/10
★★★★★
based on 1278 reviews published
★★★★★
based on 1278 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Still no invoice available after 3 weeks
Acheteur Vérifié
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Answer from La Tourangelle
Hello, Thank you for taking the time to write to us to share your experience. We are sincerely sorry for this inconvenience! You can download your invoice from your personal space on our website. Please do not hesitate to contact our customer service by phone, our teams are fully available to help you if a problem arises. See you soon, The La Tourangelle team,
3
/5
★★★☆☆
3 stars because disappointed that you have abandoned your range of oils for everyday use.
Acheteur Vérifié
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Answer from La Tourangelle
Hello, We are sorry that you can no longer consume our "everyday oils". Please know that we have just released our 2025 novelty: The Toasted Blend which is identical to the "everyday nut" but in our iconic 100% recyclable metal can. Please feel free to give us a better rating if you liked our other products! See you soon, La Tourangelle,
3
/5
★★★☆☆
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3
/5
★★★☆☆
Delivered to the other side of the city where you can't park, even though I asked for it to be dropped off 50 meters from my home. Moreover, I found the product at Carrefour (Cora) in Ermont cheaper.
Acheteur Vérifié
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Answer from La Tourangelle
Hello, We are sorry for this inconvenience. We see that your order was delivered to the relay point near your home, we regret that it was not delivered to the correct relay point. Please be assured that we take this type of incident very seriously and are taking necessary actions with our carrier to prevent this from happening again. We hope, however, that La Tourangelle oils bring you complete satisfaction. See you soon, The La Tourangelle team
3
/5
★★★☆☆
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
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3
/5
★★★☆☆
Too early to have an opinion.
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3
/5
★★★☆☆
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3
/5
★★★☆☆
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3
/5
★★★☆☆
Indeed, usually I only take olive oil, which is excellent by the way, but in this order, I took two other oils to taste, but I was really surprised when these bottles arrived in a plastic container, soft and not easy to handle, I really don't understand the so-called seriousness of the brand, plus the preparations before delivery are very, very long, too long.
Acheteur Vérifié
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3
/5
★★★☆☆
Lack of essential products like '50cl walnut oil', for example, the delivery time is too long!
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3
/5
★★★☆☆
Regarding the products, no issues. However, there were many problems with the shipment of the order and a lack of responsiveness from your reception. I had to call 3 times and send 2 emails.
Acheteur Vérifié
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3
/5
★★★☆☆
A dented bottle, an enormous delivery delay. A delivery not made to the right place, but that's Colissimo. For the rest, it's delicious. Happy holidays
Acheteur Vérifié
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Answer from La Tourangelle
Hello, A big thank you for your positive review of our products. We are sorry that you received dented products; indeed, delivery can sometimes damage the cans, which are fragile, even though we take care to pack them sufficiently to protect them from shocks. Please know that this does not affect the quality of the oil inside. See you soon, The La Tourangelle team
3
/5
★★★☆☆
I waited nearly 15 days to receive my order... a bit too long; one must anticipate if they don't want to run out...
Acheteur Vérifié
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Answer from La Tourangelle
Hello, Thank you for your feedback on our products and your experience with La Tourangelle. I am sorry to hear that you had to wait so long before being delivered. A change in the computer system indeed caused us to fall behind on end-of-year orders. I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
3
/5
★★★☆☆
Excellent products of great quality but increasingly expensive.... Free shipping rises to a purchase of 80 euros... 3 times higher than before....! So limitation of orders.......
Acheteur Vérifié
purchased on 27/01/2023
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Answer from La Tourangelle
Hello Michelle, Thank you for your review. We have indeed been forced to increase our prices due to the many increases in raw materials that we had to face last year. We completely understand that the amount of 80€ is high, it forces a reduction in the number of orders, as given the weight of our products, shipping costs are very expensive. We thank you for your loyalty and count on your understanding. The La Tourangelle team
3
/5
★★★☆☆
I understand that everything is increasing, I do not understand the number of products that must be purchased now to have free delivery.
Acheteur Vérifié
purchased on 22/01/2023
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Answer from La Tourangelle
Hello, Thank you for your order and your feedback. As you pointed out, everything is increasing, transport is no exception, and we therefore had to raise the amount to be reached to benefit from free shipping in a concern for profitability. By making this choice, we also encourage our customers to wait until they need several products before placing an order, a way to make a gesture for the environment by avoiding deliveries that are too close together. We hope that the products you ordered will give you complete satisfaction. The entire La Tourangelle team
3
/5
★★★☆☆
Dented boxes
Acheteur Vérifié
purchased on 20/04/2022
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3
/5
★★★☆☆
The package arrived damaged and the oil bottles were crushed
Acheteur Vérifié
purchased on 17/04/2022
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3
/5
★★★☆☆
Hello, I was expecting an exceptional mayonnaise but it is quite ordinary and adding spices does not make it better. The black truffle grape seed oil is neither present in taste nor smell. But I have a very positive point, the white truffle grape seed oil has a very strong taste and smell, it is excellent, congratulations
Acheteur Vérifié
purchased on 12/04/2022
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3
/5
★★★☆☆
I find that the organic olive oil does not meet my expectations, I am disappointed.
Acheteur Vérifié
purchased on 21/03/2022
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3
/5
★★★☆☆
I was missing a bottle of oil from my order
Acheteur Vérifié
purchased on 09/02/2022
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3
/5
★★★☆☆
The bottles are plastic, it is not recyclable and less healthy than glass.
Acheteur Vérifié
purchased on 05/01/2022
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3
/5
★★★☆☆
Too much shipping cost... higher than the purchase...
Acheteur Vérifié
purchased on 29/11/2021
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3
/5
★★★☆☆
A bit misleading display, the word olive marked in large, while there is less than rapeseed and sunflower.......
Acheteur Vérifié
purchased on 15/11/2021
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2
/5
★★☆☆☆
I received a bottle with a dent.
Acheteur Vérifié
purchased on 07/03/2021
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2
/5
★★☆☆☆
Excellent products but a delivery of 4 products instead of the 10 paid for... impossible to reach someone by phone and my emails remain unanswered. I am extremely disappointed, I was exclusively sourcing from this site until this order.
Acheteur Vérifié
purchased on 25/02/2021
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3
/5
★★★☆☆
Delivery time much too long, and no follow-up of the order with the customer, I was wondering if it would arrive one day!!! Otherwise, perfect merchandise!
Cathy G.
purchased on 06/01/2021
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3
/5
★★★☆☆
Sorry but very disappointed with the delivery. All the oil cans from my order arrived heavily dented and unfortunately this was not due to the delivery as the box was impeccable with no signs of tears or anything. I think the cans were all packaged dented and that is very regrettable!
Brigitte B.
purchased on 11/01/2021
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2
/5
★★☆☆☆
As a customer for several years, I was particularly disappointed with the shipping conditions of my last package, which will certainly be... the last with La Tourangelle. Deliveries at the end of this year are delayed, we understand that easily, but that the company La Tourangelle cannot be reached by phone under the pretext of teleworking and does not respond to any of my 3 emails is
Michelle F.
purchased on 16/12/2020
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