La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.
The product is compliant. However, a few days before Christmas. The bottle was in its wooden box. Visible Gift lost a few days before Christmas
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Response from La Bouteille Dorée
Hello Coralie, thank you for your feedback. We're not quite sure we've understood it correctly, but we've checked the contents of your order and it did specify wooden crate packaging. As this is a 3-liter bottle, a Double-Magnum, it is packaged in a wooden gift box, unless you indicate that you would like to receive it without the box. We remain at your disposal and wish you a happy new year 2025.
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JC L.
Rating: 3 out of 5
following a purchase from 29/10/2023
the year is very discreet on the label
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Anne L.
Rating: 3 out of 5
following a purchase from 02/07/2023
Very high delivery costs but a wide range of products. Nice for a gift that makes an impact!
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Laurence A.
Rating: 3 out of 5
following a purchase from 02/10/2022
Parcel received as indicated. But as it was a gift, it's a pity that we received the notification emails and not the recipient....
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Mali N.
Rating: 3 out of 5
following a purchase from 28/04/2022
Very good for delivery, but gift wrapping with message missing although invoiced.
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Sonia D.
Rating: 3 out of 5
following a purchase from 07/04/2022
Delivery is impeccable. The wine purchased has not yet been drunk, so I have no comment on that.
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Philippe L.
Rating: 3 out of 5
following a purchase from 15/12/2019
Good site. Delivery on time. However, the box for the wine is of poor quality. I received it a little torn.
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Response from La Bouteille Dorée
Hello, we would like to thank you sincerely for your review and take good note of your comment. As far as the quality of our gift boxes is concerned, this one is very much appreciated and we therefore regret that the box arrived damaged. We will send you an e-mail on this subject. Best regards.
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Joo-Hee Y.
Rating: 3 out of 5
Not bad! But the label on the bottle was old, so we couldn't see one of the vintage numbers (this detail was not specified on the site).
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Response from La Bouteille Dorée
Hello, Thank you for leaving your review of your purchase on our site. If the bottle is still in your hands, could you send us a photo of it to [email protected]? Best regards.
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Gilbert M.
Rating: 2 out of 5
Disappointed by the product, but the order went well.
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Response from La Bouteille Dorée
Hello, we are aware of your opinion concerning two bottles of Georgian red wine from the Khareba estate, the Saperavi Premium 2013, which we sincerely regret. The first bottle you received as a gift, which you liked, also comes from our cellar (purchased in May 2019). Moreover, it comes from exactly the same batch that the estate had shipped to us in 2017, and all the bottles have since been stored in the same location, in a temperature- and humidity-controlled warehouse. When you indicate that the two bottles received in July are undrinkable, it is therefore difficult for us to understand the cause. Would it be possible for you to clarify your opinion by telling us whether you detected any particular defect in the wine, or whether the quality of the wine in these two bottles was significantly different from the first, by providing a few details? Thank you in advance for your reply. Best regards.
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FRANCINE K.
Rating: 3 out of 5
DELIVERY TO ANOTHER STORE
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Response from La Bouteille Dorée
Hello, we regret as much as you do the change of delivery point which has penalized you and adversely affected our quality of service. However, the Chronopost carrier may decide, without our being able to intervene, to make the parcel available at a different collection point from the one planned, mainly due to an incident such as a temporary closure, absence or traffic restrictions.
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Murat T.
Rating: 3 out of 5
Impeccable bottle from 1979. I thought the bottle was going to be packed in a case after payment and I had left a note for a birthday card but I just received the card' ...
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Response from La Bouteille Dorée
Hello, we are following up on your message regarding your order. After verification, your order did not include a gift box, only a message card, and the bottle was shipped as is, without gift wrapping. Gift boxes, wrapping and crates are subject to a charge on our site and may be offered above a certain order threshold. However, if you would like to order again from La Bouteille Dorée, for a Christmas gift for example, we have drawn up a voucher for a free gift box under the reference COFFRET-MT-0-18, valid until 31/12/2018. This means you won't have to pay for your box with your next order. Should you require any further information, please do not hesitate to contact us on 01.46.22.29.79. Best regards. Customer Service
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Delphine N.
Rating: 3 out of 5
The personalized box chosen with 2 wine glasses and a bottle is magnificent, but the site is not clear about the possible choice of bottles and shipping costs. In the end, I ended up paying more than I'd expected and the box wasn't delivered on the agreed day. Price a bit high for the quality of service, could do better.
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Benoit D.
Rating: 3 out of 5
Errors in delivery but responsive, professional customer service
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Laura J.
Rating: 3 out of 5
Site not very ergonomic and clear, but very clear communications
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Benjamin C.
Rating: 3 out of 5
Excessive shipping costs, and choice of delivery date not respected.
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Response from La Bouteille Dorée
Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service
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Philippe T.
Rating: 3 out of 5
Quality product but delivery problem
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Maité C.
Rating: 3 out of 5
Easy to use
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Marie-Odile T.
Rating: 3 out of 5
a little difficult to use
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