/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
Sebileau-mongiat C.
purchased on 03/05/2025
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3
/5
★★★☆☆
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
Georges G.
purchased on 27/04/2025
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Answer from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
3
/5
★★★☆☆
Quality products, but the options offered are not always suitable for the initial product. Too bad…
Fabien F.
purchased on 28/03/2025
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2
/5
★★☆☆☆
Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.
Sophie L.
purchased on 01/03/2025
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Answer from LAGRANGE
Hello, Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Thank you for your understanding. Best regards, The Lagrange.fr team
3
/5
★★★☆☆
Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
Veronique E.
purchased on 15/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your feedback regarding our waffle maker. We are delighted to hear that you appreciate our products! We understand your disappointment regarding the duration of promotions, but rest assured, we regularly implement promotions on our site lagrange.fr Have a nice day, Marie
2
/5
★★☆☆☆
When you take the warranty extension, the end date of the warranty is not indicated.
Ouarra Y.
purchased on 13/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your feedback. We take our customers' comments into great consideration. Your satisfaction is our priority. We wish you a wonderful day! Marie
3
/5
★★★☆☆
One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.
Marie France P.
purchased on 23/02/2025
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3
/5
★★★☆☆
Part received as described. Delivery time rather long.
Gregory D.
purchased on 16/02/2025
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3
/5
★★★☆☆
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
Nicole R.
purchased on 15/02/2025
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Answer from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
2
/5
★★☆☆☆
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
Marjory M.
purchased on 16/02/2025
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Answer from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
3
/5
★★★☆☆
I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?
Fabienne J.
purchased on 29/01/2025
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3
/5
★★★☆☆
I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.
Mariane B.
purchased on 07/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
3
/5
★★★☆☆
Very happy with my order, just average friendliness when I called for information.
Constance L.
purchased on 24/01/2025
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Answer from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
3
/5
★★★☆☆
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
Serge B.
purchased on 03/02/2025
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3
/5
★★★☆☆
Delivery not ensured to the chosen location but to the nearby Post Office.
Jean Francois D.
purchased on 02/02/2025
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2
/5
★★☆☆☆
The bowl of my blender cracked on the first use while making soup
Frederic P.
purchased on 20/01/2025
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, your bowl may have been defective... I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
We can't find everything
Farida O.
purchased on 09/01/2025
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Answer from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
3
/5
★★★☆☆
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
Sophie T.
purchased on 06/01/2025
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3
/5
★★★☆☆
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
Julien G.
purchased on 13/12/2024
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Answer from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
3
/5
★★★☆☆
Delivery went very well but spare part too expensive....
Nicole L.
purchased on 09/12/2024
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3
/5
★★★☆☆
The joint sent does not correspond to my blender while the base does.
Emmanuel D.
purchased on 09/12/2024
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3
/5
★★★☆☆
I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.
Valerie K.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello, Thank you very much for your feedback. We take every opinion into account to continuously improve. We wish you a great day! Marie
3
/5
★★★☆☆
Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.
Anne G.
purchased on 01/12/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We apologize for our delayed response, our company was closed during this holiday period. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
2
/5
★★☆☆☆
Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up
Patrick C.
purchased on 14/12/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sincerely sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.
Dominique P.
purchased on 11/12/2024
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2
/5
★★☆☆☆
I couldn't order the color I wanted, it was marked available but impossible to validate the cart.
Celine P.
purchased on 01/12/2024
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3
/5
★★★☆☆
Matches. Good delivery tracking with the added bonus of a smile from the postwoman!
Pierre B.
purchased on 28/11/2024
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3
/5
★★★☆☆
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
Alain H.
purchased on 26/11/2024
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2
/5
★★☆☆☆
What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.
Thomas J.
purchased on 26/11/2024
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Answer from LAGRANGE
Hello, I am sincerely sorry that you are disappointed. Lagrange is indeed a French company, based in Lyon. The majority of our products are manufactured in France at our manufacturing workshop in Vourles (69). However, some items are made in China, and they fully comply with the specifications of our engineers. Thank you for your understanding. Best regards, Marie
3
/5
★★★☆☆
The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.
Jean-paul V.
purchased on 02/12/2024
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