Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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Nicolas H.
Rating: 2 out of 5
following a purchase from 30/11/2025
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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Raymond L.
Rating: 1 out of 5
following a purchase from 27/11/2025
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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Sébastien G.
Rating: 1 out of 5
following a purchase from 22/11/2025
Damaged package and insufficient communication on the subject.
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Norbert K.
Rating: 2 out of 5
following a purchase from 16/11/2025
Unfortunately, a part of the order is still missing.
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Catherine J.
Rating: 2 out of 5
following a purchase from 15/11/2025
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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Monique D.
Rating: 1 out of 5
following a purchase from 10/11/2025
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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VAIDIE V.
Rating: 1 out of 5
following a purchase from 06/11/2025
Missing products and non-compliant products
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NICOLE T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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Elodie G.
Rating: 1 out of 5
following a purchase from 28/10/2025
Expired products. I sent an email but still no response.
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Anne Sophie S.
Rating: 1 out of 5
following a purchase from 28/10/2025
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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Marzena J.
Rating: 2 out of 5
following a purchase from 26/10/2025
A product was missing from my order. I have already sent 2 messages and received no response.
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Simon C.
Rating: 1 out of 5
following a purchase from 14/10/2025
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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Tania S.
Rating: 1 out of 5
following a purchase from 22/10/2025
I never received the package and I have not been refunded
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Jean-Michel M.
Rating: 1 out of 5
following a purchase from 15/10/2025
I alerted by email that a product was missing, but no response or compensation received?
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LAURENCE G.
Rating: 2 out of 5
following a purchase from 07/10/2025
Package received with broken goods inside, I sent them a message and to this day no response
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Alice P.
Rating: 2 out of 5
following a purchase from 22/10/2025
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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Nadia R.
Rating: 2 out of 5
following a purchase from 19/10/2025
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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Isabelle G.
Rating: 1 out of 5
following a purchase from 12/10/2025
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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Pierrick A.
Rating: 1 out of 5
following a purchase from 13/10/2025
The cookies are not as good as we expected
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MARIE F.
Rating: 1 out of 5
following a purchase from 12/10/2025
Very good product
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Laure A.
Rating: 2 out of 5
following a purchase from 09/10/2025
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Aurelie M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I received expired products that were 6 months old, for a first order I am quite disappointed.
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Suzanne M.
Rating: 1 out of 5
following a purchase from 19/09/2025
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Yann G.
Rating: 2 out of 5
following a purchase from 19/09/2025
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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Clive R.
Rating: 2 out of 5
following a purchase from 14/09/2025
not warned that my package had arrived
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Nathalie H.
Rating: 1 out of 5
following a purchase from 12/09/2025
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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Danielle B.
Rating: 1 out of 5
following a purchase from 05/09/2025
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Gilles A.
Rating: 1 out of 5
following a purchase from 19/08/2025
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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ALFREDO S.
Rating: 1 out of 5
following a purchase from 10/08/2025
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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Denise R.
Rating: 1 out of 5
following a purchase from 06/08/2025
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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NEREA G.
Rating: 1 out of 5
following a purchase from 13/08/2025
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Yanis V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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Sandrine C.
Rating: 1 out of 5
following a purchase from 11/08/2025
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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Magali T.
Rating: 2 out of 5
following a purchase from 20/07/2025
Order not received to date...
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Magali L.
Rating: 1 out of 5
following a purchase from 19/07/2025
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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janessa E.
Rating: 1 out of 5
following a purchase from 16/07/2025
The cookies order they were all melted
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Pérusse C.
Rating: 1 out of 5
following a purchase from 04/07/2025
The products I received are expired! It's a shame given the price!
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Maria Teresa D.
Rating: 2 out of 5
following a purchase from 07/07/2025
I had contacted you to tell you that a bottle of maple syrup was broken. And I never received a response.
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Yves F.
Rating: 2 out of 5
following a purchase from 03/07/2025
I ordered 3 bottles but only received 2 and paid for 3.
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