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N
Rating: 1 out of 5
My orders never arrived
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 3 stars
Reset filtersS
Rating: 3 out of 5
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
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N
Rating: 1 out of 5
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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J
Rating: 3 out of 5
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
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C
Rating: 3 out of 5
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
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B
Rating: 3 out of 5
UPS delivery charges were not mentioned in the order.
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L
Rating: 1 out of 5
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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C
Rating: 1 out of 5
My order was not complete! !!!!!
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A
Rating: 1 out of 5
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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M
Rating: 3 out of 5
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
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B
Rating: 1 out of 5
I have not been delivered
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C
Rating: 3 out of 5
The parcel arrived fine but it's a shame I didn't get any samples from the store.
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J
Rating: 1 out of 5
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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B
Rating: 1 out of 5
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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P
Rating: 1 out of 5
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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S
Rating: 3 out of 5
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
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A
Rating: 3 out of 5
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
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T
Rating: 1 out of 5
My gift box arrived in pieces and was ripped appart in places.
C
Rating: 3 out of 5
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
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C
Rating: 1 out of 5
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
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A
Rating: 3 out of 5
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
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M
Rating: 3 out of 5
The delivery was correct, there was still maple syrup in a box and on the jars.
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I
Rating: 3 out of 5
Order arrived in poor condition
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M
Rating: 1 out of 5
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
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U
Rating: 1 out of 5
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
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L
Rating: 1 out of 5
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
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P
Rating: 3 out of 5
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
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K
Rating: 3 out of 5
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
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M
Rating: 3 out of 5
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
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K
Rating: 1 out of 5
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
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A
Rating: 1 out of 5
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
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S
Rating: 1 out of 5
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
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C
Rating: 1 out of 5
I received my gift
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F
Rating: 1 out of 5
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
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B
Rating: 1 out of 5
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
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E
Rating: 1 out of 5
Very bad information and no call back from the company
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T
Rating: 3 out of 5
Missing gift box
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J
Rating: 1 out of 5
Shipped in instalments without notice.... faulty packaging
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A
Rating: 3 out of 5
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
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K
Rating: 1 out of 5
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
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