Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money
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Response from Les Trésors d’Érable
Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
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Mélissa S.
Rating: 3 out of 5
following a purchase from 15/04/2023
I ordered a box set but did not receive the glasses
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Arnaud M.
Rating: 3 out of 5
following a purchase from 12/04/2023
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
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Marie-Claudine B.
Rating: 3 out of 5
following a purchase from 10/04/2023
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
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Jonathan B.
Rating: 1 out of 5
following a purchase from 05/04/2023
Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.
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Response from Les Trésors d’Érable
Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit
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Jocelyne A.
Rating: 1 out of 5
following a purchase from 04/04/2023
I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery
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Laurent D.
Rating: 1 out of 5
following a purchase from 29/03/2023
I did not receive my package
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Response from Les Trésors d’Érable
Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme
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Chantal D.
Rating: 3 out of 5
following a purchase from 18/03/2023
Perfect
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Catherine P.
Rating: 1 out of 5
following a purchase from 08/03/2023
I refused my stale order upon arrival
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C. B.
Rating: 1 out of 5
following a purchase from 05/03/2023
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
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Laurence M.
Rating: 3 out of 5
following a purchase from 03/03/2023
One of the 2 boxes containing the bottles of whisky was damaged. It's a pity when you know that these are boxes that we want to offer and that the boxes are invoiced.
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Anaïs O.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered a nice box of Sortilège cream whiskey. Visually I was supposed to receive a beautiful black bottle with a maple leaf on it. At the reception I discover a banal bottle all black without leaf, box exploded fortunately the glasses were packed separately. This box was a gift to offer, I was really disappointed, I will not recommend.
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Jean-Pierre V.
Rating: 3 out of 5
following a purchase from 31/01/2023
There was a problem of delivery from 24 to 48h, we passed to 7 days. Your products are excellent, remains the gin to taste but delivery 24 to 48h we passed to 7 days. Scalded cat fears cold water
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Fabienne B.
Rating: 3 out of 5
following a purchase from 30/01/2023
I am missing two packages of chocolate cookies not received make the package and already reported Thank you for seeing and answering me because I paid in full
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Sophie K.
Rating: 3 out of 5
following a purchase from 23/01/2023
Beautiful products that unfortunately are not readily available if you do not live in or near a major city.
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Nadine M.
Rating: 1 out of 5
following a purchase from 15/01/2023
A box of cookies completely broken, box also damaged, in a nickel package. I have 3 other boxes ordered with ok box. As it's for gifts, I didn't check. I hope no bad surprises. I will refrain from rating
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Lydie B.
Rating: 1 out of 5
following a purchase from 08/01/2023
I have been a customer of Maple Treasures for several years, the maple syrup is always of very good quality and exceptional but the maple leaf cookies have dropped dramatically in quality and when we opened the boxes we noticed the manufacturing date June 2019, we are in 2023!
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Response from Les Trésors d’Érable
2019 ? Unsere Website existierte zu diesem Zeitpunkt noch nicht! Dies ist nicht möglich. Wir haben 2020 eröffnet. Die Kuchen kommen von unserem Lieferanten in Kanada, der im September 2022 in Frankreich empfangen wurde.
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Jean-Pierre C.
Rating: 3 out of 5
following a purchase from 08/01/2023
Since a few months, the mention GOLDEN TASTE is no longer engraved on the box but replaced by a sticky label. Inside the syrup is BORNE with a pronounced taste that I like much less. I have the feeling to have been deceived. It is unpleasant.
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Aurore B.
Rating: 3 out of 5
following a purchase from 05/01/2023
Hello. I am quite happy with my order but I am still one to have received a batch of cookies with an expiration date so short. That is to say almost 1 month before eating the cookies. While I brought back 3 weeks ago from Canada, the same brand and they have an expiration date of several months.
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Valérie C.
Rating: 3 out of 5
following a purchase from 15/12/2022
Always good products offered. A fast delivery. Just to note that it is a pity that the visual does not always correspond to the description, because it misleads the customer. (In other for the "blueberry paste"). It would be wise to pay attention to this to avoid any misunderstanding. E-mails remained unanswered, but the problem was solved by phone; i.e. waiting for reimbursement and reception of a new box .... for the 5 stars.
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Nicolas C.
Rating: 1 out of 5
following a purchase from 12/12/2022
Excellent product. 2 delivery problems on the same order. No response from customer service. Too bad....
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Véronique J.
Rating: 3 out of 5
following a purchase from 10/12/2022
Problem with the delivery. The deliveryman did not find the relay package indicated in the order, so he was late and was delivered in another relay.
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Frederique C.
Rating: 3 out of 5
following a purchase from 10/12/2022
Very fast shipping. Quality product. But do not know the allergens in the products. Too bad. The family will enjoy it.
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Rémi H.
Rating: 3 out of 5
following a purchase from 02/12/2022
Very good, very fast. But one of the ingredients ordered and paid for, was not in the package delivered. I've sent you an email and I still haven't had an answer... Thanks in advance
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Francois T.
Rating: 3 out of 5
following a purchase from 01/12/2022
package arrived partially opened, gift box damaged inside the package.bottles of beer (well protected) and gin have resisted
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Frida R.
Rating: 3 out of 5
following a purchase from 27/11/2022
The carrier is lamentable.
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Roland B.
Rating: 3 out of 5
following a purchase from 25/11/2022
I have not received the entire order (two boxes are missing) and no notice from you for the balance...
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Response from Les Trésors d’Érable
Guten Morgen,
Sie müssen sich per E-Mail oder Telefon an den Kundendienst wenden. Mit freundlichen Grüßen
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Jean-Pascall N.
Rating: 3 out of 5
following a purchase from 20/11/2022
I ordered a pack of 5 cans of amber and 5 cans of gold when I received 9 amber and 1 gold. Not to mention that 80% of the cans are well dented while well packaged. In short they have refourgués me what they do not expose in sale to the public. Very disappointed
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Patrick N.
Rating: 1 out of 5
following a purchase from 19/11/2022
Disappointed with the whisky sortilège box. It's obviously not the seller's fault, but you could warn that the box is not presentable, you know that since you pack the glasses separately from the box.
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Response from Les Trésors d’Érable
Guten Abend, die Gläser sind nicht in der Schachtel montiert, da sie beim Transport zerbrechen können. Mit freundlichen Grüßen
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Thierry O.
Rating: 3 out of 5
following a purchase from 20/11/2022
No problem on the product, but delivery via GLS catastrophic, not in the center indicates, requiring several intervention to recover the package
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Lionel B.
Rating: 3 out of 5
following a purchase from 20/11/2022
A part of the delivery arrived normally. On the other hand the carrier for the frozen products did not respect the delivery instructions and did not warn us.
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Louise F.
Rating: 3 out of 5
following a purchase from 14/11/2022
The maple sugar I ordered was ok, but the Sortilège "maple cream" (poor little sister to the "Coureur des bois" version) was not great at all. It was more like cream of bad whiskey washed down with water, flavored with a maple syrup *flavor* and not the real thing.
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Detlef R.
Rating: 3 out of 5
following a purchase from 15/11/2022
The 5 metal containers for the maple syrup are all pressed in. 3 of 5 cookie wrappers are also pressed in. They were supposed to be gifts!
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Samantha D.
Rating: 3 out of 5
following a purchase from 13/11/2022
arrived in due form but the box offered is unfortunately very damaged
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Lionel D.
Rating: 3 out of 5
following a purchase from 06/11/2022
Offering an empty gift box and letting the order think it's a box of cakes is borderline, when will the next order be ????
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Prunes L.
Rating: 3 out of 5
following a purchase from 25/10/2022
The top is whiskey
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Nadine M.
Rating: 3 out of 5
following a purchase from 24/10/2022
high prices
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Sylvie P.
Rating: 1 out of 5
following a purchase from 19/10/2022
I had ordered 3 boxes of maple cookies however there is only one box in my package!!! I guess the order picker forgot the other 2... too bad for me
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Response from Les Trésors d’Érable
Hallo, wenn es ein Problem mit Ihrer Bestellung gibt, sollten Sie uns kontaktieren, um die Situation zu bereinigen.
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Guy M.
Rating: 3 out of 5
following a purchase from 15/10/2022
quality product, easy to order, but the delivery is not great, 2 times damaged package
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Céline B.
Rating: 1 out of 5
following a purchase from 25/09/2022
The product is delicious but unfortunately 3 jars out of 5 are exploded, I'm still waiting to return these 3 jars and be refunded.
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