/10
★★★★★
based on 1278 reviews published
★★★★★
based on 1278 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
I did not receive my order, although paid for... so I am waiting for a refund...!?
Acheteur Vérifié
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Answer from La Tourangelle
Hello, Thank you for taking the time to write to us to report this problem, we are sincerely sorry for this inconvenience. Please know that our teams are working hard to locate your lost package. We confirm that your order was indeed shipped on 16/11/2024 from our warehouses. A procedure has been put in place with the carrier. Unfortunately, fraud related to lost or stolen packages is becoming increasingly significant in 2024: https://urlr.me/MzRxyY These frauds are of course independent of our operations and our willingness. Please know that your order will be fully refunded or reshipped. We will take care to contact you as soon as possible. Thank you for your understanding. We wish you a wonderful end of year holiday season! The La Tourangelle team,
1
/5
★☆☆☆☆
Terrible. I do not recommend at all. They do not keep their commitments. I am an elderly person. They doubted my word regarding a code. I ordered my oil elsewhere without a discount and paid less for it.
Acheteur Vérifié
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1
/5
★☆☆☆☆
As a customer for a little while now, I ordered 16 bottles of oil for a total of 90 euros on February 23rd. As of today, March 9th, I have not received any package from you despite 3 calls and 2 emails. I thought a company like yours was concerned about satisfying its customers and especially retaining them.
Acheteur Vérifié
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Answer from La Tourangelle
Hello, We are sorry that you had a bad shopping experience. Our customer service has contacted you and you should be able to recover your order. We apologize for the inconvenience caused and still hope to keep you among our loyal customers. See you soon, The La Tourangelle team
1
/5
★☆☆☆☆
I have been waiting for my refund for 15 days, this is unacceptable.
Acheteur Vérifié
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Answer from La Tourangelle
Hello, We are sorry to hear that you had a bad experience with our customer service. A change in the computer system has disrupted our internal organization and may have caused additional delays in processing orders, returns, and refunds. Please accept our sincerest apologies on this matter and we hope to keep you among our loyal customers. See you soon, The La Tourangelle team
1
/5
★☆☆☆☆
I order items, my order is confirmed, I am billed, I am told it will be shipped... and only after that I am explained that one of the items no longer exists and that I will not receive it. I am still waiting for my refund though!
Acheteur Vérifié
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Answer from La Tourangelle
Hello, I am sorry to hear that you had a bad experience and that the products you ordered were not delivered. A change in the computer system has caused delays in processing orders, stocks, and refunds. I hope customer service was able to assist you, I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
1
/5
★☆☆☆☆
We still have not received our order. Please send a second notice as soon as we have been delivered. Thank you.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Your package was not delivered to the recipient (COEXTRADE, CRETEIL). We searched ourselves at the post office.
Acheteur Vérifié
purchased on 20/01/2022
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1
/5
★☆☆☆☆
One of my products arrived broken
Acheteur Vérifié
purchased on 02/03/2021
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1
/5
★☆☆☆☆
Order not arrived even though marked as delivered, customer service contacted and still no response.
Acheteur Vérifié
purchased on 01/12/2020
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1
/5
★☆☆☆☆
It's been a week, still no order. The Colissimo tracking doesn't work. Why?
Acheteur Vérifié
purchased on 12/11/2020
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