Customer reviews of Le caveau de santenay

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 204 published reviews
5 190 93% 4 12 6% 3 1 0% 2 0 0% 1 1 0%

Summary of reviews

Le caveau de santenay shows consistently strong product selection with a wide range of wines, including local Burgundy bottles, praised for their quality and variety. Delivery is repeatedly described as fast, reliable, and well-packaged, with several mentions of prompt shipping, careful handling, and satisfaction with arrival times. Customer service is highlighted for its friendliness, professional expertise, helpful explanations, attentive communication, and proactive problem-solving. Overall, customers emphasize a warm, knowledgeable team and dependable service that enhances the purchasing experience.

All reviews

A
Acheteur Vérifié
Rating: 5 out of 5
Speed of delivery
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Bonne dégustation. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Super efficient!
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Planning and speed of delivery
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Response from Le caveau de santenay
thank you for your feedback, enjoy the tasting. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Always good advice, fast delivery. Impec
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to seeing you again at the winery. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
A
Acheteur Vérifié
Rating: 5 out of 5
very responsive as usual
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to seeing you again. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
The bottles were well protected and the delivery very fast, the labels of the store stuck on the bottles are for me too much.
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Response from Le caveau de santenay
Thank you for your feedback. Bonne dégustation. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Very good quality products and on-time delivery
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Response from Le caveau de santenay
Thank you for your feedback. Bonne dégustation. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Hello Ugo, Thank you for your feedback and see you soon. Guillaume.
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thanks for your feedback Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback, enjoy the tasting. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Fast delivery
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Response from Le caveau de santenay
Thank you Stephen for your feedback and we look forward to seeing you again. Guillaume.
A
Acheteur Vérifié
Rating: 5 out of 5
Delivery time, delivery, perfect packaging
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Response from Le caveau de santenay
Thank you for your feedback. Bonne dégustation. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
advice as sound as ever, a true professional who is available, efficient and passionate about his work - a real pleasure to listen to and to drink :)
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to welcoming you to our cellar. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Always very good as usual, delivery within 48 hours of order.
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Response from Le caveau de santenay
Thank you for your feedback and enjoy. See you soon. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
Very Satisfied
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to welcoming you to our cellar. Guillaume
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Hello Sir, Thank you for your feedback.
A
Acheteur Vérifié
Rating: 5 out of 5
all good
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Response from Le caveau de santenay
Thank you for your feedback
A
Acheteur Vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Enjoy the tasting.
A
Acheteur Vérifié
Rating: 1 out of 5
Finding the right carrier
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Response from Le caveau de santenay
Hello Sir, First of all, thank you for taking the time to give us your opinion. As far as the carrier is concerned, UPS did indeed send you an e-mail with the tracking number indicating that your 2 bottles would be delivered on Tuesday 10 August, but obviously a setback meant that they were only able to deliver on Wednesday 11 August!!!! What's more, I called you on Tuesday to inform you and on Wednesday to make sure you'd received your parcel, but you didn't take any notice of that ... In short, your bottles were dispatched on Monday 9th and received by you on Wednesday 11th, i.e. 48 hours, which seems to have created such a level of dissatisfaction for you that you give me this one-star rating, what can I say...
D
Daniel S.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
Z
Zouheir C.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
H
Hugo G.
Rating: 5 out of 5
We used them twice for shipping wines to the Netherlands. Very good and reliable service. We will use them again!
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
F
Florent R.
Rating: 5 out of 5
Guillaume was great! A true connoisseur who works with superb winemakers. I highly recommend this winery!
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Response from Le caveau de santenay
Hello Florent and thank you for your feedback. We look forward to hearing from you. Guillaume.
M
Michael W.
Rating: 5 out of 5
Fast Delivery
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
E
Emma V.
Rating: 5 out of 5
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Response from Le caveau de santenay
Merci Emma. Guillaume.
T
Tessari I.
Rating: 5 out of 5
Professionality
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Response from Le caveau de santenay
Thank you Ivan. Guillaume.
A
Andres L.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
C
Christian S.
Rating: 5 out of 5
Professionalism
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Response from Le caveau de santenay
Thank you for your feedback. We look forward to hearing from you. Guillaume
N
Nicolas T.
Rating: 5 out of 5
Delivery made 48 hours after the order was placed, even though the order was placed on a Sunday. Perfect tracking of delivery by internet. Wine very well packaged and protected.
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Response from Le caveau de santenay
Thank you for your feedback, I'm glad you're satisfied with our work. Guillaume.
G
Gérard C.
Rating: 4 out of 5
An excellent white wine that we enjoy.
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Response from Le caveau de santenay
Thank you for your feedback and enjoy this superb wine. Guillaume.
C
Chloé E.
Rating: 5 out of 5
Very good, fast delivery: order placed on Monday, dispatched the same evening and delivered on Wednesday! Wines well packaged. Would recommend
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Response from Le caveau de santenay
Thank you for your feedback. I look forward to hearing from you. Guillaume.
F
Frédéric M.
Rating: 5 out of 5
Efficiency
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
U
Ugo V.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
M
Matt M.
Rating: 5 out of 5
Fast friendly service, whether in person or via the internet. Reliable and well-packed shipping. My favorite place to shop to the south of Beaune.
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Response from Le caveau de santenay
Thank you Matt for your feedback. See you soon. Guillaume.
L
Laurent C.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
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