Customer reviews of Kdo Jouets

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9,5 /10
Overall rating: 9,5 out of 10
Based on 1 296 published reviews
5 1 071 83% 4 165 13% 3 35 3% 2 12 1% 1 13 1%

Reviews 1 and 3 stars

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Stephane G.
Rating: 1 out of 5
following a purchase from 24/07/2025
Very very disappointed
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Vanessa T.
Rating: 1 out of 5
following a purchase from 11/07/2025
Very disappointed with my last order as I never received it and impossible to reach customer service either by email or by phone.
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Déborah L.
Rating: 1 out of 5
following a purchase from 24/06/2025
I still haven't received my order... it's July 7th, I ordered on June 24th! It was also a gift for my daughter's teacher... How to say it, it's really missed... When at first it was clearly indicated that I would receive it before July 4th... I even wonder if I will really receive anything.... But anyway, it will be too late....
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Séverine C.
Rating: 1 out of 5
following a purchase from 19/03/2025
2nd order placed and the delivery deadline has not been met, to this day I have not received my order. Best regards.
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Aurelie R.
Rating: 3 out of 5
following a purchase from 12/01/2025
Very good, but I had asked for customization and it arrived without...
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Helena V.
Rating: 3 out of 5
following a purchase from 26/12/2024
I bought this cuddly toy to replace my grandson's lost comforter. Unfortunately, I received the package today. The plush is identical. And it's really very good quality. My grandson loves it. But I'm very disappointed with the delivery times, especially as I had chosen express delivery for 17 euros! It's a real shame that customer service didn't accept to make a commercial gesture for this delay. A discount on a future order would have been the best thing. 😞😞
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Louisa M.
Rating: 1 out of 5
following a purchase from 05/12/2024
Customization on the surfboard on the vehicle and not on the vehicle itself and in large font so very disappointed!
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Virginie D.
Rating: 3 out of 5
following a purchase from 03/12/2024
It's not personalized as requested. There is an impact, the paint has jumped. It's small but it shows.
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Nathalie L.
Rating: 3 out of 5
following a purchase from 07/09/2024
Personalization on a label not great
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Jean Marc C.
Rating: 1 out of 5
following a purchase from 22/08/2024
I've only received half of my order, and I've paid the price for 2 items. I'm waiting to hear from the company, but it's taking a while.
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Isabelle L.
Rating: 1 out of 5
following a purchase from 17/08/2024
I still haven't received my parcel!!! Delay not respected
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Helene D.
Rating: 3 out of 5
following a purchase from 15/07/2024
I ordered a chiffon doll personalized with my granddaughter's first name. I was a little disappointed because I thought that her first name would be embroidered on the doll and not glued on a plastic clip sewn onto the doll. Sincerely
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Audrey L.
Rating: 3 out of 5
following a purchase from 26/04/2024
Fine
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Souhila A.
Rating: 3 out of 5
following a purchase from 19/11/2023
I'm disappointed because I made an order for a personalized doll and I receive a simple doll with no first name, for the quality frankly it's expensive, and the plush stork is too small compared to the photo.
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Thomas B.
Rating: 3 out of 5
following a purchase from 20/08/2023
Order conforms, shipped quickly However, delivery not at all to the right mondial relay point, 1h round trip on foot instead of 5min.
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Bruno A.
Rating: 3 out of 5
following a purchase from 08/12/2022
I am not disappointed by my purchase but by its personalization which consists in putting a sticker.
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Ulrich B.
Rating: 1 out of 5
following a purchase from 28/11/2022
Fast delivery, very poor quality item. The origin of manufacture in China was not specified before the purchase.
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Frédérique K.
Rating: 3 out of 5
following a purchase from 29/09/2022
Error of size in the articles delivered compared to the order On the other hand beautiful quality of the product Too bad that the orders are not seriously prepared and consequently errors in the delivery harmful for the customer
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Response from Kdo Jouets
Hello, Frédérique.
You have indeed suffered an error in the preparation of your order. We have sent you back the right size as soon as possible and offered you a pair of slippers.
Please accept our sincere apologies.
The KDO-JOUETS team
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Michèle V.
Rating: 3 out of 5
following a purchase from 21/06/2022
Too bad, the ties to hang the stuffed animals broke
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Marine G.
Rating: 3 out of 5
following a purchase from 09/11/2021
The word did not appear
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Françoise B.
Rating: 3 out of 5
following a purchase from 08/11/2021
Error on the order received. Waiting for the right size package.
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Patricia M.
Rating: 3 out of 5
following a purchase from 03/10/2021
I think it's a shame that there are so many costs. I'm practically doubling my purchase. On the other hand, everything is perfect for my customizable order. Sincerely Patricia
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Francois S.
Rating: 1 out of 5
I am disappointed, I ordered 2 pairs of ski boots and one of the pairs is not in the size I ordered, i.e. 33-36 instead of 37-40.
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Response from Kdo Jouets
Hello,
Indeed, you have suffered an error on our part in the size of slippers ordered. However, our team offered you the right size in express, you refused. We have therefore refunded the pair of shoes received in the wrong size.
Please accept our sincere apologies for this error.
Sincerely yours.
C
Coralie L.
Rating: 3 out of 5
following a purchase from 21/09/2021
order conforms but I thought the product was of better quality, I am disappointed at this level
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Pascal C.
Rating: 3 out of 5
following a purchase from 20/08/2021
Good ease of ordering on the site, fast delivery. I'm not sure how much I'm going to pay for this, but I'm sure I'll be able to pay for it in the future.
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Pascale M.
Rating: 3 out of 5
Fast delivery. Original products. The mug is a bit damaged on the handle. Paint on 1mm burst. No time to change. Offered like this. It's a shame.
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Sophie P.
Rating: 1 out of 5
Broken object
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Anonymous A.
Rating: 3 out of 5
Deadlines met, good order processing
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Anonymous A.
Rating: 3 out of 5
Hello, I ordered 2 mugs with the effigy of Alsace, on one of the mugs we could put the first name, I specified it, but it was not done! I am very very disappointed!
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Response from Kdo Jouets
Hello, We received your notice. It was an oversight on our part. Please let us know the first names you would like on the mugs so that we can make the necessary arrangements. Please accept our sincere apologies for this inconvenience. Sincerely
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Anonymous A.
Rating: 1 out of 5
Dear Madam, Dear Sir, The 6 were distorted. I am extremely disappointed... I had already ordered some long-legged sheep and wanted to repeat the experience for gifts. What a surprise when I saw that the 6 were deformed! I would like to ask you for a refund, they are in a terrible state, their heads do not look at all like the ones I ordered before and are not at all faithful to the picture. Can I get a refund or other Sheep that look like the picture please? I will gladly send you pictures if you want proof. They are awful. I can't offer them. Thank you very much for your reply.
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Response from Kdo Jouets
Hello, We will refund your order. The long legged sheep plushies are normally identical to the pictures and we have NEVER had any complaints about this item.
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Anonymous A.
Rating: 3 out of 5
Order shipped on time
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Anonymous A.
Rating: 3 out of 5
Very large selection, reasonable prices. But not respecting the delivery time (order received in 5 days having paid a higher delivery rate to receive it in 48h).
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Anonymous A.
Rating: 3 out of 5
Shipping costs too expensive
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Anonymous A.
Rating: 3 out of 5
Product error: I ordered a blue mug and received it in red
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Anonymous A.
Rating: 3 out of 5
The gift wrapping is not good and I didn't get my note with a little bit of decay.
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Anonymous A.
Rating: 1 out of 5
Incorrect packaging of fragile objects
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Anonymous A.
Rating: 3 out of 5
Well done site
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Anonymous A.
Rating: 3 out of 5
Delivery a little long after purchase
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Anonymous A.
Rating: 3 out of 5
I have just received my order and I am very pleased with the service and the quality of the product. I would like to thank you very much for the excellent service you have given me.
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Response from Kdo Jouets
Hello, Indeed you paid 1.50 for a gift wrap plus a message but this was forgotten by our team. We will refund the 1.50. Please accept our sincere apologies. Sincerely The KDO-JOUETS.COM team
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Anonymous A.
Rating: 3 out of 5
It was only the comforter ordered...
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