Customer reviews of Les Trésors d’Érable

9,5 /10

Based on 7 721 published reviews

5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1 and 2 stars

Reset filters

Gérard M.

Published on 05/07/2023 à 12h25 following a purchase from 14/04/2023

Maple Trees are unable to ensure proper delivery by their chosen carriers.

Translated reviews

Didier R.

Published on 25/05/2023 à 17h25 following a purchase from 11/05/2023

The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...

Translated reviews

Response from Les Trésors d’Érable Published on 13/06/2023

Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen

Michele V.

Published on 20/05/2023 à 20h30 following a purchase from 07/05/2023

One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed

Translated reviews

Mattia V.

Published on 11/05/2023 à 18h37 following a purchase from 26/03/2023

They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money

Translated reviews

Response from Les Trésors d’Érable Published on 30/07/2023

Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t

Patric B.

Published on 05/05/2023 à 07h58 following a purchase from 23/04/2023

Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.

Translated reviews

Jonathan B.

Published on 16/04/2023 à 14h26 following a purchase from 05/04/2023

Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.

Translated reviews

Response from Les Trésors d’Érable Published on 11/05/2023

Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit

Jocelyne A.

Published on 15/04/2023 à 13h08 following a purchase from 04/04/2023

I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery

Translated reviews

Laurent D.

Published on 10/04/2023 à 08h44 following a purchase from 29/03/2023

I did not receive my package

Translated reviews

Response from Les Trésors d’Érable Published on 27/04/2023

Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme

Francis R.

Published on 24/03/2023 à 15h00 following a purchase from 11/03/2023

Very good cookie but the price of delivery is too high.

Translated reviews

Catherine P.

Published on 19/03/2023 à 11h09 following a purchase from 08/03/2023

I refused my stale order upon arrival

Translated reviews

C. B.

Published on 18/03/2023 à 10h55 following a purchase from 05/03/2023

I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.

Translated reviews

Nadine M.

Published on 26/01/2023 à 19h55 following a purchase from 15/01/2023

A box of cookies completely broken, box also damaged, in a nickel package. I have 3 other boxes ordered with ok box. As it's for gifts, I didn't check. I hope no bad surprises. I will refrain from rating

Translated reviews

LYDIE B.

Published on 20/01/2023 à 10h15 following a purchase from 08/01/2023

I have been a customer of Maple Treasures for several years, the maple syrup is always of very good quality and exceptional but the maple leaf cookies have dropped dramatically in quality and when we opened the boxes we noticed the manufacturing date June 2019, we are in 2023!

Translated reviews

Response from Les Trésors d’Érable Published on 12/02/2023

2019 ? Unsere Website existierte zu diesem Zeitpunkt noch nicht! Dies ist nicht möglich. Wir haben 2020 eröffnet. Die Kuchen kommen von unserem Lieferanten in Kanada, der im September 2022 in Frankreich empfangen wurde.

Vincent C.

Published on 08/01/2023 à 18h03 following a purchase from 29/12/2022

I order on this site for a specific brand of maple syrup. Not available individually... So I order the batch of 5 which is available. And the opening of the package I have a copy of the syrup that I ordered and 4 of another brand. Commercial manipulation, hello.

Translated reviews

ORELIE S.

Published on 02/01/2023 à 21h02 following a purchase from 20/12/2022

Big problem with the deliveryman GLS. My parcel went back to the supplier without me being informed (the supplier was not informed either!!) Great reactivity from Maple Treasures. The delivery was catastrophic, my package was not delivered to the delivery point I had chosen...I did not get my order in time for Christmas. I am very disappointed with the delivery company. If the delivery person is the same for a next order, I will think twice before ordering.

Translated reviews

nicolas C.

Published on 25/12/2022 à 09h22 following a purchase from 12/12/2022

Excellent product. 2 delivery problems on the same order. No response from customer service. Too bad....

Translated reviews

Ronja H.

Published on 18/12/2022 à 19h07 following a purchase from 06/12/2022

The products are as described, but they were not wrapped and the gift box was too small. Thus, I would not order there again.

Translated reviews

Patrick N.

Published on 02/12/2022 à 11h46 following a purchase from 19/11/2022

Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.

Translated reviews

Response from Les Trésors d’Érable Published on 03/12/2022

Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen

Sylvie P.

Published on 30/10/2022 à 17h58 following a purchase from 19/10/2022

I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me

Translated reviews

Response from Les Trésors d’Érable Published on 01/11/2022

Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.

vincenzo M.

Published on 20/10/2022 à 20h36 following a purchase from 09/10/2022

As per the emails sent and the dispute opened with psypal, I was charged shipping costs despite having spent more than 44.00 euros. I don't think I will buy anything else from you. Regards

Translated reviews

Response from Les Trésors d’Érable Published on 21/11/2022

bonjour, les frais de port sont offerts en Italie à partir de 99€ et non 44€, c'est indiqué sur le site, cordialement

Céline B.

Published on 06/10/2022 à 17h10 following a purchase from 25/09/2022

The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.

Translated reviews

laure D.

Published on 29/07/2022 à 17h01 following a purchase from 18/07/2022

Good products except for the caramels, which have taken a "hit" and are inedible

Translated reviews

Stefanie K.

Published on 21/05/2022 à 10h01 following a purchase from 10/05/2022

Delivery fast. However, one product was missing and of the cookies were 2 of 5 packages damaged us open. Have directly written an email to date no response can not recommend the store

Translated reviews

Christine V.

Published on 01/05/2022 à 22h01 following a purchase from 02/04/2022

The boxes arrived dented, I reported it, they called me and said they were going to send them back and I didn't receive anything, I am very disappointed.

Translated reviews

Bernard G.

Published on 06/02/2022 à 23h25 following a purchase from 26/01/2022

Not precise enough in the description of the items.

Translated reviews

Nadine F.

Published on 03/01/2022 à 18h08 following a purchase from 19/12/2021

The discounts I had when I made my choices were not applied. When I received my items I noticed that the use-by date of my tea was 3 months, in a supermarket I would not have bought it. No worries with the second product purchased.

Translated reviews

Laurent S.

Published on 11/12/2021 à 18h36 following a purchase from 01/12/2021

product arrived broken. Reported 2 times without response.

Translated reviews

Response from Les Trésors d’Érable Published on 21/12/2021

Guten Abend,
Ihr Ersatzprodukt wurde am 16. Dezember an Sie zurückgeschickt und in Empfang genommen.
Schönen Abend

Josiane L.

Published on 10/11/2021 à 17h33 following a purchase from 15/10/2021

I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!

Translated reviews

Response from Les Trésors d’Érable Published on 11/11/2021

Guten Tag, Madame,
Ihre Bestellung wurde am 19. Oktober an der Relaisstelle zugestellt, am 21. Oktober haben Sie die Rücksendung an den Absender beantragt, und am 25. Oktober um 17:53 Uhr und 26 Sekunden erfolgte die Rückerstattung.
Mit freundlichen Grüßen

grégory G.

Published on 07/09/2021 à 17h58 following a purchase from 24/08/2021

Hello, My order arrived several days after the date I was supposed to, knowing that it was for a gift. This one has not been delivered. However I had taken an option especially for that. I am therefore particularly disappointed by the delivery time not respected despite higher costs.

Translated reviews

Monique C.

Published on 30/04/2021 à 13h03 following a purchase from 03/04/2021

Unsatisfactory order for the maple cream cakes which are not fresh (soft wafer) and not crispy like the ones I usually buy at the Christmas market.

Translated reviews

Armelle L.

Published on 30/04/2021 à 08h11 following a purchase from 18/03/2021

Sale delivered on time. The product delivered was not the product I ordered. The taste of the maple syrup is not as good as the one I ordered and that I know well

Translated reviews