Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
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aankoop D.
Rating: 3 out of 5
following a purchase from 02/03/2025
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
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elodie G.
Rating: 3 out of 5
following a purchase from 13/02/2025
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
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Véronique M.
Rating: 1 out of 5
following a purchase from 15/02/2025
I did not receive my order. Very disappointed.
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Gérard P.
Rating: 1 out of 5
following a purchase from 13/02/2025
I did not receive my order and the requested products.
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Maxime B.
Rating: 1 out of 5
following a purchase from 04/02/2025
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
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Dominique T.
Rating: 3 out of 5
following a purchase from 04/02/2025
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
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Martine C.
Rating: 3 out of 5
following a purchase from 04/02/2025
The ice cider received is not the one I ordered. I left a message on your site.
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Marie-claudine B.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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Jürgen K.
Rating: 3 out of 5
following a purchase from 21/01/2025
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
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Christine V.
Rating: 1 out of 5
following a purchase from 15/01/2025
I never received my order, and I haven't heard back from customer service in over a week.
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Markus P.
Rating: 1 out of 5
following a purchase from 17/01/2025
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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SYLVAINE L.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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ELISABETH L.
Rating: 3 out of 5
following a purchase from 07/01/2025
All the soup cans arrived dented, but the rest were fine.
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Jeanne L.
Rating: 3 out of 5
following a purchase from 14/01/2025
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
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Véronique B.
Rating: 3 out of 5
following a purchase from 11/01/2025
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
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Martine M.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
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Hervé P.
Rating: 3 out of 5
following a purchase from 05/01/2025
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
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Coralie D.
Rating: 3 out of 5
following a purchase from 02/01/2025
Very good products, long delivery
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Gilbert R.
Rating: 3 out of 5
following a purchase from 27/12/2024
I do not understand that the delivery address is not respected.
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Laurence G.
Rating: 1 out of 5
following a purchase from 20/12/2024
I only received part of my order; I sent a complaint and still no reply.
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James P.
Rating: 1 out of 5
following a purchase from 10/12/2024
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
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Bérénice N.
Rating: 1 out of 5
following a purchase from 24/12/2024
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
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Sophie D.
Rating: 1 out of 5
following a purchase from 03/12/2024
Package not received
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celine M.
Rating: 3 out of 5
following a purchase from 23/12/2024
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
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Anaïs T.
Rating: 1 out of 5
following a purchase from 21/12/2024
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
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Guillaume K.
Rating: 1 out of 5
following a purchase from 18/12/2024
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
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Nicolas V.
Rating: 1 out of 5
following a purchase from 18/12/2024
My orders never arrived
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Sabine G.
Rating: 3 out of 5
following a purchase from 17/12/2024
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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Nicolas P.
Rating: 1 out of 5
following a purchase from 17/12/2024
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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Jörg F.
Rating: 3 out of 5
following a purchase from 13/11/2024
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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Claire T.
Rating: 3 out of 5
following a purchase from 15/12/2024
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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Bietry F.
Rating: 3 out of 5
following a purchase from 13/12/2024
UPS delivery charges were not mentioned in the order.
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Laurent B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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CLAIRE R.
Rating: 1 out of 5
following a purchase from 16/12/2024
My order was not complete! !!!!!
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Amélie M.
Rating: 1 out of 5
following a purchase from 12/12/2024
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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Mélanie B.
Rating: 3 out of 5
following a purchase from 12/12/2024
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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