Customer reviews of Kiwi Saint Tropez

The return conditions mention 'free return' This is misleading!! At the time of making this return, a payment of 8 euros is requested! This is shameful

Non ricevo l'etichetta di reso chiesta 10 giorni fa

It is outrageous to have to bear shipping costs and even more. In short, on an order of 49 euros, I lose a total of 13 €. If I could have put zero, I would have done it.

Y

Given the prices of swim shorts, it's incomprehensible that you still have to pay so much for a return. On the other hand, the swim shorts were shiny, which I didn't find nice at all.

I regret to say that my opinion is negative: I had ordered two swimsuits: the first in size 3 and the size 4 for the second. You sent both swimsuits in size 3 and the first one fits me but the second one is too small for me! I tried to do what was necessary to return it but it turned out too complicated and I therefore gave up! Furthermore, Swiss Post sent me a customs bill of 25 francs!!! This import was not announced to me at the time of the order. There you go, I regret it, I knew your items because I had bought them in Cogolin at your store and I thought I could still enjoy your items that I have always appreciated for their good quality. But I will never make an online purchase again... too bad because I probably won't have the chance to come to your stores in France. Best regards. Marlise

I bought a beach towel. It seemed to me that the pricing policy was set given the quality of the products and a few days later I found the same product at half price online. I got scammed.

I still haven't received the 2 Emilie Potter swimsuits. I am unhappy. No progress on the delivery link. I wish to be refunded if I am not delivered 06 09 16 39 75

Shipping costs at purchase and shipping costs for return!!! So increased purchase cost Very uncommercial approach.

Yellow bandeau swimsuit: the bottom is perfect but the top (bandeau) looks terrible in terms of seams: it gaps at the bottom and is too tight at the top (tried in every way) in short super ugly or to stay alone at home.

I never revived the order I placed ns also paid for.

Ottima borsa ....buona fattura!

Way too expensive for mediocre quality

The return of my purchase was not easy and moreover I had to pay the sum of 8 € before I could make this return.

I ordered two identical small pouches for two little sisters for their birthday, I received two different pouches, nothing to do very disappointed

No I’m not satisfied because I didn’t receive my parcel yet, even if it says on the tracking number that my parcel is delivered, but it was not delivered to me or to any of my neighbours. Sadly you are using German DPD as logistic and by them the parcels get often delivered in the wrong addresses or don’t delivered at all. Most of their delivery drivers don’t read. And don’t speak German / English so they just don’t care …

I still have not received my order, many weeks after placing it.

I cannot get a refund for items that do not fit me. Classically I have 14 days to return and request a refund.

I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.

Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.

The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.

Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!

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I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.

I have two dresses of the same model. Ordering a 3rd one 20 cm longer.

I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!

I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.

I have not received the order

Didn't receive my order

Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money

The fabric is of very poor quality. Deformation of the product from the first use.

Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.

The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.

Return fees outside France are exorbitant. Very disappointing!!

item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled

The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.

Quality not great.

Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???

Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.

I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small