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G
Rating: 5 out of 5
Very good
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Customer reviews of La Lainière de Wazemmes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 689 published reviews
Summary of reviews
The online store La Lainière de Wazemmes excels in delivering high-quality wool and cotton products that consistently meet customer expectations. Many customers highlight the impressive speed of order processing and delivery, often noting that their orders arrive quickly and well-packaged. The shop is praised for its attractive pricing, particularly for knitters, and its excellent quality-price ratio, making it a preferred choice for both new and seasoned customers.
All reviews
É
Rating: 5 out of 5
La Lainière de Wazemmes offers quality yarns and quality service.
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L
Rating: 5 out of 5
Delighted with this order delivered to my home. Thank you very much.
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F
Rating: 5 out of 5
Thank you for agreeing to send me back the 3 balls that were stolen from my mailbox!
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E
Rating: 5 out of 5
Good advice and great selection!
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C
Rating: 5 out of 5
as always ultra fast service! woolissimo wool: a little less soft than expected, perhaps due to the superwash treatment! stunning colors! thank you very much
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V
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
Very very fast and very very kind on the phone following an order addition
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A
Rating: 5 out of 5
E-gift card, so convenient!
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H
Rating: 5 out of 5
Very attentive staff, caring. The shop is great. As soon as possible, I will return "to the North" to restock my supplies
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M
Rating: 5 out of 5
Nothing
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E
Rating: 5 out of 5
As usual, PERFECT
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L
Rating: 5 out of 5
The Laini8re de Wazemmes is very serious and really very very kind, I sincerely thank the person who called me.
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M
Rating: 5 out of 5
Very serious, qualified and friendly staff. Products (those in pure wool that I knit) are great!
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D
Rating: 5 out of 5
An update of the inventory files must be done regularly to avoid modifications to orders following the receipt of the package.
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B
Rating: 5 out of 5
the wool ordered corresponds perfectly to my expectations and I greatly appreciate the fact that you are attentive to the customer, which is rare these days. Thank you
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C
Rating: 5 out of 5
Super shop, large choice Regarding their online site, I made my first order everything was perfect
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D
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
No problem
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M
Rating: 5 out of 5
As always, I am delighted with my order and my purchase: order handled quickly and quality wool. Just a small downside: before it was possible to choose the delivery method on the site (postal shipping or click and collect), this choice did not appear, I had to contact the store.
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Response from La Lainière de Wazemmes
Hello,
First of all, a big thank you for your very positive feedback regarding the quality of our products and services! We are very happy to read your satisfaction.
Regarding delivery, there was indeed a technical problem with the product you ordered and, as a result, you did not pay the shipping fees and therefore could not choose the delivery method. We apologize for this inconvenience which has been resolved immediately by our team.
We confirm that 3 delivery options are still available on our website: click and collect in-store, home delivery, and delivery to a pickup point.
Best regards,
The team at La Laini re de Wazemmes
First of all, a big thank you for your very positive feedback regarding the quality of our products and services! We are very happy to read your satisfaction.
Regarding delivery, there was indeed a technical problem with the product you ordered and, as a result, you did not pay the shipping fees and therefore could not choose the delivery method. We apologize for this inconvenience which has been resolved immediately by our team.
We confirm that 3 delivery options are still available on our website: click and collect in-store, home delivery, and delivery to a pickup point.
Best regards,
The team at La Laini re de Wazemmes
R
Rating: 3 out of 5
Hello, An item error on the first delivery and moreover on a first order, that's worrying, okay "to err is human". But in your correspondence, a: "we are sorry for ..... or: "we regret this error.... Positive point: very quick and effective error management. Be careful with the quality of relationships with e-commerce customers, I repeat: that's worrying. Best regards
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Response from La Lainière de Wazemmes
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry for the error that occurred during your first order and we understand your disappointment. Your feedback regarding our communication is valuable and we are eager to improve our relationship with our customers. However, we are pleased to learn that the management of the error was quick and effective as it is essential for us. We hope to have the opportunity to provide you with a more satisfying experience during your future orders.
Best regards,
The team at La Lainiére de Wazemmes
Thank you for taking the time to share your feedback. We are sincerely sorry for the error that occurred during your first order and we understand your disappointment. Your feedback regarding our communication is valuable and we are eager to improve our relationship with our customers. However, we are pleased to learn that the management of the error was quick and effective as it is essential for us. We hope to have the opportunity to provide you with a more satisfying experience during your future orders.
Best regards,
The team at La Lainiére de Wazemmes
J
Rating: 5 out of 5
I am completely satisfied with the speed of delivery and staff. Very pleasant
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M
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
Very good wool fast shipping
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N
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Beautiful choice of yarns at unbeatable prices. I am very happy with my purchases.
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C
Rating: 5 out of 5
XXXL Skill and Choice
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M
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Perfect both for quality and for delivery speed. One suggestion would be to offer models or catalogs in line with the chosen threads, otherwise well done for your responsiveness.
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V
Rating: 5 out of 5
Order received quickly, very responsive after-sales service following a missing ball of yarn in my package, I recommend this seller
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V
Rating: 5 out of 5
Hello, Very satisfied with my order. Very good communication. Thank you
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G
Rating: 5 out of 5
Thank you for your fast deliveries. Thank you also for your understanding. Despite a difficulty, you made an exchange without any issues. Very happy with your services.
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B
Rating: 5 out of 5
Superb quality and very pleasant to knit.
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P
Rating: 5 out of 5
Good packaging. Good reception. I received everything well.
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A
Rating: 5 out of 5
Very fast and very good follow-up; several informative emails. I recommend
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D
Rating: 5 out of 5
fast service delivery in accordance with the order
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B
Rating: 5 out of 5
You are efficient, friendly, I am totally satisfied,
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
As a customer for over 20 years, I am always satisfied with the products offered. Quality yarns that allow for beautiful knitting.
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D
Rating: 5 out of 5
Quality products and fast delivery
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