Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
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David S.
Rating: 2 out of 5
following a purchase from 24/11/2023
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
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Aurélien Z.
Rating: 1 out of 5
following a purchase from 16/09/2023
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
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christine B.
Rating: 2 out of 5
following a purchase from 25/11/2023
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
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Jacques-Aurelien S.
Rating: 2 out of 5
following a purchase from 25/11/2023
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
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Sophie P.
Rating: 1 out of 5
following a purchase from 22/11/2023
the requested home delivery was made to a relay point even though I had paid a supplement for home delivery
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Frédérique K.
Rating: 2 out of 5
following a purchase from 13/11/2023
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
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Karin G.
Rating: 1 out of 5
following a purchase from 27/10/2023
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
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Evelyne B.
Rating: 1 out of 5
following a purchase from 09/11/2023
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
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Philippe S.
Rating: 1 out of 5
following a purchase from 13/11/2023
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
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Halat L.
Rating: 1 out of 5
following a purchase from 07/11/2023
I have sent a request to return my order and am being ignored by Customer Service.
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Aysim S.
Rating: 1 out of 5
following a purchase from 01/11/2023
2 cans of maple syrup had dents.
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Benoit N.
Rating: 1 out of 5
following a purchase from 29/10/2023
Incomplete parcel
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jean-phlilippe G.
Rating: 2 out of 5
following a purchase from 23/10/2023
I am disappointed with the products I bought and the delivery time was very long.
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Chrystelle C.
Rating: 2 out of 5
following a purchase from 26/10/2023
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
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Frédérique M.
Rating: 1 out of 5
following a purchase from 29/10/2023
The expiry date is too close. Less than a year.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 16/10/2023
I've bought 4 natural barometers but none of them work.
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Jean-Marie C.
Rating: 1 out of 5
following a purchase from 23/10/2023
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
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Beatrice M.
Rating: 2 out of 5
following a purchase from 23/10/2023
I have not received the correct items and still have no reply to my complaint.
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Alain C.
Rating: 2 out of 5
following a purchase from 21/10/2023
I am satisfied with the delivery time but I received a product that is not what I ordered.
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Donald S.
Rating: 1 out of 5
following a purchase from 19/10/2023
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
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Guido V.
Rating: 1 out of 5
following a purchase from 14/10/2023
I never received the order. Also no notification from the parcel service
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Melodie R.
Rating: 2 out of 5
following a purchase from 09/10/2023
Parcel arrived with two broken items ....
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Audrey S.
Rating: 1 out of 5
following a purchase from 04/10/2023
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
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Francoise T.
Rating: 2 out of 5
following a purchase from 02/10/2023
An expired product, reported immediately but no response from the after-sales service.
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Nadine C.
Rating: 1 out of 5
following a purchase from 28/09/2023
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
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Charles M.
Rating: 1 out of 5
following a purchase from 01/10/2023
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
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Response from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
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Gil L.
Rating: 2 out of 5
following a purchase from 19/09/2023
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
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Response from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
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BRUNO M.
Rating: 1 out of 5
following a purchase from 13/09/2023
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
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Response from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
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Nancy K.
Rating: 1 out of 5
following a purchase from 20/08/2023
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
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stoecklin rapp N.
Rating: 2 out of 5
following a purchase from 16/08/2023
Before we received a little discovery gift it was nice. The no 😭😭😭😂
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georges P.
Rating: 2 out of 5
following a purchase from 13/08/2023
No respect for the delivery location, forced to take the car
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jerome L.
Rating: 1 out of 5
following a purchase from 11/07/2023
I still haven't received my parcel
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Response from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
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Patricia V.
Rating: 2 out of 5
following a purchase from 07/08/2023
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
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jean-pierre C.
Rating: 2 out of 5
following a purchase from 01/08/2023
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
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Gérard G.
Rating: 2 out of 5
following a purchase from 30/07/2023
My parcel was hijacked and I was not informed of the cause.
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Francis R.
Rating: 2 out of 5
following a purchase from 29/06/2023
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
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JEAN A.
Rating: 2 out of 5
following a purchase from 28/06/2023
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
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Alexandrine F.
Rating: 1 out of 5
following a purchase from 26/06/2023
Order not complete! Never got a reply to my complaint!
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Michelle É.
Rating: 2 out of 5
following a purchase from 08/05/2023
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
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