Reviews LAGRANGE

I received a broken waffle maker that was glued back together in any way.

Arrived broken

Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.

Missing cable. Long delay to respond. Insufficient commercial approach.

I am still waiting for the package by Cronopost !!!!!!

I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet

Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,

I am still waiting for the refund of the order following its return to you

I have a piece, well received, but I have no instructions for how to install it. Quite unfortunate

For now I am satisfied, I am ordering my flavors for the yogurts

Waffle maker order €99 from February 19 never received.

Hello, Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.

One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!

Order not received. No response to the message left on their contact. To be avoided.

No response to my complaint in customer service

This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.

Package received in poor condition with impacts on the box. The product is not even protected in the box, it looks like refurbished! I preferred to order directly from the brand's site for more security, but apparently it's not better...

Still not delivered after several follow-ups.

Not received and I sent an email to understand and no response to my question

Did not receive the order

Order placed on August 29th lost by the carrier, a second shipment made by Lagrange, never heard back except for the order tracking, on September 19th nothing, it's a pathetic tracking

Well, I am very disappointed, as I mentioned yesterday in various email exchanges with Mrs. Ingrid from customer service whom I contacted following the recommendations of Mrs. Marie. I have received no response. As for the return of my waffle maker which was damaged due to transport, because the carriers are very rough, Mrs. Ingrid sent me the return label, but I want to be sure that she sends me a brand new one, not a refurbished one. I paid to get a brand new one and she has not responded to me and I still have not received the Bordeaux spreader that was not included in my package. I also reported this to Mrs. Ingrid, she told me she would take care of it immediately but I have not received anything yet. So please, can you tell me if I can really return my waffle maker which is damaged in the corner due to transport and that you send me a brand new one? That was my question yesterday and I did not get a response. Thank you very much. Have a nice day. Jacqueline Madar 06 52 20 85 07 and also in the pouch of the mini waffle makers and tarts, it was very very very damaged. There was a lot of dust whereas when I ordered the waffle picker from Amazon, the pouch was transparent, shiny, and clean, not like the one you sent me which contained the mini waffles and mini tarts. I reported that too, it’s still strange. Thank you for your response, I hope to get an answer today because yesterday I waited and got no response from Mrs. Ingrid. It was radio silence. Plus, I love your waffle maker, I only find it with you and my sister also loves it and I promised to buy her one for Christmas. So please make an effort.

Hello, I was very surprised to find that the burgundy spreading spoon was missing, it was not there I turned the boxes over and over and there was nothing and my invoice was not there either. A consultant replied to me by email saying that the invoice is on my account I found it, I did not know it was on my account and moreover the corner of the waffle maker is damaged due to transport. Ah I am really very very disappointed. Yet I love this waffle maker I already bought one from you a few years ago and now I bought another one I wanted a brand new one and it is damaged on the side due to transport I love this model so much and my sister, she loves it so much that I am going to give her the same one for Christmas from you. Well here is my opinion Jacqueline Madar, 06 52 20 85 07

Purchase of a refurbished product sold at half price. Aside from the absence of the ladle, everything seems like new (no dough, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults are very satisfied. At €55 I recommend especially with the 3-year warranty.

Purchase of a refurbished product sold at half price. Apart from the absence of the ladle, everything seems like new (no chips, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults very satisfied. At €55 I highly recommend especially with the 3-year warranty.

Did not receive my order!!!!

It's a shame that the plates are already fixed in the 'packs'. I would have liked to take a 'pack' of Liège waffle / croque monsieur / grill-panini. It's a pity. So I can't fully enjoy the other plate offers or otherwise spend more like I did and not have exactly what I want...

Good site, easy to use

Meets my expectations, very happy

Following the breakage of the attachment system of the potato masher after 7 or 8 uses, I obviously ordered a new potato masher indicating the problem with a photo attached. And nothing more.

I never received an email: neither when ordering, nor when shipping, nor when my package arrived at the pickup point! And when you send an email, you don't get a response. Only after complaining on the Facebook page. It's very unfortunate. I will not order again through your site.

My order does not satisfy me at all. The lactic ferments are altered, and the fermentation time of my yogurts must be doubled to achieve a normal consistency. I had already ordered ferments from this site, and they were of acceptable quality. For this purchase, there is presumably a problem with the merchandise.

Great quality

The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.

Very good site

Very long shipping times, next time I will order from AMAZON

Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response

Discrepancy between the information on the homepage of the site and the reality of an order

Deplorable service. Received the wrong plates after 2 reminders from me for non-receipt of my order after more than 2 weeks. Apparently, the references for my machine are no longer available, but I am sent plates that are therefore wrong, not very fine. To finally be told: "but we did not have your machine references", while a photo of my machine's references was sent in my reminder email. So far, no solution has been found, meaning a refund.

I am disappointed with the purchase conditions of my device because a week later I receive a promo code and I could have benefited from a discount of €52 on my purchase which is not negligible. I am waiting for a response from customer service and I hope that it will go in my favor