★★★★★
based on 5730 reviews published
Latest negative customer reviews
Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived
I have no opinion on the subject
Did not fit, too small
The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.
Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.
Order received quickly
4/5 good product I knew your brand, I already own a raclette machine
Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.
Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)
False advertising.
Product does not match our blender
No review
Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!
Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.
Just perfect.
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.