Customer reviews of Les Trésors d’Érable

The box arrived ripped at the lid joint and therefore unusable.

I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied

The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.

Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.

I received my gift

The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.

I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter

Very bad information and no call back from the company

Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!

Shipped in instalments without notice.... faulty packaging

We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.

Goods arrived broken. Delivery refused. No response to my email.

Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.

Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.

Chair logo mounted upside down, more than late response waiting for a new logo I should paste.

I can't pick up my order at the relay point even though I have the paid invoice.

Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.

big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.

Instead of a package with 10x Poutine Mélange, I`ve got only 1 piece. I wrote to you immedeately, but got no response.

●When I ordered the maple syrup and maple syrup cream cookies, what I really liked was the shape of the cakes. There are pages and pages of "blabla" and it's right at the end, I didn't realize it when ordering, that in the composition it says it's made with palm oil! So I will NEVER recommend it and I think you should have put the composition of this cookie at the beginning of your "blabla" . ●I was quickly delivered for the cookies, the Poutine sauce and and the buffalo pate . ● For the Poutine cheese I thought it would never arrive! On Saturday morning from 8am to 1pm I waited for nothing, on Monday morning 8am-1pm nothing, and on Tuesday morning between 9.45am and 10.45am I was FINALLY delivered by Chronofresh , by a charming young man . I hope you will complain to Chronofresh. I find that unacceptable, I had no phone call, no apology! Now that I know it's fresh cheddar , hard to find in France , I'll take grated cheddar , maybe it'll do the same , I'll see . ● I haven't tried the sauce and cheese yet, apparently it's very good. As I've asked for a lot I'm not going to recommend it just yet. ● the note is because of the palm oil and the deplorable delivery of frozen foods, but even with Chronopost I sometimes had problems.

A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.

The order was only delivered on 30.10.24 after many difficulties.

I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.

I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.

Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set

The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.

Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process

Not all items in the package.

Article does not correspond at all to the photo Really very disappointed. Broken base.

J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service

Dented maple syrup cans. Not very happy. No response from seller.

Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.

Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421

I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...

Very satisfied

I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.

Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.

This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.

Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.

An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.