9.7/10
★★★★★
based on 679 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

He hasn't arrived

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Acheteur Vérifié
purchased on 27/07/2021
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Answer from L’Atelier du Vin
Sir, we're sorry for the inconvenience. We've launched an inquiry with Colissimo and are doing everything we can to find the lost parcel. We will get back to you shortly.
1 /5
★☆☆☆☆

Not at all satisfied, purchased a wine list poster. Delivered folded in 9 and not on a roll. Poster unusable, lamentable.

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Acheteur Vérifié
purchased on 15/05/2021
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1 /5
★☆☆☆☆

Not received the parcel

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Acheteur Vérifié
purchased on 24/01/2021
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1 /5
★☆☆☆☆

I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.

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Acheteur Vérifié
purchased on 29/10/2020
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Answer from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
1 /5
★☆☆☆☆

Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...

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Acheteur Vérifié
purchased on 11/04/2020
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1 /5
★☆☆☆☆

Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!

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Acheteur Vérifié
purchased on 08/12/2019
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