La Bouteille Dorée consistently delivers fast, efficient service with reliable, on-time delivery and well-packaged orders, including gift boxes that arrive in pristine condition. The site offers a diverse selection of wines, including rare and French varieties, with clear and careful packaging that protects bottles during transit. Customers praise responsive, professional staff and smooth ordering experiences, with easy online ordering, prompt processing, and informative delivery updates. Overall, the store maintains a high standard of care in shipping, packaging, and customer support, making gift orders and international deliveries straightforward and dependable.
Received the parcel on time and the site is pleasant to use. The parcel was in good condition. The only complaint is that the gift box was a bit torn, which is average for a gift.
Translated reviews
Response from La Bouteille Dorée
Hello, thank you very much for your positive review. Regarding the gift box, we regret this incident and take good note of your comment. It is very useful for us to improve our products and services. We will also send you an e-mail on this subject. Best regards.
C
Christophe R.
Rating: 4 out of 5
following a purchase from 25/06/2019
Great advice, friendly welcome
Translated reviews
S
Sylvain G.
Rating: 4 out of 5
following a purchase from 23/10/2019
Good choice, interesting features for creating gift sets in particular
Translated reviews
C
Cédric C.
Rating: 4 out of 5
Compliant, fast but one of the labels was torn... Too bad...
Translated reviews
Response from La Bouteille Dorée
Hello, We thank you for your positive review and regret the incident on the label of one of the bottles. Would you still be able to send us a photo of it to [email protected]? We'll get back to you by e-mail. Best regards.
V
Valentine L.
Rating: 4 out of 5
I was expecting a much more refined packaging... but I'm still satisfied with the quality of the shipment.
Translated reviews
Response from La Bouteille Dorée
Hello, Thank you for your positive review. As far as the packaging is concerned, our gift boxes are always very much appreciated and we take the greatest care in packaging them. If you feel that the packaging is faulty, please let us know by writing to our customer service department at [email protected]. Your information will be invaluable to us in improving our service. Best regards.
C
Christophe T.
Rating: 4 out of 5
A small problem with the order but superb responsiveness from customer service and a big thank you to Mr Lanil. The order was dispatched very quickly despite the setback, but delivery via Chronopost is not at the same level of service, which is a shame. I salute the quality of the parcel and the site's reference catalog, and I'll be ordering from this site again.
Translated reviews
D
David B.
Rating: 4 out of 5
Fast delivery
Translated reviews
J
Joo-Hee Y.
Rating: 3 out of 5
Not bad! But the label on the bottle was old, so we couldn't see one of the vintage numbers (this detail was not specified on the site).
Translated reviews
Response from La Bouteille Dorée
Hello, Thank you for leaving your review of your purchase on our site. If the bottle is still in your hands, could you send us a photo of it to [email protected]? Best regards.
E
Emmanuelle Eugénie C.
Rating: 4 out of 5
Complicated on the phone but fine on the computer
Translated reviews
P
Philippe M.
Rating: 4 out of 5
Fine
Translated reviews
K
Karine G.
Rating: 4 out of 5
Following a data entry error, I realized in my order tracking that the delivery address had not been correctly recorded. I sent a message to the site, which was very responsive and replied within half an hour! Fast, trouble-free delivery.
Translated reviews
S
Samuel L.
Rating: 4 out of 5
The site is very good. The only thing that annoyed me a little was the number of emails received (5 emails) for an order.
Translated reviews
N
Nicolas B.
Rating: 4 out of 5
Fine
Translated reviews
F
Francine K.
Rating: 3 out of 5
DELIVERY TO ANOTHER STORE
Translated reviews
Response from La Bouteille Dorée
Hello, we regret as much as you do the change of delivery point which has penalized you and adversely affected our quality of service. However, the Chronopost carrier may decide, without our being able to intervene, to make the parcel available at a different collection point from the one planned, mainly due to an incident such as a temporary closure, absence or traffic restrictions.
J
Jean L.
Rating: 4 out of 5
I received the parcel very quickly, which was great. As for the container, it's very pleasant and reminds me of the time when we were in those far-off but epic lands of Ranguiroa... There were no vines yet! As for the contents, as it's a gift we haven't yet tasted it.
Translated reviews
L
Laurent S.
Rating: 4 out of 5
A clear, well-organized site with comprehensive documentation.
Translated reviews
M
Maurice D.
Rating: 4 out of 5
fast shipping , deadline met .
Translated reviews
C
Cedric B.
Rating: 4 out of 5
Good, but a few goals to correct...
Translated reviews
L
Laetitia V.
Rating: 4 out of 5
not easy to understand at first
Translated reviews
M
Murat T.
Rating: 3 out of 5
Impeccable bottle from 1979. I thought the bottle was going to be packed in a case after payment and I had left a note for a birthday card but I just received the card' ...
Translated reviews
Response from La Bouteille Dorée
Hello, we are following up on your message regarding your order. After verification, your order did not include a gift box, only a message card, and the bottle was shipped as is, without gift wrapping. Gift boxes, wrapping and crates are subject to a charge on our site and may be offered above a certain order threshold. However, if you would like to order again from La Bouteille Dorée, for a Christmas gift for example, we have drawn up a voucher for a free gift box under the reference COFFRET-MT-0-18, valid until 31/12/2018. This means you won't have to pay for your box with your next order. Should you require any further information, please do not hesitate to contact us on 01.46.22.29.79. Best regards. Customer Service
M
Marie-Anne H.
Rating: 4 out of 5
Simple ordering, user-friendly site
Translated reviews
D
Delphine N.
Rating: 3 out of 5
The personalized box chosen with 2 wine glasses and a bottle is magnificent, but the site is not clear about the possible choice of bottles and shipping costs. In the end, I ended up paying more than I'd expected and the box wasn't delivered on the agreed day. Price a bit high for the quality of service, could do better.
Translated reviews
V
Valérie P.
Rating: 4 out of 5
Very wide choice and good order tracking.
Translated reviews
B
Benoit D.
Rating: 3 out of 5
Errors in delivery but responsive, professional customer service
Translated reviews
P
Philippe P.
Rating: 4 out of 5
Fairly high prices. Fast delivery
Translated reviews
L
Laura J.
Rating: 3 out of 5
Site not very ergonomic and clear, but very clear communications
Translated reviews
P
Patrice F.
Rating: 4 out of 5
Very good service and order tracking
Translated reviews
C
Claude R.
Rating: 4 out of 5
Delivery on the agreed date.
Translated reviews
A
Arnaud B.
Rating: 4 out of 5
Good service. RAS
Translated reviews
B
Brigitte P.
Rating: 4 out of 5
It's a good site and there's plenty to choose from, I recommend it.
Translated reviews
R
Remi R.
Rating: 4 out of 5
Fine
Translated reviews
C
Christophe L.
Rating: 4 out of 5
Perfect product, as ordered and delivered as expected.
Translated reviews
B
Benjamin C.
Rating: 3 out of 5
Excessive shipping costs, and choice of delivery date not respected.
Translated reviews
Response from La Bouteille Dorée
Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service
P
Philippe M.
Rating: 4 out of 5
Good but delivery costs too high if you want to fix the delivery date
Translated reviews
S
Sandra C.
Rating: 4 out of 5
Very fast delivery Compliant order Very fast response to question asked
Translated reviews
A
Alexandre T.
Rating: 4 out of 5
Effective, but the personalized word was forgotten.
Translated reviews
J
Julien V.
Rating: 4 out of 5
Pleasant, abundant site. I like the idea of themes (to be developed, then: literature, film noir...)
Translated reviews
P
Patrice S.
Rating: 4 out of 5
Clear site
Translated reviews
P
Philippe T.
Rating: 3 out of 5
Quality product but delivery problem
Translated reviews
C
Christophe R.
Rating: 4 out of 5
Bottle delivery problem. The gift box, separate from the bottle, arrived but the bottle did not. However, it was the deliveryman's fault who "
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 