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★★★★★
based on 1367 reviews published
Latest negative customer reviews
I regret to say that my opinion is negative: I had ordered two swimsuits: the first in size 3 and the size 4 for the second. You sent both swimsuits in size 3 and the first one fits me but the second one is too small for me! I tried to do what was necessary to return it but it turned out too complicated and I therefore gave up! Furthermore, Swiss Post sent me a customs bill of 25 francs!!! This import was not announced to me at the time of the order. There you go, I regret it, I knew your items because I had bought them in Cogolin at your store and I thought I could still enjoy your items that I have always appreciated for their good quality. But I will never make an online purchase again... too bad because I probably won't have the chance to come to your stores in France. Best regards. Marlise
We acknowledge receipt of your message.
We have just sent you an email with a return label for the swimsuit sent in size 3 instead of size 4.
Orders outside the EU are billed excluding tax (you did not pay our 20% VAT) but customs fees apply. Please find attached what is stated on our site
"1.2 – For any order outside metropolitan France, you are considered the importer of the products. Customs duties, local taxes or additional fees may be required according to the regulations of your country. These fees do not depend on KIWI and remain your responsibility. We advise you to inquire with your local authorities before ordering."
We hope we have answered your request.
Best regards,
I bought a beach towel. It seemed to me that the pricing policy was set given the quality of the products and a few days later I found the same product at half price online. I got scammed.
We celebrated Kiwi's birthday for 4 days like last year. The items were at -30%. On which site did you see a promotion at -50%?
If the item has not been used or washed, you can return it to us. You will be refunded.
We hope we have answered your request.
Best regards,
Customer service.
I still haven't received the 2 Emilie Potter swimsuits. I am unhappy. No progress on the delivery link. I wish to be refunded if I am not delivered 06 09 16 39 75
We opened an investigation with the Colissimo customer service on the day you contacted us regarding the delivery of your package (on 9/6). We followed up on 10/6 at 8:32 AM, on 11/6 at 2:11 PM, on 12/6 at 10:47 AM, on 15/6 at 11:33 AM, and today at 12:29 PM. The package has not yet been located. We offered you a refund during our phone conversation this morning. You replied that you preferred to receive the package. Another shipment is not possible as we no longer have these items in stock.
Have you changed your mind and would you like the refund?
Thank you for keeping us informed. Best regards,
Shipping costs at purchase and shipping costs for return!!! So increased purchase cost Very uncommercial approach.
Shipping costs are free from a certain order amount.
As stated in our general sales conditions, return costs are free in France for exchanges or gift vouchers.
We hope we have answered your request.
Have a nice day.
Best regards,
Customer service
Ottima borsa ....buona fattura!
grazie per il suo messaggio.
Siamo lieti che la borsa sia di suo gradimento.
Le auguriamo una buona giornata,
Cordiali saluti,
Il servizio clienti
Way too expensive for mediocre quality
We have just received the message regarding the problem with the swimsuit.
We are sorry for what happened.
When a customer contacts us, we always find a replacement or refund solution.
Sometimes we just ask for a photo, sometimes we send a label for the return of the item.
Just send the request to [email protected]
Best regards,
I ordered two identical small pouches for two little sisters for their birthday, I received two different pouches, nothing to do very disappointed
We have checked your order and it is a black bag ordered in a single copy. Perhaps you are referring to another order?
If there was an error in your package, please do not hesitate to contact us by email at [email protected] so that we can send you the correct item.
No I’m not satisfied because I didn’t receive my parcel yet, even if it says on the tracking number that my parcel is delivered, but it was not delivered to me or to any of my neighbours. Sadly you are using German DPD as logistic and by them the parcels get often delivered in the wrong addresses or don’t delivered at all. Most of their delivery drivers don’t read. And don’t speak German / English so they just don’t care …
We understand your frustration and sincerely apologize. Following our exchanges on WhatsApp, we have been able to open an investigation with the carrier to locate your parcel. We will do our best to resolve this issue as quickly as possible.
I still have not received my order, many weeks after placing it.
I cannot get a refund for items that do not fit me. Classically I have 14 days to return and request a refund.
Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.
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I ordered a dress, you charged me $25 plus $17 shipping. I never received the dress. You sent no explanation, refunded me $25 but never refunded me fir the shipping!!! I sent a fraud complaint to my Gold American Express about fraud. We don't tolerate such horrible service in America!
I have not received the order
Didn't receive my order
The fabric is of very poor quality. Deformation of the product from the first use.
Return fees outside France are exorbitant. Very disappointing!!
Item very poorly packaged no protection on the item response to our email at the limit of politeness bottom of the jogging a thread pulled
Quality not great.
Hello, my package was supposed to arrive since 3/11, however I have gone to the chosen pickup point twice and my package is not there!!!! Where is my package???
I bought 4 swimsuits. One in xxxL: I was delivered a size 38! 2 other swimsuits are indeed the requested size but are too small even though they are my usual sizes at Kiwi. They should specify when these models run small
I did not receive my last order. Being absent during delivery, I received a call from the delivery person who did not leave a notice for me to pick it up at the post office. I made a complaint last Monday to recover my package and they found nothing. Please find my package
I received my package with a beautiful sweater but it was neither in merino wool nor in cashmere as planned
However, very used to this brand, this year the elastics are way too tight, the swimsuits are unwearable. I went to the store to try others, I would need to take one size up to not be too tight but then the fabric sags, it's ugly. Very disappointed this year!
I received confirmation of the order but have not received any confirmation that the item has been shipped. I sent an email inquiry without response. I telephoned and no answer.
Poor service; delivery times are not respected; since 23.5.22 waiting for shipment
Hello, I requested your services for one item out of two and the handling of my request was abrupt in the written exchange. It is not a solution to note that the document was not in the envelope and it does not reflect the image of KIWI ST TROPEZ. Best regards.
I didn't receive the delivery yet. I ordered it 5 days ago and I'm still waiting. The products are outstanding and I love this brand.
Very disappointed with the quality-price ratio
I specifically made an express request to receive them before going on vacation and for the second package it arrived while I was on vacation. It states that the reception date of the packages is 1.11 and 8.11 but I received one package on 12.11 and the other between 15 and 25 when I was on vacation. I would like to return the items. I hope that the 14-day period starts from the receipt of the package and not from the order date. Do I need to download a return label? I can't find it on the site. Thank you for your feedback. Best regards
Ordered online a one-piece swimsuit because it was out of stock in the store, opted for 48h delivery with Chronopost, and arrived... 5 days later. Size too small and on top of that, I have to pay for the return shipping. Avoid the eshop, the ladies in the store are so much more helpful.
I am moderately happy because I ordered a men's swimsuit size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 swimsuit. I will give 5 stars if I receive this size 50 swimsuit quickly.
We bought clothes that were not the right size. Indeed, the saleswoman insisted that I try them on over my clothes. I found them very tight, but she told me it was because of my clothes underneath... Well, once I got home, I tried them on and none fit me! I live 2 hours away, so I had to buy them online in the right size. In the end, it cost me quite a bit...
Preparation error, I received different products from those I ordered. Unable to find the procedure to declare the return on your website. I sent a request via the contact form a week ago, no response. I returned the products anyway, which arrived at your place 3 days ago, I am waiting for news.
I ordered a size L I had bought the same shorts in Juan les Pins and the one ordered is smaller! I will therefore return it Best regards
Still haven't received my order
A few days later, I found that all the items are 30% off.
I recently received an item that does not suit me (the color in the photo is different from that of the item received). Consequently, I returned the item and notified KIWI by email about the return. But to this day, I have not received any response from customer service indicating the proper receipt of my email, nor the refund procedures!
Jacket too small! The XXL is smaller than my XL that I have!!! I am very disappointed!
The package never arrived to me. And I didn't get my money back.
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