/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better đ
Cecile C.
purchased on 01/12/2024
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3
/5
★★★☆☆
The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..
Gerard L.
purchased on 01/12/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry that the color does not suit you... I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
Jean-marie D.
purchased on 28/11/2024
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3
/5
★★★☆☆
Nothing to report.
Jacques V.
purchased on 14/11/2024
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3
/5
★★★☆☆
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
Jacky C.
purchased on 22/11/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
Jacky C.
purchased on 22/11/2024
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3
/5
★★★☆☆
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
Florent G.
purchased on 14/10/2024
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2
/5
★★☆☆☆
Despite the instructions in the manual, I did not receive the correct seal
Annick S.
purchased on 11/10/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the preparation of the order. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
The absence of an invoice explains the score of 3. It should be found in the emails.
Philippe S.
purchased on 07/09/2024
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3
/5
★★★☆☆
20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.
Florent D.
purchased on 27/08/2024
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3
/5
★★★☆☆
The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.
Joe P.
purchased on 07/09/2024
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2
/5
★★☆☆☆
Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.
Olivier D.
purchased on 14/08/2024
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3
/5
★★★☆☆
A bit expensive and no notice to indicate that the package has arrived at the pickup point
Elodie L.
purchased on 07/08/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. I am sincerely sorry, unfortunately, this is due to the carrier. We take your feedback into account. We wish you a great day! Marie
2
/5
★★☆☆☆
Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.
CĂline P.
purchased on 01/09/2024
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Answer from LAGRANGE
Hello Madam, Thank you for your feedback. I am sincerely sorry, I will inquire with our customer service to clarify this situation. I remain at your entire disposal, your satisfaction is our priority. We wish you a great day! Marie
3
/5
★★★☆☆
As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...
StĂphane B.
purchased on 16/08/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback regarding the toaster. As for the delivery times: it was mentioned in many places on our website that our company was closed for 3 weeks in August and that consequently the delays were extended. I sincerely apologize for the clumsy response you received. We wish you a great day! Marie
3
/5
★★★☆☆
Disappointed with my order
Martine L.
purchased on 23/07/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. What was the problem with your order? How can I assist you? We wish you a great day! Marie
2
/5
★★☆☆☆
Delivery was late. I did not receive my order on the expected date. Given the condition of the received package, you have shortcomings in packaging. Communication with your customer service was completely inappropriate, teach them to form sentences and respond to your customers' questions/requests.
Marion P.
purchased on 30/06/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry that your experience at Lagrange was not positive. On behalf of the entire team, I apologize. We wish you a great day! Marie
2
/5
★★☆☆☆
The blender looks great and matches the description... but since despite our choice of 'express delivery' we received it 3 days late, we couldn't give it to its recipient... it's impossible to give a technical review on it before September now... and we are very disappointed with the delivery performance!
Frederic J.
purchased on 18/06/2024
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3
/5
★★★☆☆
Does not work on iPad
Philippe A.
purchased on 30/05/2024
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Answer from LAGRANGE
Hello, Thank you for your message. Our website does not work perfectly on mobile and tablet, we are currently fixing these issues to have a fully functional site in a few months. The Lagrange team.
3
/5
★★★☆☆
No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.
Amandine C.
purchased on 05/05/2024
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3
/5
★★★☆☆
Nothing to report 1
Guy P.
purchased on 16/05/2024
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3
/5
★★★☆☆
Correct
Fouad B.
purchased on 21/04/2024
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2
/5
★★☆☆☆
Not a cool response
Yann M.
purchased on 25/04/2024
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3
/5
★★★☆☆
Simple to use site, sober. Fast shipping. However, the box of the device was not secured in the shipping carton. Given the weight of the raclette device, the shipping carton was very damaged upon receipt. Big issue with the packaging...
Fear D.
purchased on 22/04/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the packaging of your product. We take your feedback into account to improve for future shipments. We wish you a great day! Marie
3
/5
★★★☆☆
Refurbished product at a very attractive price but the stone is damaged
Catherine M.
purchased on 18/04/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
2
/5
★★☆☆☆
It seems that I received a refurbished plancha. The stainless steel is stained and the utensil bag is cut, it got a big cut from a cutter even though the box was well sealed and not cut. I am very disappointed, it was a gift for my husband's birthday. I will not order from them again. Too disappointed.
Gladys F.
purchased on 12/04/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the packaging of your product. Indeed, this is not acceptable. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
Shipping costs are exorbitant, especially just to get some caps or other containers back.
Elodie B.
purchased on 28/03/2024
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3
/5
★★★☆☆
Like all commercial sites, absolutely non-informative
Gier J.
purchased on 14/03/2024
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2
/5
★★☆☆☆
The package was open and poorly sealed, and 2 utensils from the case were dented
GĂ©rard L.
purchased on 15/03/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: consolagrange.fr We wish you a great day! Marie
3
/5
★★★☆☆
Bought to replace the previous one that we broke, we are still very happy with it. However, it is regrettable that Lagrange refused to replace the basic waffle plate, forcing us to acquire a completely unusable duplicate (since we still have the originals) which we cannot resell or give away (since it is the one provided by default). In an ecological context of waste reduction and better resource use, this is really a shame.
Caroline F.
purchased on 15/02/2024
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