★★★★★
based on 5302 reviews published
Latest negative customer reviews
Incomplete package
Thank you for your message.
We are sincerely sorry to learn that your package is incomplete. This situation does not reflect our quality commitments nor the attention we pay to the preparation of our orders. We invite you to contact our customer service so that we can verify your case and provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
Defective product
Thank you for your feedback. We are sorry that your product is defective. We invite you to contact our customer service so that we can resolve this issue quickly.
We remain at your complete disposal.
Have a nice day,
The Lagrange team
No, I am not happy. A week after my purchase, the crepe maker had dropped by 20€. I don't find that normal.
Thank you for your feedback. We understand your comment. Prices can fluctuate based on promotions, which are regular. To be informed of our offers and benefit from the best conditions, we invite you to subscribe to our newsletter.
Have a nice day,
The Lagrange team
Quality product but during use, the horrible smell that comes out raises doubts about the composition of the plastics used!!! Acrid solvent smell??? It's a shame.
Thank you for your feedback. It is normal for your device to emit a smell during the first use. This may come from paraffin residues present on the heating elements during manufacturing. As indicated in the manual, it is recommended to let the device heat up for a few minutes empty before preparing your first waffles. This step helps dissipate these odors and ensures safe use. After this first heating, you should no longer smell any unpleasant odor and can fully enjoy your device.
Have a nice day,
The Lagrange team
Raclette device received, but it trips the circuit breaker. Returned but no follow-up.
Thank you for your feedback. We are sorry for this situation. We invite you to contact our customer service so that we can assess the situation with you and provide a solution.
Have a nice day,
The Lagrange team
Device does not work upon receipt
Thank you very much for your feedback. We are sincerely sorry to hear that your device is not working. This is obviously not the experience we want for our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly provide you with an appropriate solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
Incomplete order. Packaging a bit light for the weight of such a device.
Thank you for your feedback. We are sorry for the incomplete order and take note of your comment regarding the packaging.
We invite you to contact our customer service to find the best solution for you.
We wish you a very nice day.
The Lagrange team
Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.
The device did not work and has been returned
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team
I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.
Thank you for your feedback. We are sorry for this delivery delay, especially during this holiday period where the volume is very high and can lead to delays beyond our control.
We wish you an excellent day.
The Lagrange team
Poorly fixed heating rod of the raclette device
Thank you for your feedback. We are sorry for this issue with the heating element of your raclette device and invite you to contact our customer service so that we can resolve this problem quickly.
We wish you an excellent day.
The Lagrange team
The stone of the pierrade is chipped
Thank you for your feedback.
We are sincerely sorry to learn that the stone of your pierrade is chipped. It is likely that this is due to transport, despite all the precautions we take.
We invite you to contact our after-sales service via the form available on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
Damaged package
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday and Christmas period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
I never received my order.
Thank you for your feedback.
We are sincerely sorry that you did not receive your order. We invite you to contact our after-sales service via the form on lagrange.fr so that we can verify the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.
Thank you for your feedback.
We are sincerely sorry for the problem encountered with your Tarti’ Gaufres®. Our devices are designed to be of quality and safe, and this type of situation remains an isolated case. One should not rely solely on the responses generated by Artificial Intelligence, which can sometimes misinterpret certain technical cases.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can examine your device and find a solution quickly.
We wish you a very good day.
The Lagrange team.
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
Still waiting for our delivery. Non-existent customer service, first and last time
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
Not received, not informed of the tracking
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.
Thank you for your message. We are sorry for this difference in size. We invite you to contact our customer service via the contact form available on our site lagrange.fr
so that we can find a solution quickly.
Have a nice day,
The Lagrange team
I received a broken waffle maker that was glued back together in any way.
We are truly sorry to hear that you received a damaged waffle maker. This is certainly not normal, and we completely understand your disappointment. Our products undergo rigorous quality control before shipping, but unfortunately, incidents can occur during transport.
We invite you to contact our customer service via the contact form on lagrange.fr, attaching photos of the product and its packaging if possible. This will help us understand what happened and quickly offer you an appropriate solution (replacement or other).
Once again, we apologize for this inconvenience, and thank you for bringing it to our attention.
Have a great day,
The Lagrange team
Arrived broken
We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr
Thank you for your understanding.
Marie
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.
We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.
Have a very nice day,
Marie
Missing cable. Long delay to respond. Insufficient commercial approach.
We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.
We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.
If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.
Thank you for your feedback,
The LAGRANGE team
I am still waiting for the package by Cronopost !!!!!!
We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.
Again, we apologize for this inconvenience,
The LAGRANGE team
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,
We are sorry to hear about your disappointment. We understand your frustration: it is precisely because we believe in repair that we try to offer spare parts for as long as possible.
Unfortunately, for some models, it is sometimes no longer possible to manufacture certain parts, which we sincerely regret.
Please do not hesitate to contact our after-sales service via our website https://lagrange.fr/fr/nous-contacter: we will see together if there is a solution.
Again, we apologize for this situation.
Best regards,
The Lagrange team
I am still waiting for the refund of the order following its return to you
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
I have a piece, well received, but I have no instructions for how to install it. Quite unfortunate