9.5/10
★★★★★
based on 3639 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Arrived broken
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Agnes L.
purchased on 16/07/2025
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Answer from LAGRANGE
Hello,

We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr

Thank you for your understanding.


Marie
1 /5
★☆☆☆☆
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
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Jennifer B.
purchased on 16/07/2025
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Answer from LAGRANGE
Hello,

We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.

We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.

Have a very nice day,

Marie
1 /5
★☆☆☆☆
Missing cable. Long delay to respond. Insufficient commercial approach.
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Jingjing J.
purchased on 29/06/2025
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Answer from LAGRANGE
Hello,

We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.

We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.

If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.


Thank you for your feedback,
The LAGRANGE team
1 /5
★☆☆☆☆
I am still waiting for the package by Cronopost !!!!!!
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Marie Martine L.
purchased on 25/06/2025
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Answer from LAGRANGE
Hello,

We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.

Again, we apologize for this inconvenience,
The LAGRANGE team
1 /5
★☆☆☆☆
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
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Corinne G.
purchased on 21/05/2025
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1 /5
★☆☆☆☆
Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,
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Henrianne D.
purchased on 17/04/2025
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Answer from LAGRANGE
Hello,

We are sorry to hear about your disappointment. We understand your frustration: it is precisely because we believe in repair that we try to offer spare parts for as long as possible.

Unfortunately, for some models, it is sometimes no longer possible to manufacture certain parts, which we sincerely regret.

Please do not hesitate to contact our after-sales service via our website https://lagrange.fr/fr/nous-contacter: we will see together if there is a solution.

Again, we apologize for this situation.
Best regards,
The Lagrange team
1 /5
★☆☆☆☆
I am still waiting for the refund of the order following its return to you
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Matthieu S.
purchased on 27/04/2025
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Answer from LAGRANGE
Hello,
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
1 /5
★☆☆☆☆
I have a piece, well received, but I have no instructions for how to install it. Quite unfortunate
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Sarah H.
purchased on 28/03/2025
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
For now I am satisfied, I am ordering my flavors for the yogurts
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Sophie L.
purchased on 27/03/2025
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
1 /5
★☆☆☆☆
Waffle maker order €99 from February 19 never received.
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Philippe B.
purchased on 19/02/2025
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1 /5
★☆☆☆☆
Hello, Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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'marine' L.
purchased on 16/01/2025
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Answer from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
1 /5
★☆☆☆☆
One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!
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Pauline D.
purchased on 12/12/2024
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Answer from LAGRANGE
Hello, We are sincerely sorry for the experience you had with your order. What you describe does not reflect the quality and service standards we uphold at Lagrange for nearly 70 years. Your feedback alerts us to several points that require immediate attention. To quickly resolve this situation, we invite you to contact us again Ingrid via our dedicated customer satisfaction address: [email protected], or by phone at 04 78 86 40 40. We will do everything possible to prioritize your request. We hope you will give us the opportunity to regain your trust. Again, our apologies for this situation and thank you for taking the time to share your feedback with us. The Lagrange team
1 /5
★☆☆☆☆
Order not received. No response to the message left on their contact. To be avoided.
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Jean-pierre D.
purchased on 08/12/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
No response to my complaint in customer service
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Sebastien D.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello, We are sorry for our lack of response. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.
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Elisabeth P.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello Madam, Thank you for your feedback. Please know that we are particularly attentive to the packaging of our devices: we study the cushioning and the best way to place the device in the box to protect it as much as possible, we also pay great attention to the packaging of our parcels. Unfortunately, we depend on carriers who sometimes mishandle the packages... I am sorry that you did not find satisfaction with Lagrange devices. I remain at your disposal, Best regards, Marie
1 /5
★☆☆☆☆
Package received in poor condition with impacts on the box. The product is not even protected in the box, it looks like refurbished! I preferred to order directly from the brand's site for more security, but apparently it's not better...
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Kevin V.
purchased on 29/11/2024
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1 /5
★☆☆☆☆
Still not delivered after several follow-ups.
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Serge F.
purchased on 14/11/2024
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1 /5
★☆☆☆☆
Not received and I sent an email to understand and no response to my question
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Christelle B.
purchased on 29/10/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
Did not receive the order
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Camille D.
purchased on 14/09/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
Order placed on August 29th lost by the carrier, a second shipment made by Lagrange, never heard back except for the order tracking, on September 19th nothing, it's a pathetic tracking
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Georges T.
purchased on 29/08/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
Well, I am very disappointed, as I mentioned yesterday in various email exchanges with Mrs. Ingrid from customer service whom I contacted following the recommendations of Mrs. Marie. I have received no response. As for the return of my waffle maker which was damaged due to transport, because the carriers are very rough, Mrs. Ingrid sent me the return label, but I want to be sure that she sends me a brand new one, not a refurbished one. I paid to get a brand new one and she has not responded to me and I still have not received the Bordeaux spreader that was not included in my package. I also reported this to Mrs. Ingrid, she told me she would take care of it immediately but I have not received anything yet. So please, can you tell me if I can really return my waffle maker which is damaged in the corner due to transport and that you send me a brand new one? That was my question yesterday and I did not get a response. Thank you very much. Have a nice day. Jacqueline Madar 06 52 20 85 07 and also in the pouch of the mini waffle makers and tarts, it was very very very damaged. There was a lot of dust whereas when I ordered the waffle picker from Amazon, the pouch was transparent, shiny, and clean, not like the one you sent me which contained the mini waffles and mini tarts. I reported that too, it’s still strange. Thank you for your response, I hope to get an answer today because yesterday I waited and got no response from Mrs. Ingrid. It was radio silence. Plus, I love your waffle maker, I only find it with you and my sister also loves it and I promised to buy her one for Christmas. So please make an effort.
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Jacqueline M.
purchased on 19/08/2024
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Answer from LAGRANGE
Hello Madam, We are sincerely sorry for this situation. Unfortunately, it can happen that carriers are not gentle with packages and therefore the products inside may be damaged. Ingrid has indeed received your email from yesterday and is doing her best to respond and find the best solution for you. Additionally, I have taken note of your feedback regarding the packaging of your mini waffle plates. I remain at your disposal. Best regards, Marie
1 /5
★☆☆☆☆
Hello, I was very surprised to find that the burgundy spreading spoon was missing, it was not there I turned the boxes over and over and there was nothing and my invoice was not there either. A consultant replied to me by email saying that the invoice is on my account I found it, I did not know it was on my account and moreover the corner of the waffle maker is damaged due to transport. Ah I am really very very disappointed. Yet I love this waffle maker I already bought one from you a few years ago and now I bought another one I wanted a brand new one and it is damaged on the side due to transport I love this model so much and my sister, she loves it so much that I am going to give her the same one for Christmas from you. Well here is my opinion Jacqueline Madar, 06 52 20 85 07
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Jacqueline M.
purchased on 30/08/2024
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1 /5
★☆☆☆☆
Purchase of a refurbished product sold at half price. Aside from the absence of the ladle, everything seems like new (no dough, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults are very satisfied. At €55 I recommend especially with the 3-year warranty.
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Cyrille K.
purchased on 29/06/2024
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1 /5
★☆☆☆☆
Purchase of a refurbished product sold at half price. Apart from the absence of the ladle, everything seems like new (no chips, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults very satisfied. At €55 I highly recommend especially with the 3-year warranty.
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Cyrille K.
purchased on 29/06/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
1 /5
★☆☆☆☆
Did not receive my order!!!!
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Christine D.
purchased on 04/05/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1 /5
★☆☆☆☆
It's a shame that the plates are already fixed in the 'packs'. I would have liked to take a 'pack' of Liège waffle / croque monsieur / grill-panini. It's a pity. So I can't fully enjoy the other plate offers or otherwise spend more like I did and not have exactly what I want...
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Bourguet A.
purchased on 26/04/2024
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1 /5
★☆☆☆☆
Good site, easy to use
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Floriane L.
purchased on 28/01/2024
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Answer from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
1 /5
★☆☆☆☆
Meets my expectations, very happy
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Giraudeau A.
purchased on 27/01/2024
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Answer from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
1 /5
★☆☆☆☆
Following the breakage of the attachment system of the potato masher after 7 or 8 uses, I obviously ordered a new potato masher indicating the problem with a photo attached. And nothing more.
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BrÉsil P.
purchased on 23/01/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sorry. Ingrid, who handles our customer service, will respond to you as soon as possible to find the best solution for you. I am also at your disposal, Best regards, Marie
1 /5
★☆☆☆☆
I never received an email: neither when ordering, nor when shipping, nor when my package arrived at the pickup point! And when you send an email, you don't get a response. Only after complaining on the Facebook page. It's very unfortunate. I will not order again through your site.
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Dillie V.
purchased on 23/01/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this absolutely unprecedented situation. There must have been a problem with the distribution of the various emails. I remain at your disposal. Best regards, Marie