9.4/10
★★★★★
based on 1188 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I picked it up on my own from the courtiers .. I understand it was not your fault! When I tried on the elastic band of the top of the bikini was broken.. I had it mend! I left for the weekend and the bottom elastic band was broken!! ???

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Thanie K.
Answer from Kiwi Saint Tropez
We have sent you the tracking number for your parcel. It was delivered to the post office on 14 June. We can see that it was picked up on 20 June.
2 /5
★★☆☆☆

I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.

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Jenthe V.
Translated review
Answer from Kiwi Saint Tropez
Hello, I confirm that the refund was made on 26/03. Do not hesitate to contact us if you have any questions. Best regards
3 /5
★★★☆☆

I live in AIX EN PROVENCE and I started by looking on your site and noticed that a store in Cassis existed, but was unreachable by phone. I went there and found that it no longer existed. A lot of kilometers that could have been spared if your site was up to date. I did not find the color of my choice for the pants I ordered, and not finding it, I sent you an email, and tried to reach you several times by phone, to avoid a round trip Aix Saint Tropez. Out of desperation, I took a color that I already had, while I am almost sure that other colors were available in my size. Too bad for me and for you because I also intended to buy a sweater from you.

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Francois J.
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Answer from Kiwi Saint Tropez
Hello, our shop in Cassis is only open in the summer. You can reach us by phone at 09 79 71 51 88 as well as by email at [email protected] from Monday to Friday from 8:30 AM to 5 PM. If the ordered item does not suit you and it has not been worn, you still have the option to return it for free by generating your prepaid return label from the 'return' tab located at the bottom of the homepage of our website. We will refund you upon receipt of your package.
3 /5
★★★☆☆

Very long pants ..

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Odile R.
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Answer from Kiwi Saint Tropez
Hello, our customer service can be reached by phone as well as by email to provide you with information and advice, particularly on sizes and the fit of the products. Additionally, if the product is still in its original condition (unworn and tagged), you have the option to return it to us for free using your prepaid return label. You can check our return policy on the back of your invoice or in the return tab located at the bottom of our website's homepage.
2 /5
★★☆☆☆

The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.

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Joëlle F.
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Answer from Kiwi Saint Tropez
We are truly sorry to hear that the item does not suit you. You can return it to us for free and we will refund you as soon as we receive it. We will send you a prepaid return label by email.
3 /5
★★★☆☆

I did not receive tracking for the delivery and I insist that it is incredible that you do not charge VAT for European companies outside France!!!!!!

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Mse S.
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Answer from Kiwi Saint Tropez
Hello, regarding tracking, have you checked your spam emails? We charge excluding VAT for orders shipped outside the EU.
3 /5
★★★☆☆

My delivery point was not respected. The dresses are smaller than usual.

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Mme S.
Translated review
Answer from Kiwi Saint Tropez
Hello, we have indeed shipped your order to the Valses des fleurs relay point, but this relay point refused delivery because it was saturated. Moreover, if the ordered items do not suit you, you can return them to us for free and we will refund you upon receipt of your package.
2 /5
★★☆☆☆

Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!

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Stephane L.
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Answer from Kiwi Saint Tropez
Hello, we are sorry to hear that one of the products does not meet your expectations. Could we have photos of your problem by email at [email protected], because according to your order it is the vintage pouch which indeed has a deconstructed side. However, if one or more products from your order do not suit you, it is always possible to use the free return label in your customer area to request a refund. Best regards
2 /5
★★☆☆☆

I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.

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Julie M.
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Answer from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with our products. This is the first return of this kind, could you please send us the photos at the following address [email protected] Have you already started a return procedure? Otherwise, I invite you to do so to request a refund. If you have any questions, please write to us at [email protected]
2 /5
★★☆☆☆

I have two dresses of the same model. Ordering a 3rd one 20 cm longer.

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Marie N.
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Answer from Kiwi Saint Tropez
Hello, we have just sent you your free return label by email. You can return the item, and we will refund you as soon as we receive it.
2 /5
★★☆☆☆

I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.

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Pascale F.
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Answer from Kiwi Saint Tropez
Hello, you have the option to return the item for a refund or exchange even if you have exceeded your 14-day return period. If the swimsuit has not been worn, washed, and is still tagged, we will proceed with its refund without any problem.
3 /5
★★★☆☆

The products are poorly described. For example, no dimensions are given for the bags, just 'medium or large size', which is very subjective. It is also not mentioned whether a shoulder strap is provided or not. I had to call a store to get information.

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Dominique J.
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Answer from Kiwi Saint Tropez
Hello, our iconic bags indeed have two standard sizes Medium (58x32x18 cm) and Large (65x37x21 cm), they are also all equipped with a shoulder strap inside. Our customer service can be reached by phone at 09 79 71 51 88 as well as by email at [email protected] to answer your questions.
2 /5
★★☆☆☆

Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money

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Muriel
Translated review
Answer from Kiwi Saint Tropez
Hello Madam, it is clearly stated in our terms of use that following an online sale, no complaint can be processed by our stores. Furthermore, it is also stated that our returns are free only in mainland France.
2 /5
★★☆☆☆

Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.

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Caroline
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Answer from Kiwi Saint Tropez
Hello Madam, the cuts of our swimsuits evolve and change every year in order to offer our customers trendy shapes.
2 /5
★★☆☆☆

The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.

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Ag S.
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Answer from Kiwi Saint Tropez
Hello, you can return the item to proceed with an exchange or a refund.
3 /5
★★★☆☆

The package is unfortunately poorly protected... so I accidentally cut one of the swimsuits... advice to use a small box, right?

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Ric
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Answer from Kiwi Saint Tropez
Hello, if your item has been damaged, do not hesitate to return it to us. We will proceed with its refund upon receipt of the package.
3 /5
★★★☆☆

The prices are too high. It is not justified to sell a jersey for 100€

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Madueno
Translated review
Answer from Kiwi Saint Tropez
Hello, please note that if the item's tag has not been cut and it has not been washed or worn, if it does not suit you, you can return it to us at no cost. You will be refunded once we have received the package.
3 /5
★★★☆☆

Easy ordering on the site, I ordered a 2-piece for my daughter in size 16 years (she is 14), upon arrival, the bikini is too small, yet she is 1.62 for 53 kg, she is disappointed. I ordered a 2-piece in size 3 for myself (I am 1.67 for 66 kg), a size that I consider average hence the choice of size 3 (out of 5), it was a first order but the sizes did not match. The return of the order from Belgium cost me 12 euros, I should have been more careful before ordering.

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Anne-lise L.
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Answer from Kiwi Saint Tropez
Hello, we are really sorry that the items do not suit you. Please know that our after-sales service is reachable by phone to advise you. Regarding our returns, it is clearly stated in our general sales conditions that returns outside France are at your expense.
3 /5
★★★☆☆

Order received very quickly (received on March 16, two days after placing it). The two vests are very nice but unfortunately, two buttons are missing out of four on one of the vests.

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Annie J.
Translated review
Answer from Kiwi Saint Tropez
We are truly sorry for this manufacturing defect. You can return the defective item for free with the return label found inside the package. We will proceed with the refund upon receipt of it.
3 /5
★★★☆☆

Package received quickly!! 1 swimsuit received packaged and the other 2 without anything, without bag, without labels!!! I hope they are new!!!

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Laura T.
Translated review
Answer from Kiwi Saint Tropez
Hello, our men's swimsuits are not packaged in bags, they have a pouch in the back pocket on some models, as for the label it may have been torn off during the processing of the order by mistake. Our apologies.
3 /5
★★★☆☆

Fast and compliant delivery HOWEVER an item I was very eager for was defective. I returned it. Thank you for including the necessary for returns in the package.

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Beatrice
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3 /5
★★★☆☆

Hello, I ordered two pants and two shirts in XL but they are not sized the same way (1 pant is wider and one shirt has longer sleeves). Otherwise, the products are in line with what I expected from them.

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Hbo
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2 /5
★★☆☆☆

The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.

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Carol P.
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Answer from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
2 /5
★★☆☆☆

Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.

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Sofie R.
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3 /5
★★★☆☆

I am delighted with the model itself, but with all the ruffles, I would have preferred a non-iron fabric.... Otherwise, I am still a fan of KIWI!!!

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Lorkens M.
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2 /5
★★☆☆☆

Very disappointed by the color that appeared pink on the site

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Paul R.
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3 /5
★★★☆☆

Size mismatch issue between models. I usually buy size L and this one was really too large!

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Mourad T.
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Answer from Kiwi Saint Tropez
Hello, thank you for your feedback 🙂 We will pass the information to our style and production department.
3 /5
★★★☆☆

Why are there different prices between stores and the website? Why can't we have delivery to the store?

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Luis G.
Translated review
Answer from Kiwi Saint Tropez
Hello, indeed we start the sales a little earlier on our website. We try to offer this service in the Gulf of Saint Tropez, but it's difficult to manage for the stores with the season's influx. Have a good day.
3 /5
★★★☆☆

The pants don't even carry the Kiwi Saint Tropez brand? Copy or rush production, very disappointed.

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Paulo R.
Translated review
Answer from Kiwi Saint Tropez
Hello, when our collection stock runs out, we work with our supplier's brand, it is true that we should differentiate these products. Sorry for this lack of information... Best regards.
3 /5
★★★☆☆

Website not user-friendly Order blocked Manual unlocking after email exchange.. So a big lack of fluidity; for the rest very good

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Frederic M.
Translated review
Answer from Kiwi Saint Tropez
Thank you for your feedback 🙂 Could you please send us an email to better understand your problem
2 /5
★★☆☆☆

I ordered a black swimsuit and received it in white!! I returned the whole thing today

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S. B.
Translated review
Answer from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
3 /5
★★★☆☆

Average on the fabric

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Virginie D.
Translated review
Answer from Kiwi Saint Tropez
Hello, sorry that the product did not meet your expectations
2 /5
★★☆☆☆

Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.

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Audrey R.
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Answer from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
3 /5
★★★☆☆

A lot of choices but the prices are quite high and it's not easy to find an available seller

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Lahaye
Translated review
Answer from Kiwi Saint Tropez
Thank you for your feedback 🙂
3 /5
★★★☆☆

Order never arrived... The refund was almost immediate

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Stephanie F.
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Answer from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback 🙂
3 /5
★★★☆☆

Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....

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Benoit D.
Translated review
Answer from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
2 /5
★★☆☆☆

Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.

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Laurent B.
Translated review
Answer from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
2 /5
★★☆☆☆

Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.

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Mme C.
Translated review
Answer from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
3 /5
★★★☆☆

The down jacket is less pretty than the visual on the site.

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Naouel L.
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Answer from Kiwi Saint Tropez
Thank you for your feedback 🙂 We do our best to ensure that the visuals match reality
2 /5
★★☆☆☆

When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.

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Joel M.
Translated review
Answer from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France