Customer reviews of La maison de l’ambre

Big mistake on the delivery, 3 messages of redelivery before I could receive the package. Received after 2 and a half weeks

Tiny item does not match the description, shipping and return fees are not refunded, this is really unacceptable, I do not recommend this seller

The company Maison de l'Ambre is a company of incompetents that can't even handle a problem regarding a customer correctly. You are thieves

Need to return for a size change and I'm told that everything is at my expense......

I was very disappointed with my amber necklace.

I never received these necklaces and no response from the seller either.

Stone came off after 6 months and I was told that they do not repair jewelry. No commercial proposal, I do not recommend this store at all.

An amber necklace that is impossible to wear. Much too small, and not even a clasp! A real scam, I do not recommend this MATY store to anyone! Shameful!

I am disappointed. I ordered and paid for several rings. Only one of my rings was taken into account due to stock shortage. Yet these items were still available as I tried to validate the same order. Moreover, I did not receive a response to my email asking for explanations.

PACKAGE INDICATED RECEIVED, BUT PACKAGE NOT RECEIVED. CLAIM IN PROGRESS, IMPOSSIBLE TO GIVE A CORRECT EVALUATION IN THIS CASE

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After 3 days I lost the stone from one of my earrings and I was told there is no guarantee for the loss of a stone. Honestly, it's really a scam to sell jewelry that loses its stone and not even an exchange and even less a refund. I will never order again

Defect on a stone. Incident already reported but no response from the seller!

The amber part fell off and I lost it after 2 months and the only response from the seller is that they do not do repairs! I am really disappointed.

The bracelet is too thin, making it difficult to close.

Shipping of the jewelry in a simple tracked letter, delivery time announced for June 3, no problem. On June 4, I check my package tracking which supposedly was delivered on May 31. I opened a complaint which was skimmed through given the inappropriate response I received, after several emails and calls, I was asked to make a complaint with the post office. Response provided by them, it’s a simple tracked letter, it was placed in the mailbox, we are not the only owners of the keys allowing access to the mailboxes, check with the sender. Response from the Amber House, we are not responsible for the poor distribution by the post office. True, but I am a customer, I paid for this bracelet and never received it, and I did not choose to receive this jewelry by simple tracked letter without a signature! The culprit is ultimately the dishonesty of the postman, but the Amber House seriously needs to reconsider its shipping method and the responses it provides to its customers. Fortunately, I went through the Maty site which compensates for the seriousness and the handling.

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Following the purchase of this item, everything was as described. But only a month after receiving the item, the stone came off the jewelry. I tried to contact the seller but after a week still no news. I am very unhappy with my purchase and without a response from the seller regarding my problem, I am sure I will not order from this seller again!

I did not receive the package, this is unacceptable

Item not received!

I am disappointed with the stone, it looks more like glitter was put in a stone, whereas in the photo it looked more like a pearly stone. And the silver ring is a bit scratched on one side. Too bad.

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I wore it twice and the second time while running my hand through my hair, the opal stone (which was rather opaque white) fell off, unglued and lost.

Item arrived damaged. Moreover, the color of the stone is much lighter than in the photos.

Pretty jewel but unfortunately, one stone did not hold. The seller replaces it but the costs are at our expense!!! I will not buy here again, when an item is defective, the least one can do is to take care of it completely...

Worn for 2 days then the amber came off.

Product finishes to review

Hello I have read your email that MATY forwarded to me ... however the amount was debited from my account and I would like to be refunded.. I find that you are not a merchant, you should have sent me an email Thank you for processing my refund as quickly as possible and for the evaluation level 1 star Best regards

Order not received. Particularly disappointed. I do not recommend.

broken ring, the seller does not respond

Amber glued on the earrings, by the time I took them in hand to put them on, the stone had already come off its support! useless

Item arrived without a clasp...

1 star because after receiving 5 emails to evaluate, you need to stop harassing customers to rate your service. For the record, I was satisfied with the delivery and the product but the harassment was excessive.

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Delivery time not respected and tiny earrings ideal for a child but certainly not for an adult

Impossible to get a refund, despite the postal evidence that said the ring had been delivered to another department. Finally after several weeks the ring was refunded to me after several emails.

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Did not receive the right ring !!!!

After wearing the ring for a day, two zircons came off.