★★★★★
based on 953 reviews published
Latest neutral customer reviews
The package was terribly wrapped, not even something bought in China is worse. And the tea cup, although in perfect condition, does not give the feeling, nor has any sign of having been made in Japan. Between the packaging and the dubious origin of the cup, I have doubts about whether I have been sent a second-hand item bought at a flea market in India. This is the second time I buy here and probably the last.
We regret to read your message, but we must clarify that your comment does not reflect the reality of our product. The cup you received does indeed come from Japan and is of good quality. We purchase all our merchandise directly from our Japanese suppliers. These products are originally intended for professionals in Japan and are not designed for international export. For this reason, certain information, such as the inscription 'Made in Japan', may not appear on the product. But rest assured that all our ceramics come from Japan.
Regarding the packaging, if the package arrived in poor condition, this does not necessarily depend on us, but on the carrier. If you wanted to file a complaint, it would have been necessary to send us photos of the package to the address of our customer service: [email protected]. If you are disappointed with the cup, you can simply return it to us and we will refund the product (excluding shipping costs).
We hope these clarifications help you understand the situation.
Sincerely,
The Kyoto Boutique team
THE KNIFE IS GOOD BUT THE EDGE NEEDS IMPROVEMENT, AS IT IS A POCKET KNIFE THAT COSTS 50 EUROS.
I ordered imitation lacquer spoons. One model was very nice. But the others are really not pretty: the plastic isn't smooth at all, it's cracked in places.
Yours faithfully
The Kyoto Boutique team.
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
Avoid errors in the references of ordered items
Top quality!
The final, actual delivery amount only appears when you pay, and the taxes too, which is a nice surprise that I would have preferred to see beforehand!
Site not very clear and product not at the level of the order ...
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Description and especially visual of the chopsticks not precise enough.
Cast iron teapot arrived damaged. For organizational reasons (Christmas gift) I could not notice and report the damage until 4 weeks after receipt, and the seller initially refused me any exchange / refund on the grounds that I was out of time. It was only after 5 or 6 reminders that he finally agreed to refund me. I found his attitude very unbusinesslike.
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
Colissimo did not keep its commitment despite the price charged for this order . a whole week of delay with three sorting errors . the product finally arrived , conform to the order . no contact with your customer service . once the invoice cashed it does not seem at all concerned by the errors and failures of the carrier yet chosen by your company . Cord .
Very well packaged, and great products. Thank you
Plastic article that looks a bit cheap for my taste