Fast delivery and product as expected
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Rating: 1 out of 5
Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!
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Response from Kanata
Hello, we are really sorry for the problem you encountered with your order and we apologize even though it is not our fault. In fact, the package was damaged and repackaged by CHRONOPOST without notifying us. Your order was incomplete because some items were broken, CHRONOPOST could not put them back in your package and delivered it to you as is. The oversized and poor-quality box is a CHRONOPOST box, not a box from KANATA. When a breakage is reported to us, we always request the return to the warehouse to manage the CHRONO customer service and we resend the damaged products to our customers, without waiting for the carrier's compensation validation, which we do not always obtain anyway. Once our packages are shipped, we no longer have tracking from the carrier. Information is directly sent by email or SMS to the customer. It is unfortunate that you did not inform us as soon as you received the first message from CHRONOPOST indicating a problem, we could have intervened earlier. As soon as we received your message via the AVIS VERIFIES site, we immediately contacted you by phone. Not having news from CHRONOPOST regarding compensation, which is difficult to obtain because you could not take photos as requested in our T&Cs, we are resending the products today at our expense. I hope all this will not spoil your tasting and your love for Quebec products, best regards, the KANATA team
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Rating: 5 out of 5
impeccable and serious
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Rating: 5 out of 5
Good
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Rating: 5 out of 5
fast well packaged impeccable service
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Rating: 4 out of 5
compliant delay
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Rating: 5 out of 5
Package received on time and product corresponds exactly to my expectations I recommend without any problem.
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Rating: 5 out of 5
Everything went very well! Super fast delivery. I recommend it to everyone. I will come back. Thank you. Best regards.
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Rating: 5 out of 5
SUPER FAST RECEPTION AND VERY WELL PACKAGED - I RECOMMEND
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Rating: 5 out of 5
A clear site, well-detailed products.
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Rating: 5 out of 5
Fast delivery, products very well protected I am completely satisfied and I recommend Kanata.fr without hesitation
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Rating: 4 out of 5
as expected
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Rating: 5 out of 5
Always satisfied
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Rating: 5 out of 5
Order as expected, well packaged, arrived on time. Nothing to complain about
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Rating: 5 out of 5
A site where you can get authentic products of very good quality from Canada. The Chaga tea in particular is a health bomb.
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Rating: 5 out of 5
Very very good
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Rating: 5 out of 5
Lots of choices. Good products
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Rating: 5 out of 5
Perfect. Impeccable service
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Rating: 4 out of 5
the promo code mentioned in the email did not work. Fortunately, after a phone call to Kanata, they gave me another code that worked!
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Rating: 5 out of 5
Very effective in every way
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