/10
★★★★★
based on 616 reviews published
★★★★★
based on 616 reviews published
Latest customer reviews
5
/5
★★★★★
Simple efficient
Jacques N.
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3
/5
★★★☆☆
Errors in delivery but responsive, professional customer service
Benoit D.
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4
/5
★★★★☆
Fairly high prices. Fast delivery
Philippe P.
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3
/5
★★★☆☆
Site not very ergonomic and clear, but very clear communications
Laura J.
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4
/5
★★★★☆
Very good service and order tracking
Patrice F.
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5
/5
★★★★★
Perfect, efficient delivery at reasonable prices.
Alexandre D.
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5
/5
★★★★★
Order arrived on time and in perfect packaging.
Michel P.
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5
/5
★★★★★
Very responsive team, I'll be back!
Loïc C.
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5
/5
★★★★★
Perfect, very responsive and professional. I recommend
Jerome P.
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5
/5
★★★★★
Fast, reliable service.
Nathalie A.
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5
/5
★★★★★
Very good site, lots of good quality wine and fast shipping.
Sébastien B.
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5
/5
★★★★★
The site was not working, I was told to wait an hour and everything was back in order. When you give an explanation and a deadline, the customer can only be satisfied.
Sandrine G.
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5
/5
★★★★★
Great service! Thank you so much!
Charlotte G.
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4
/5
★★★★☆
Delivery on the agreed date.
Claude R.
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4
/5
★★★★☆
Good service. RAS
Arnaud B.
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5
/5
★★★★★
Reactivity, choice, sound advice and exceptional service: I was looking for quality kosher wines for a reception. la Bouteille Dorée advised me and sent me a first, very specific selection of different wines so that I could make my final choice. We chose a rosé from Provence, an Israeli red and a Pommery Brut Royal, all kosher, all excellent and all very much appreciated, we were complimented. Deliveries were made on the day we received them. In short, the ease of ordering from a website and the very professional advice you'd get from a local wine shop. Recommend +++++++
Frédérique D.
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4
/5
★★★★☆
It's a good site and there's plenty to choose from, I recommend it.
Brigitte P.
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4
/5
★★★★☆
Fine
Remi R.
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5
/5
★★★★★
First order, with really convenient delivery options! From ordering to delivery, everything was handled quickly and efficiently. Thank you very much!
Quentin F.
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5
/5
★★★★★
Customer service is attentive and responsive, the order was sent on time and the problem of reception was dealt with very pleasantly.
Perrine L.
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5
/5
★★★★★
Impeccable ordering and service
Valerie L.
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5
/5
★★★★★
Delivery on time, very friendly person on the phone to add a note with the bottle! perfect.
Pierre-alexandre K.
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5
/5
★★★★★
Perfect!
Lionel P.
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4
/5
★★★★☆
Perfect product, as ordered and delivered as expected.
Christophe L.
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3
/5
★★★☆☆
Excessive shipping costs, and choice of delivery date not respected.
Benjamin C.
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Answer from La Bouteille Dorée
Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service
4
/5
★★★★☆
Good but delivery costs too high if you want to fix the delivery date
Philippe M.
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5
/5
★★★★★
The scheduled date was met.
François S.
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4
/5
★★★★☆
Very fast delivery Compliant order Very fast response to question asked
Sandra C.
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5
/5
★★★★★
Fast service
Yannick K.
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5
/5
★★★★★
Fast delivery as expected
Ludovic R.
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