Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
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Caroline
Rating: 1 out of 5
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
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Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
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t
Rating: 1 out of 5
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
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Thomas S.
Rating: 1 out of 5
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Response from Kiwi Saint Tropez
Hello, Yes we have shipped our order the 29/06, maybe the emails are in your spams ? Have you checked ? The delays for the delivery depends on the custom in the US, .... Have a good day :)
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S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
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Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
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L. I.
Rating: 1 out of 5
poor service; delivery times are not respected; since 23.5.22 waiting for shipment
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Response from Kiwi Saint Tropez
Hello, we processed the order within the usual normal time, but indeed the carrier did not respect theirs, we are really sorry for that. Have a nice day
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AUDREY R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
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Myriam G.
Rating: 1 out of 5
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
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Response from Kiwi Saint Tropez
Hello, I see that our customer service has already responded to your request on the site and has processed the refund, sorry that the procedure did not satisfy you. Best regards
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Maria D.
Rating: 1 out of 5
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Response from Kiwi Saint Tropez
Sorry to hear that you had a problem with the delivery. have you contacted our customer support ?
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LAURENT B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
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Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
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Isabelle H.
Rating: 1 out of 5
Very disappointed with the quality-price ratio
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order, could you tell us more?
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Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
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Emilie D.
Rating: 1 out of 5
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
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Response from Kiwi Saint Tropez
Hello, I just checked your order, it was sent on time, we are sorry to learn that chronopost did not fulfill its part of the contract by not respecting its deadlines. No problem for the 14-day period, even if your return arrives late it will be processed without issue. You will receive your label by email. Best regards
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Fiorella B.
Rating: 1 out of 5
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
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Response from Kiwi Saint Tropez
We are sorry to learn that Chronopost did not fulfill its part of the contract. Unfortunately, returns are not yet free for Belgium...
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Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
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Patricia
Rating: 2 out of 5
Item with a defect on the sweater and a poorly made seam on one leg. Disappointed
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had a defect on one of our products. We have forwarded your request to our customer service for an exchange on your product.
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carol P.
Rating: 2 out of 5
Order as expected and fast shipping.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Benoît J.
Rating: 1 out of 5
I am moderately happy because I ordered a men's swimsuit size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 swimsuit. I will give 5 stars if I receive this size 50 swimsuit quickly.
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Response from Kiwi Saint Tropez
Hello Sir, We are sorry to learn that there was an error in the preparation of your order. We have forwarded your request to our customer service to send the missing product. Best regards
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Lionel M.
Rating: 1 out of 5
We bought clothes that were not the right size. Indeed, the saleswoman insisted that I try them on over my clothes. I found them very tight, but she told me it was because of my clothes underneath... Well, once I got home, I tried them on and none fit me! I live 2 hours away, so I had to buy them online in the right size. In the end, it cost me quite a bit...
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Response from Kiwi Saint Tropez
Hello, we have forwarded your request to our service that handles our stores. Best regards
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Laure C.
Rating: 1 out of 5
Preparation error, I received different products from those I ordered. Unable to find the procedure to declare the return on your website. I sent a request via the contact form a week ago, no response. I returned the products anyway, which arrived at your place 3 days ago, I am waiting for news.
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Response from Kiwi Saint Tropez
Hello, we are sorry for this error. I am inquiring with customer service. Please feel free to write to [email protected] in case of any problem. Best regards
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Hélène V.
Rating: 1 out of 5
I ordered a size L I had bought the same shorts in Juan les Pins and the one ordered is smaller! I will therefore return it Best regards
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Response from Kiwi Saint Tropez
It's quite strange, have you contacted our customer service about this? Have a nice day
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Cecile S.
Rating: 1 out of 5
Still haven't received my order
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Response from Kiwi Saint Tropez
Hello, have you contacted our customer service for assistance?
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Mathilde T.
Rating: 2 out of 5
Not representative of the photo.
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Response from Kiwi Saint Tropez
Hello, could you give us more details in order to best correct the issue. Thank you in advance
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JC G.
Rating: 2 out of 5
Having already ordered a swimsuit (1 piece) last year, I ordered 2 swimsuits of the same size (4) based on the size indications provided on the site. The indications confirmed that I should order the same size. But I was surprised. The 2 swimsuits were this time too small. I had to return them at my expense from Belgium (16.40 euros!) and reorder the larger size.
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Response from Kiwi Saint Tropez
Hello, was it the same shape? Because depending on the shapes, it can indeed vary
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clara G.
Rating: 1 out of 5
A few days later, I found that all the items are 30% off.
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Response from Kiwi Saint Tropez
Yes, at the end of the season we discount products from our collection
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Oumaima E.
Rating: 1 out of 5
I recently received an item that does not suit me (the color in the photo is different from that of the item received). Consequently, I returned the item and notified KIWI by email about the return. But to this day, I have not received any response from customer service indicating the proper receipt of my email, nor the refund procedures!
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Response from Kiwi Saint Tropez
Hello, I think your email did not reach us. I have just alerted the relevant service so they can get back to you as soon as possible. Best regards
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Corinne B.
Rating: 1 out of 5
Jacket too small! The XXL is smaller than my XL that I have!!! I am very disappointed!
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Response from Kiwi Saint Tropez
Hello, we are sad to hear that our product did not meet your expectations. Please feel free to contact our customer service at [email protected] to start the return process. Good evening
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Judith B.
Rating: 1 out of 5
The package never arrived to me. And I didn't get my money back.
Response from Kiwi Saint Tropez
Dear Judith, have you contact our customer service yet ? I have send your claim directly so we can fix this problem. Best regards
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Nadege G.
Rating: 1 out of 5
Very happy with my purchase
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Response from Kiwi Saint Tropez
Hello, could you tell us more about the reason for your dissatisfaction .... Best regards
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ANNIE B.
Rating: 1 out of 5
The item does not match the photo, I returned it
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards
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Ms J.
Rating: 1 out of 5
I did not get my order ! Please I need to know where it is!!!
Response from Kiwi Saint Tropez
Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards
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Alain V.
Rating: 1 out of 5
Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender
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Response from Kiwi Saint Tropez
Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards
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Latifa K.
Rating: 1 out of 5
Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad
Response from Kiwi Saint Tropez
Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards
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Pierre M.
Rating: 2 out of 5
Hi, for the shipping and delivery it's very good. It's the product that disappointed me a bit. After a few days of use in completely normal conditions, there is an outer seam on the waist that is coming undone and one on the inner slip as well. Manufacturing issue to check. Too bad I like your products. Best regards
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Response from Kiwi Saint Tropez
Hello, Following our phone conversation, I confirm the shipment of your replacement swimsuit Best regards ---------------------------------------------- Hello, Oh no ... We are really sorry to hear that you had an issue with one of our products ... Did you contact customer service about this? Best regards
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Agata B.
Rating: 1 out of 5
My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you
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Response from Kiwi Saint Tropez
Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.
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christiane S.
Rating: 1 out of 5
I am really sorry but I am not satisfied at all. I placed an order about ten days ago for around 70 euros and I still haven't received anything. I had to write to customer service who informed me that my package has disappeared... I can't reach anyone by phone and I can't respond to their email (which must be automatic...)
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with your delivery. Our customer service is open from Monday to Friday from 8:30 to 11:00 due to the current situation in France. I have just retrieved your order number, so I can check on your order tomorrow to find a solution. Please excuse us in advance, we will resolve this issue as quickly as possible so that you are satisfied. Best regards.
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Anne S.
Rating: 2 out of 5
I kept the items but I find that the quality of the fabrics is really very disappointing compared to what you provided until two years ago. I have been a customer for over 10 years. Anne
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Response from Kiwi Saint Tropez
Hello, At what level do you find that our quality has decreased? Because we have not changed our quality criteria for materials. Have a nice day
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