Reviews LAGRANGE

Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.

A bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)

Packaging opened upon receipt even if nothing is missing is not reassuring

Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...

Not the right part without an old waffle maker male connector and it needed female

The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.

This is not the correct reference that was sent to me!

I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!

Beautiful plancha but the stainless steel cooking surface has many small defects.

Top delivery but disappointed with some products

Very long delay compared to what is announced on the site

Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.

Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit

Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.

Quality products, but the options offered are not always suitable for the initial product. Too bad…

Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.

Very good products. I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well. I wanted to complete it with other sets of plates. A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.

When you take the warranty extension, the end date of the warranty is not indicated.

One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.

Part received as described. Delivery time rather long.

Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.

The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.

I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?

I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.

Very happy with my order, just average friendliness when I called for information.

I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...

Delivery not ensured to the chosen location but to the nearby Post Office.

The bowl of my blender cracked on the first use while making soup

We can't find everything

Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.

There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...

Delivery went very well but spare part too expensive....

The joint sent does not correspond to my blender while the base does.

I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.

Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.

Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired! I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, .... So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment. I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up

Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.

I couldn't order the color I wanted, it was marked available but impossible to validate the cart.

Matches. Good delivery tracking with the added bonus of a smile from the postwoman!

Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.