Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 814 published reviews

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Very good product, fast shipment with a little gift. I'll just take off one star for the rather high shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Good but a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2019
First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.
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