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F
Rating: 1 out of 5
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I still haven't received my order!!
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F
Rating: 1 out of 5
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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M
Rating: 1 out of 5
No delivery received
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J
Rating: 2 out of 5
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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A
Rating: 2 out of 5
The products are excellent but the delivery is deplorable
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M
Rating: 2 out of 5
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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M
Rating: 2 out of 5
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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A
Rating: 2 out of 5
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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M
Rating: 2 out of 5
Order received quickly as per specifications
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C
Rating: 1 out of 5
I have never received my order, already more than 10 days late and no news......
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J
Rating: 1 out of 5
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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D
Rating: 2 out of 5
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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L
Rating: 1 out of 5
Fast delivery, good special products
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A
Rating: 2 out of 5
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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P
Rating: 2 out of 5
Package not delivered on two occasions Dented bottles
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R
Rating: 2 out of 5
Wrong quantity received no follow uo
I
Rating: 1 out of 5
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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P
Rating: 2 out of 5
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
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C
Rating: 1 out of 5
acceptable products, horrible customer service. They do not respond
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M
Rating: 1 out of 5
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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D
Rating: 1 out of 5
not received yet
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A
Rating: 1 out of 5
Product expired a month later, very bad customer service experience, I will not buy there again
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C
Rating: 1 out of 5
I did not receive the right cakes, and I did not get a response to my question about this issue.
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S
Rating: 2 out of 5
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
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R
Rating: 1 out of 5
I HAVE NOT RECEIVED MY PACKAGE
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A
Rating: 2 out of 5
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
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A
Rating: 1 out of 5
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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M
Rating: 1 out of 5
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
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D
Rating: 2 out of 5
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
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O
Rating: 2 out of 5
on my last order, I am missing an item, no news for the moment
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S
Rating: 2 out of 5
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
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V
Rating: 1 out of 5
I did not receive my order. Very disappointed.
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G
Rating: 1 out of 5
I did not receive my order and the requested products.
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D
Rating: 2 out of 5
Both cans of maple syrup were dented
M
Rating: 1 out of 5
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
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M
Rating: 1 out of 5
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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C
Rating: 1 out of 5
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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C
Rating: 1 out of 5
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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M
Rating: 1 out of 5
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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