Customer reviews of Lepetitrongeur.com

9,8 /10

Based on 810 published reviews

Summary of reviews

Customers highlight fast and reliable delivery, with orders arriving on or ahead of schedule and items well packaged. They praise attentive and efficient customer service, kindness and empathy from staff, and the care taken in handling orders. Product quality is repeatedly described as very good, with items matching descriptions and loved by small animals. The store is presented as a specialized, trustworthy source for small-animal products, offering careful preparation and a wide range loved by owners.

Reviews 1 and 2 stars

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Stéphane L.

Published on 24/06/2026 à 05h01 following a purchase from 06/06/2026

The payment by credit card did not work, a bank transfer had to be made.

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Severine C.

Published on 06/11/2025 à 12h10 following a purchase from 28/10/2025

Package delivered to another pickup point and not close to home.

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Nicolas Ou Christelle L.

Published on 26/10/2025 à 16h36 following a purchase from 11/10/2025

Order still not received

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Lou-Ann B.

Published on 15/09/2025 à 10h28 following a purchase from 06/09/2025

I found lots of insects in my rabbit's hay even before I opened it, there were some on the bag. I contacted customer service but nothing was done...

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Philippe M.

Published on 04/07/2025 à 18h37 following a purchase from 21/06/2025

package not received

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Pascal C.

Published on 25/06/2025 à 13h34 following a purchase from 18/06/2025

Too dry hay that is not green and too large

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Antoinette G.

Published on 18/06/2025 à 19h47 following a purchase from 12/06/2025

Broken package received, no response to my email

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Aurore C.

Published on 21/05/2025 à 20h11 following a purchase from 10/05/2025

The order arrived late and the photo of the chip I bought was misleading, we think the bag is a large bag while it is actually barely half.

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Sandrine L.

Published on 23/04/2025 à 17h23 following a purchase from 13/04/2025

I did not receive the correct item. I sent them 2 messages but I did not get a response in 8 days

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Pierre C.

Published on 23/03/2025 à 23h03 following a purchase from 14/03/2025

Problem with an unresolved product

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Cendrine M.

Published on 03/03/2025 à 17h28 following a purchase from 23/02/2025

Everything has fallen apart!

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Anne C.

Published on 17/02/2025 à 16h22 following a purchase from 07/02/2025

There was an error with the order, or maybe I made a mistake....

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Julien B.

Published on 23/12/2024 à 10h54 following a purchase from 15/12/2024

Order not received as expected, and unsatisfactory feedback from customer service

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Thierry H.

Published on 28/11/2024 à 17h18 following a purchase from 21/11/2024

The product conforms but the box in the parcel was totally exploded with granules in the cardboard and pieces of plastic in the food.

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Ludivine M.

Published on 06/08/2024 à 13h03 following a purchase from 30/07/2024

Delivery problem: I unfortunately picked up my parcel a month after the delivery date. Chronopost is a disaster: the relay point is unavailable, I call them to fix a new available point, the parcel will never arrive at this new point and goes back to the sender... I rescheduled a new delivery of this parcel, but the relay point was not the one indicated (same brand but not in the same place). Too bad, but I wouldn't recommend it again, as it was too time-consuming and I had to stock up urgently in the store in between.

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