★★★★★
based on 5730 reviews published
Latest neutral customer reviews
Carton arrived damaged, the lemon flavor pot broken, I lost half of the pot.
Thank you for your message.
We are sincerely sorry to hear that your package arrived damaged and that the lemon flavor pot was broken. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
During the order, I was given the choice between two delivery points for my package, but it was stated in the Colissimo email that the pickup was against signature and that the delivery point I had chosen was supposedly temporarily unavailable, Colissimo was looking for a new delivery point. This took longer than expected (normally according to Colissimo between 3 and 5 days) all that to end up in a post office after 12 days against signature.
Thank you for your message.
We are sorry for this delivery experience and understand your dissatisfaction with these extended delays. This type of situation is not our intention and is unfortunately linked to the carrier, particularly La Poste, which manages the routing of packages, relay points, and delivery conditions.
We sincerely regret the inconvenience caused and thank you for your understanding.
Have a great day,
The Lagrange team.
Satisfied with the purchase but I find the delivery pathetic. at a certain price. the delivery without a signature forces you to pick up the package at a relay point. and if you order a pizza oven... how to say, it's quite large to carry on foot in the city center... I find it shameful on the part of such a brand. In this case, offer the mondial relay or shop by chronopost relay points because at least, we can choose a relay point where we can park the car
Thank you for your message and for your feedback on the product, we are delighted that your purchase satisfies you.
We are, however, sorry for the inconveniences encountered during delivery. This mode of distribution and the orientation towards a relay point or post office depend on the carrier and the delivery rules (such as delivery without a signature), and not directly from our brand... We do understand perfectly the constraint that this can represent, especially for bulky packages.
Your remark is very relevant regarding the choice of relay points and accessibility: we will forward it to our teams and our logistics provider to improve the delivery experience.
Thank you for your trust.
Have a great day,
The Lagrange team.
I find it petty that the pots are sold without lids.
Thank you for your message.
We understand your comment. Selling pots without lids is a choice on our part, as in many cases, our customers only repurchase a pot to replace a broken element, the lid often being kept in good condition. This helps to limit waste and offers a more economical and responsible solution.
However, we do take your feedback into account and will pass it on to our teams.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
The device meets my expectations. However, the cord is a bit short.
A broken yogurt pot in many pieces upon receipt of the package.
Thank you for your message.
We are sincerely sorry to learn that a yogurt pot arrived broken upon receipt of your package. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
The received material is perfect, however I did not receive my package at the relay point, colissimo delivered it to the post office, I could only pick it up at the opening of the post office, which was 3 days before I could retrieve it! Closed Saturday noon until Monday inclusive! Tuesday at 10 am I finally got it to make waffles!
Thank you for your message.
We are delighted that the received material brings you complete satisfaction. However, we understand your frustration regarding the delivery and pickup of the package. The management of relay points and instances depends on the carrier, particularly La Poste, and can unfortunately lead to this type of inconvenience.
Thank you for your understanding.
Have a great day,
The Lagrange team.
It's a pity that the stone doesn't have a groove to hold the dripping grease. A power of 1400 W would be preferable.
Very good except for your waffle maker box. If you want to keep the box to store the waffle maker, it is not practical
You shouldn't be in a hurry. I ordered directly from Lagrange to avoid Amazon. Results: 8 days to receive the product. Lagrange is not reactive at all (count 3 days to hand over to the carrier) and you add a usual failure of Colissimo and direct sales turn out to be catastrophic.
Thank you for your message.
We are sincerely sorry that your delivery experience did not meet your expectations. We understand your disappointment regarding the observed delays. The preparation of the order and the shipping can indeed vary depending on the periods and the constraints of the carrier, but this situation does not reflect the level of service we wish to offer.
Your feedback has been taken into account and will be forwarded to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Very good quality of products but the processing and shipping times are quite long.
We are however sorry that the processing and shipping times seemed too long to you. Your feedback is valuable and will be passed on to our teams to improve our responsiveness.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
The presentation of the product on the site is questionable; one might imagine that the lid is included. This is not the case. And it is not sold separately; in short, this purchase is unusable.
Hello, I still have not received my order.
One of the delivered products (refurbished blender) does not work.
Thank you for your message.
We are sincerely sorry to learn that the delivered product does not work. This malfunction does not reflect our quality commitments and the standards we uphold in each of our products. We invite you to contact our customer service so that we can find a solution quickly (exchange, repair, or assistance with setup depending on the situation).
Thank you for your trust.
Have a great day,
The Lagrange team.
LAGRANGE products are TOP and very high quality. However, the delivery was disastrous. They put my package in a relay point that I did not choose. I wasted a lot of time retrieving it and worse, I only had Saturday to pick it up or it would be returned to sender: threatening and unprofessional.
Thank you for your message and for your positive feedback on the quality of our products, we are very pleased.
We are sincerely sorry for this delivery experience. The management of relay points and collection times depends on the carrier and not directly on us, but we fully understand the inconvenience caused. This situation does not reflect the experience we wish to offer our customers.
Thank you for your trust.
Have a great day,
The Lagrange team.
I discovered afterwards that if instead of addressing Lagrange directly I had bought from an online sales site, I would have paid 20€ less per set of plates. Too bad for my concern about buying French directly...
Thank you for your feedback. We understand your comment regarding the price.
By buying directly from Lagrange, you support the French industry and our know-how, which helps maintain jobs and preserve the quality of manufacturing that has built our reputation for 70 years. Buying French is investing in sustainability, proximity, and local innovation, even if the price may sometimes be slightly higher than some online offers.
Thank you for your support.
Have a nice day,
The Lagrange team
The splash guard lid is missing. I sent you an email to report it. No response!
Thank you for your feedback. We take note of your comment regarding the splash guard lid and will forward it to our design office for study and future improvement.
Have a nice day,
The Lagrange team
The porthole of the indicator is missing, found in the delivery box.
Thank you for your feedback. We are sorry for this inconvenience.
It is possible that the package was mishandled during transport, which may have caused the porthole of the indicator to move. This does not reflect the care and expertise we put into the manufacturing of our devices. We remain at your disposal.
Have a nice day,
The Lagrange team
The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.
Thank you very much for your review. We are sorry to hear that your waffle maker has paint chips upon delivery. We understand that this can affect your experience and the sense of quality you expect from our products. This obviously does not reflect the experience we want to provide to our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly find a solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
Very disappointed, I have lemon and exotic fruits and it has no taste. Very very disappointed
Thank you for your feedback. We will forward your comment to our research department to improve our yogurt cultures.
We wish you a very nice day.
The Lagrange team
Package received 12 days after the order is a bit long... Very nice product, however, it's a pity that no spatula was provided with it, and it's unfortunate that the resistance does not heat very well on the side.
Good product. However, no communication regarding the tracking of the package, no information on its departure date. Package arrived very late due to Colissimo issues, no reaction when I reported the good delivery.
Thank you for your feedback and for your appreciation of the product.
We are sorry for the difficulties encountered during delivery. The holiday period is particularly busy for carriers, which can unfortunately lead to delays or malfunctions beyond our control.
Your comment regarding tracking and communication has been taken into account to improve our support. We sincerely regret this inconvenience.
We wish you a very nice day.
The Lagrange team
The plates do not fit on my waffle maker.
The waffle maker was well packaged, in a box with polystyrene blocks. However, there was nothing between the plates of the waffle maker or the 2 additional plates to protect them from rubbing against each other during transport. Thus, there are scratches on some of the 3 sets of plates ordered. Could you tell me if you can proceed with an exchange of the damaged plates? Thank you.
Thank you for your feedback. We are sorry for these scratches and invite you to contact our after-sales service so that we can arrange an exchange of the damaged plates.
We wish you a very nice day.
The Lagrange team
Hello, incomplete box, the plates for the croque monsieur are not included
Thank you for your message.
We are sincerely sorry that your package is incomplete. During periods of high order volume, especially during peak times of the year, preparation errors can exceptionally occur.
We invite you to contact our customer service so that the situation can be quickly corrected.
We wish you a very nice day.
The Lagrange team
I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.
Thank you for your feedback.
We understand your frustration regarding the delivery and are sorry for this inconvenience. The Black Friday and Christmas period generates a particularly high volume of parcels, which can sometimes lead to this type of situation despite our efforts to ensure that each delivery goes as smoothly as possible.
We hope, however, that you will fully appreciate your product once tested.
We wish you a very good day.
The Lagrange team.
Package received more than a week after the order, the content was compliant
Cheaper price seen elsewhere
The package arrived completely damaged as well as the oven box.. .
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
Being a Christmas gift, I will change my review once the holiday season is over.
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.
Too bad there is no protection, received with the stone broken.
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.
Too bad, my waffle maker arrived with a small defect!!!
The waffle maker is good but the traditional plates without coatings are catastrophic, even with a lot of oil the waffles stick to the plates and you really have to scrape to get them off, of course I made this choice wanting to avoid the PFAS from non-stick plates but I really regret this choice
I have already sent my comment.
Wrong item and very damaged box
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
The device does not heat much.