Reviews LAGRANGE

What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.

The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.

Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better 🙁

The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..

I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you

Nothing to report.

Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.

Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.

Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.

Despite the instructions in the manual, I did not receive the correct seal

The absence of an invoice explains the score of 3. It should be found in the emails.

20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.

The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.

Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.

A bit expensive and no notice to indicate that the package has arrived at the pickup point

Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.

As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...

Disappointed with my order

Delivery was late. I did not receive my order on the expected date. Given the condition of the received package, you have shortcomings in packaging. Communication with your customer service was completely inappropriate, teach them to form sentences and respond to your customers' questions/requests.

The blender looks great and matches the description... but since despite our choice of 'express delivery' we received it 3 days late, we couldn't give it to its recipient... it's impossible to give a technical review on it before September now... and we are very disappointed with the delivery performance!

Does not work on iPad

No difficulties but one piece of information seems a bit hard to see and I made an additional purchase that I could have avoided. I feel like I got a bit tricked.

Nothing to report 1

Correct

Not a cool response

Simple to use site, sober. Fast shipping. However, the box of the device was not secured in the shipping carton. Given the weight of the raclette device, the shipping carton was very damaged upon receipt. Big issue with the packaging...

Refurbished product at a very attractive price but the stone is damaged

It seems that I received a refurbished plancha. The stainless steel is stained and the utensil bag is cut, it got a big cut from a cutter even though the box was well sealed and not cut. I am very disappointed, it was a gift for my husband's birthday. I will not order from them again. Too disappointed.

Shipping costs are exorbitant, especially just to get some caps or other containers back.

Like all commercial sites, absolutely non-informative

The package was open and poorly sealed, and 2 utensils from the case were dented

Bought to replace the previous one that we broke, we are still very happy with it. However, it is regrettable that Lagrange refused to replace the basic waffle plate, forcing us to acquire a completely unusable duplicate (since we still have the originals) which we cannot resell or give away (since it is the one provided by default). In an ecological context of waste reduction and better resource use, this is really a shame.

Very fast delivery. Very good products The only negative point is that after several orders with them. No discount coupon is granted. Just a shame.

Very clear site.

The item suits me, but I am not satisfied with the customer service, order received but incomplete missing the ladle, email sent no response

Item not delivered...

Hello, yogurt maker lid too fragile, delivery times too long

Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.

The site is correct - The order went well, but the delivery date compared to your information was not respected, which means I paid for a chronopost for nothing and it is not cheap.

Quality of service is very, very average. Order placed on 26/12, shipped only on 3/01 while the product is in stock. So, I asked to change the delivery address before shipping, and I was told 2 days later that it was too late! The order had already been sent in the meantime. In short, not at all up to the quality of the products, it's a shame.