/10
★★★★★
based on 3639 reviews published
★★★★★
based on 3639 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Packaging opened upon receipt even if nothing is missing is not reassuring
Alexandre S.
purchased on 23/07/2025
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Answer from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
3
/5
★★★☆☆
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
Stephane S.
purchased on 12/04/2025
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Answer from LAGRANGE
Hello,
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
3
/5
★★★☆☆
Not the right part without an old waffle maker male connector and it needed female
Colette B.
purchased on 08/07/2025
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Answer from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
2
/5
★★☆☆☆
This is not the correct reference that was sent to me!
Nicolas C.
purchased on 23/06/2025
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Answer from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
3
/5
★★★☆☆
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
Christophe L.
purchased on 04/06/2025
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2
/5
★★☆☆☆
Beautiful plancha but the stainless steel cooking surface has many small defects.
Jean-robert M.
purchased on 27/05/2025
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2
/5
★★☆☆☆
Top delivery but disappointed with some products
Manuella D.
purchased on 21/05/2025
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3
/5
★★★☆☆
Very long delay compared to what is announced on the site
Sandrine M.
purchased on 08/05/2025
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Answer from LAGRANGE
Hello,
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
2
/5
★★☆☆☆
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
Antoine V.
purchased on 16/04/2025
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Answer from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
2
/5
★★☆☆☆
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
Sebileau-mongiat C.
purchased on 03/05/2025
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3
/5
★★★☆☆
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
Georges G.
purchased on 27/04/2025
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Answer from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
3
/5
★★★☆☆
Quality products, but the options offered are not always suitable for the initial product. Too bad…
Fabien F.
purchased on 28/03/2025
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2
/5
★★☆☆☆
Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.
Sophie L.
purchased on 01/03/2025
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Answer from LAGRANGE
Hello, Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Thank you for your understanding. Best regards, The Lagrange.fr team
3
/5
★★★☆☆
Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
Veronique E.
purchased on 15/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your feedback regarding our waffle maker. We are delighted to hear that you appreciate our products! We understand your disappointment regarding the duration of promotions, but rest assured, we regularly implement promotions on our site lagrange.fr Have a nice day, Marie
2
/5
★★☆☆☆
When you take the warranty extension, the end date of the warranty is not indicated.
Ouarra Y.
purchased on 13/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your feedback. We take our customers' comments into great consideration. Your satisfaction is our priority. We wish you a wonderful day! Marie
3
/5
★★★☆☆
One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.
Marie France P.
purchased on 23/02/2025
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3
/5
★★★☆☆
Part received as described. Delivery time rather long.
Gregory D.
purchased on 16/02/2025
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3
/5
★★★☆☆
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
Nicole R.
purchased on 15/02/2025
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Answer from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
2
/5
★★☆☆☆
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
Marjory M.
purchased on 16/02/2025
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Answer from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
3
/5
★★★☆☆
I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?
Fabienne J.
purchased on 29/01/2025
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3
/5
★★★☆☆
I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.
Mariane B.
purchased on 07/02/2025
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
3
/5
★★★☆☆
Very happy with my order, just average friendliness when I called for information.
Constance L.
purchased on 24/01/2025
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Answer from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
3
/5
★★★☆☆
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
Serge B.
purchased on 03/02/2025
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3
/5
★★★☆☆
Delivery not ensured to the chosen location but to the nearby Post Office.
Jean Francois D.
purchased on 02/02/2025
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2
/5
★★☆☆☆
The bowl of my blender cracked on the first use while making soup
Frederic P.
purchased on 20/01/2025
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, your bowl may have been defective... I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
3
/5
★★★☆☆
We can't find everything
Farida O.
purchased on 09/01/2025
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Answer from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
3
/5
★★★☆☆
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
Sophie T.
purchased on 06/01/2025
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3
/5
★★★☆☆
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
Julien G.
purchased on 13/12/2024
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Answer from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie
3
/5
★★★☆☆
Delivery went very well but spare part too expensive....
Nicole L.
purchased on 09/12/2024
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3
/5
★★★☆☆
The joint sent does not correspond to my blender while the base does.
Emmanuel D.
purchased on 09/12/2024
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