/10
★★★★★
based on 843 reviews published
★★★★★
based on 843 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I haven't received my parcel (Christmas gifts), I made a request but I haven't heard anything for 8 days.
Pierre A.
purchased on 11/12/2024
Translated review
Answer from Kyoto boutique
Hello,
We apologize for the delay. Due to the end-of-year vacations and a reduced team, the processing of requests has taken a little longer than usual. Please send us a new message, and we'll get back to you within the day.
Thank you for your understanding.
We apologize for the delay. Due to the end-of-year vacations and a reduced team, the processing of requests has taken a little longer than usual. Please send us a new message, and we'll get back to you within the day.
Thank you for your understanding.
1
/5
★☆☆☆☆
Unheard of! A product arrived damaged at my home and I have to pay the return costs out of my own pocket if I wish to exchange it! The washi paper tea boxes are of poor quality: thin plastic lids (they look like the lids on Pringles boxes, to tell you the truth...) Customer service tells me that if I prefer, I can leave them out! For a site "specialized" in Japan, this is very disappointing. Visited in May
Constance L.
purchased on 01/05/2024
Translated review
1
/5
★☆☆☆☆
I purchased these products from Tokyo Market Japanese turquoise ceramic plum blossom rice bowl UME 8-2074-4/6-45 Japanese sushi set , NAVY SAKURA, Blue and pink, I have not received the goods yet. I will never buy from them again as I had to buy the gifts back.
Claudia F.
purchased on 08/12/2022
Translated review
1
/5
★☆☆☆☆
I ordered several items for Christmas, the Ramen was missing and your teams refused to do anything because I warned them too late (within 2 weeks, the time for me to realize the error because I had the package delivered to my parents). This store had been recommended to me by my sister-in-law and the products are top notch. I could have ordered a lot more for my numerous nieces, but I will never order again because I consider it theft to refuse to refund or return a missing item.
Acheteur Vérifié
purchased on 11/12/2021
Translated review
Answer from Kyoto boutique
Hello, we apologize for this inconvenience. Unfortunately, all orders must be checked on receipt, either by you or by a third party who receives them. Kind regards
1
/5
★☆☆☆☆
Error in the preparation of my order + a cup ordered saying "made in Japan" but no marking on this cup to certify its origin! In short, first and last order on this site.
Rémi D.
purchased on 17/12/2021
Translated review
Answer from Kyoto boutique
Hola, lamentamos este error. Dispone de 14 días para informarnos de su deseo de devolución o para notificar cualquier error. Sinceramente