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C
Rating: 1 out of 5
I never received my order, and I haven't heard back from customer service in over a week.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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S
Rating: 1 out of 5
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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H
Rating: 2 out of 5
Free delivery charge of €2.50 for every €100 spent.
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M
Rating: 1 out of 5
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
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L
Rating: 1 out of 5
I only received part of my order; I sent a complaint and still no reply.
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J
Rating: 1 out of 5
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
B
Rating: 1 out of 5
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
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S
Rating: 1 out of 5
Package not received
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A
Rating: 1 out of 5
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
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E
Rating: 2 out of 5
Gift box received completely broken, a pity as it was for a Christmas present.
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G
Rating: 1 out of 5
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
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N
Rating: 1 out of 5
My orders never arrived
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N
Rating: 1 out of 5
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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L
Rating: 1 out of 5
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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C
Rating: 1 out of 5
My order was not complete! !!!!!
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A
Rating: 1 out of 5
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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B
Rating: 1 out of 5
I have not been delivered
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J
Rating: 2 out of 5
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
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M
Rating: 2 out of 5
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
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N
Rating: 2 out of 5
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
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S
Rating: 2 out of 5
The order was not complete
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J
Rating: 1 out of 5
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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B
Rating: 1 out of 5
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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M
Rating: 2 out of 5
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
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P
Rating: 1 out of 5
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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M
Rating: 2 out of 5
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
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P
Rating: 2 out of 5
bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
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C
Rating: 2 out of 5
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
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T
Rating: 1 out of 5
My gift box arrived in pieces and was ripped appart in places.
E
Rating: 2 out of 5
I was not notified of the arrival of my parcel at the relay point.
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C
Rating: 1 out of 5
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
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A
Rating: 2 out of 5
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
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A
Rating: 2 out of 5
Courier UPS Lost My package.
M
Rating: 1 out of 5
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
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U
Rating: 1 out of 5
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
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C
Rating: 2 out of 5
I sent a message and a sms and got zero response.too bad.
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L
Rating: 1 out of 5
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
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M
Rating: 2 out of 5
Order received but gift box not included. Message sent to customer service and no reply!
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N
Rating: 2 out of 5
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
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