Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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Tony P.
Rating: 3 out of 5
following a purchase from 27/04/2026
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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Theo H.
Rating: 3 out of 5
following a purchase from 15/04/2026
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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stephane B.
Rating: 3 out of 5
following a purchase from 14/04/2026
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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Joanne R.
Rating: 3 out of 5
following a purchase from 12/04/2026
Comment incomplete and no one warns when we will have the rest of the order
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Eric N.
Rating: 1 out of 5
following a purchase from 26/03/2026
Order EPSZAAPJN brought 3 expired products. The store didn't even bother to respond to my email.
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Suzanne N.
Rating: 1 out of 5
following a purchase from 07/04/2026
I ordered 175 pieces of maple syrup candies, it also says so on the invoice and I only received 155. They indicate that I ordered a kilo but that is not true, you order them by piece (15/30/50/100/175). After my order, they changed the quantities on their website but I am still waiting for my 20 candies!
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Gaelle T.
Rating: 3 out of 5
following a purchase from 08/03/2026
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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Cartier C.
Rating: 3 out of 5
following a purchase from 24/03/2026
Small preparation problem, quantity too small for maple syrup
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Virginie S.
Rating: 3 out of 5
following a purchase from 22/03/2026
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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Louis L.
Rating: 1 out of 5
following a purchase from 11/03/2026
1st order delivery error
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marie R.
Rating: 1 out of 5
following a purchase from 03/03/2026
I recently ordered 4 boxes of tea thinking there were 24 bags in each but there were only 12. Clearly disappointed, much more expensive..
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Hasna S.
Rating: 1 out of 5
following a purchase from 25/02/2026
I had ordered a bottle of maple syrup and it arrived broken, the package was damaged the pickup point had reported it.
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Sophie J.
Rating: 1 out of 5
following a purchase from 16/01/2026
I placed my order on 01/16/2025 for 70€. It is March 4th and I still haven't received anything... I am following up but I have no response. Too bad, this is not the first time I have ordered....
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Vincent T.
Rating: 3 out of 5
following a purchase from 30/11/2025
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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Diane V.
Rating: 1 out of 5
following a purchase from 26/01/2026
I was not delivered the ordered products but something else, because supposedly out of stock, but online and available at the time of my order. Fortunately, products were returned and refund processed.
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Ram H.
Rating: 1 out of 5
following a purchase from 21/01/2026
Charges delivery fees and does not meet deadlines. Not even a commercial gesture or a refund of delivery fees. This company would benefit from being more customer-friendly.
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Christian S.
Rating: 1 out of 5
following a purchase from 20/01/2026
Customer service is not responding to my messages. My money is gone, and it looks like I will never receive my package. I will definitely not be ordering from here again.
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BERNARD B.
Rating: 1 out of 5
following a purchase from 16/01/2026
An order No. 46431 placed on January 16 still has not arrived at its destination. In a letter dated 01/19, you inform me that the order with reference DUXSZMHUV is on its way. The very dark syrup can (1 L) was announced to be in stock at the time of my order, but following my complaint on 01/21, you replied that there is a delay at the port of Le Havre... If you are unable to fulfill my order, I will ask you to refund me so that I can turn to another provider capable of satisfying me. Thank you
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Patrick M.
Rating: 1 out of 5
following a purchase from 19/01/2026
Upon receiving my order, one box was completely dented. I sent two emails, with photos for a response. To this day, still nothing. Zero for after-sales service.
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Denis V.
Rating: 1 out of 5
following a purchase from 17/01/2026
Package impossible to trace: "in preparation at the sender's". All my attempts to contact the shop have been in vain: no email response, no voicemail response. It seems I am not the only one in this situation. In short, I paid in full, but I received nothing. Very disappointing.
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Martin V.
Rating: 1 out of 5
following a purchase from 18/01/2026
I have not received my order, nor any answer to my 4 emails I sent asking for information about where it is. Cant do less then 1 star.
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Laurence D.
Rating: 1 out of 5
following a purchase from 02/01/2026
Still as tasty as the one I tasted in Quebec
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RENE G.
Rating: 1 out of 5
following a purchase from 17/12/2025
I am still waiting for the rest of my order
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Jean-Hubert D.
Rating: 1 out of 5
following a purchase from 05/01/2026
The delivery location that was 100m has been changed and moved to 2 km.
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Wahiba D.
Rating: 1 out of 5
following a purchase from 26/12/2025
I still haven't been delivered
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Marion P.
Rating: 1 out of 5
following a purchase from 27/12/2025
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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Lucile D.
Rating: 1 out of 5
following a purchase from 20/12/2025
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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Fabienne Y.
Rating: 3 out of 5
following a purchase from 16/12/2025
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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Epimaco F.
Rating: 1 out of 5
following a purchase from 16/12/2025
The product is not the same as the one bought at the store
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Daniel M.
Rating: 3 out of 5
following a purchase from 15/12/2025
Did not receive my entire order. Difficulty getting quick responses from customer service...
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Reine F.
Rating: 1 out of 5
following a purchase from 14/12/2025
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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etienne D.
Rating: 3 out of 5
following a purchase from 08/12/2025
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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Marine S.
Rating: 1 out of 5
following a purchase from 06/12/2025
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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Carole T.
Rating: 1 out of 5
following a purchase from 07/12/2025
half of the order was missing
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Catherine L.
Rating: 1 out of 5
following a purchase from 05/12/2025
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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Sébastien E.
Rating: 1 out of 5
following a purchase from 05/12/2025
Error with the order
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Julie D.
Rating: 1 out of 5
following a purchase from 05/12/2025
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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Fabienne D.
Rating: 1 out of 5
following a purchase from 03/12/2025
No package tracking ❌
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Alexia S.
Rating: 1 out of 5
following a purchase from 02/12/2025
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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