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E
Rating: 1 out of 5
Order EPSZAAPJN brought 3 expired products. The store didn't even bother to respond to my email.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1 and 2 stars
Reset filtersS
Rating: 1 out of 5
I ordered 175 pieces of maple syrup candies, it also says so on the invoice and I only received 155. They indicate that I ordered a kilo but that is not true, you order them by piece (15/30/50/100/175). After my order, they changed the quantities on their website but I am still waiting for my 20 candies!
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L
Rating: 1 out of 5
1st order delivery error
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M
Rating: 1 out of 5
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
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H
Rating: 1 out of 5
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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S
Rating: 1 out of 5
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
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A
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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D
Rating: 1 out of 5
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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R
Rating: 1 out of 5
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
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C
Rating: 1 out of 5
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
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B
Rating: 1 out of 5
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
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P
Rating: 2 out of 5
The maple syrup boxes were all crushed while the carton was intact.
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P
Rating: 1 out of 5
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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D
Rating: 1 out of 5
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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M
Rating: 1 out of 5
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
L
Rating: 1 out of 5
Still as tasty as the one I tasted in Quebec
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R
Rating: 1 out of 5
I am still waiting for the rest of my order
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J
Rating: 1 out of 5
The delivery location that was 100m has been changed and moved to 2 km.
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E
Rating: 2 out of 5
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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E
Rating: 2 out of 5
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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M
Rating: 2 out of 5
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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W
Rating: 1 out of 5
I still haven't been delivered
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M
Rating: 1 out of 5
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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L
Rating: 1 out of 5
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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E
Rating: 1 out of 5
The product is not the same as the one bought at the store
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R
Rating: 1 out of 5
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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S
Rating: 2 out of 5
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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L
Rating: 2 out of 5
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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S
Rating: 2 out of 5
I am disappointed, the cans of maple syrup were dented despite good packaging.
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M
Rating: 1 out of 5
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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C
Rating: 1 out of 5
half of the order was missing
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C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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S
Rating: 1 out of 5
Error with the order
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J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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R
Rating: 2 out of 5
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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F
Rating: 1 out of 5
No package tracking ❌
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C
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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