Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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Ghislain P.
Rating: 3 out of 5
following a purchase from 01/10/2025
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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Evelyne D.
Rating: 3 out of 5
following a purchase from 26/09/2025
Two packets of biscuits were missing from the received package.
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Suzanne M.
Rating: 1 out of 5
following a purchase from 19/09/2025
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Nathalie H.
Rating: 1 out of 5
following a purchase from 12/09/2025
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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Danielle B.
Rating: 1 out of 5
following a purchase from 05/09/2025
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Paul C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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Anne Lise Q.
Rating: 3 out of 5
following a purchase from 02/09/2025
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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Magali S.
Rating: 3 out of 5
following a purchase from 31/08/2025
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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Corinne A.
Rating: 3 out of 5
following a purchase from 01/09/2025
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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Karsten B.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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Gilles A.
Rating: 1 out of 5
following a purchase from 19/08/2025
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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John Q.
Rating: 3 out of 5
following a purchase from 22/08/2025
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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Alfredo S.
Rating: 1 out of 5
following a purchase from 10/08/2025
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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Eric T.
Rating: 3 out of 5
following a purchase from 22/08/2025
In fact, the loyalty discount only covers the shipping costs.
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Denise R.
Rating: 1 out of 5
following a purchase from 06/08/2025
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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Nerea G.
Rating: 1 out of 5
following a purchase from 13/08/2025
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Yanis V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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Sandrine C.
Rating: 1 out of 5
following a purchase from 11/08/2025
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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Georges P.
Rating: 3 out of 5
following a purchase from 25/07/2025
we are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards
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Magali L.
Rating: 1 out of 5
following a purchase from 19/07/2025
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 18/07/2025
I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...
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Janessa E.
Rating: 1 out of 5
following a purchase from 16/07/2025
The cookies order they were all melted
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Pérusse C.
Rating: 1 out of 5
following a purchase from 04/07/2025
The products I received are expired! It's a shame given the price!
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Anne Marie C.
Rating: 3 out of 5
following a purchase from 30/06/2025
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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Frank L.
Rating: 1 out of 5
following a purchase from 29/06/2025
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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Marie F.
Rating: 1 out of 5
following a purchase from 11/05/2025
I still haven't received my order!!
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Francois-Xavier B.
Rating: 1 out of 5
following a purchase from 07/06/2025
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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Jorne B.
Rating: 3 out of 5
following a purchase from 13/06/2025
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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Maria W.
Rating: 1 out of 5
following a purchase from 10/06/2025
No delivery received
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Dylan M.
Rating: 3 out of 5
following a purchase from 12/03/2025
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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Duarte E.
Rating: 3 out of 5
following a purchase from 20/05/2025
the initial delivery date was not respected. Best regards
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Camille B.
Rating: 1 out of 5
following a purchase from 19/05/2025
I have never received my order, already more than 10 days late and no news......
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Jean D.
Rating: 1 out of 5
following a purchase from 18/05/2025
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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Liesbeth K.
Rating: 1 out of 5
following a purchase from 15/05/2025
Fast delivery, good special products
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Jean Jacques L.
Rating: 3 out of 5
following a purchase from 08/05/2025
Fast delivery but a bit disappointed by the product
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Thomas K.
Rating: 3 out of 5
following a purchase from 05/05/2025
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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Christelle M.
Rating: 3 out of 5
following a purchase from 24/04/2025
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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Camille K.
Rating: 1 out of 5
following a purchase from 08/04/2025
acceptable products, horrible customer service. They do not respond
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