Customer reviews of Labellemeche

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 557 published reviews
5 497 89% 4 36 6% 3 14 3% 2 5 1% 1 5 1%

Summary of reviews

Labellemeche consistently delivers products that show clear care in packaging and presentation, with items arriving well protected and beautifully crafted. Customers highlight fast, careful delivery and reliable fulfillment, helping fragrance and candle selections feel thoughtful and accessible, from minty and woody scents to delicate, lingering aromas. The product quality is repeatedly praised across categories, including candles, soaps, laundry products, and diffusers, with notes of refined ambient fragrances and long-lasting, pleasant scents. Supportive customer service and a family-driven, transparent approach are also evident in the positive feedback about responsiveness and the value and pride shown in French-made, handcrafted items.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
I ordered a liquid soap which I found in the box, the cap had been badly screwed. It's a pity and the fault is human but 3/4 lost...
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Response from Labellemeche
Hello Madam, We have just sent you an e-mail via our address [email protected] !
We're very sorry about this.
We look forward to hearing from you.
The La Belle Mèche team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
delivery a little slow. pump inoperative. otherwise great
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Response from Labellemeche
Hello Sir, Thank you for your order and your feedback.
Due to the distribution problems currently being experienced by La Poste (fewer letter carriers and a slower service), your order must have been delivered a few days late. We apologize for this.
Concerning your pump, we imagine it concerns your Menthe Basilic liquid soap: how can we help you?
Please do not hesitate to contact us.
Sincerely, The La Belle Mèche team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2020
Arrived a little late, but that's due to the confinement, so no worries, I'll keep ordering these products that I love!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Clean packaging, clear site, fast ordering and delivery. FDP a bit expensive.
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Response from Labellemeche
Thank you for your feedback.
Concerning our shipping costs, we are a growing company and our shipping costs should drop in a few months.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
No problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2019
The site is well designed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
The site is easy to navigate, and ordering is straightforward. Delivery is super fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2019
I love these candles!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The site is well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
I love La Belle Mèche candles and have bought a few. This time I wanted to try the alcohol-free fragrance diffusers. I bought three and was disappointed. The fragrance is not the same as that of the candle of the same name and it doesn't really diffuse, the smell is really felt in the immediate vicinity of the diffuser. For an order over 150 Euros, I wouldn't buy another diffuser.
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Response from Labellemeche
Hello, diffusers should not be used in the same rooms as scented candles. Diffusers are best used in high-traffic areas such as entrances, bathrooms, small offices, toilets, guest rooms, etc. They are not very effective in living rooms, which are often larger than 25-30m2. We look forward to hearing from you. Sincerely, The La Belle Mèche team
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