Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
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Halat L.
Rating: 1 out of 5
following a purchase from 07/11/2023
I have sent a request to return my order and am being ignored by Customer Service.
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Aysim S.
Rating: 1 out of 5
following a purchase from 01/11/2023
2 cans of maple syrup had dents.
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Benoit N.
Rating: 1 out of 5
following a purchase from 29/10/2023
Incomplete parcel
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Catherine R.
Rating: 3 out of 5
following a purchase from 02/11/2023
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
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Frédérique M.
Rating: 1 out of 5
following a purchase from 29/10/2023
The expiry date is too close. Less than a year.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 16/10/2023
I've bought 4 natural barometers but none of them work.
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Jean-Marie C.
Rating: 1 out of 5
following a purchase from 23/10/2023
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
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Donald S.
Rating: 1 out of 5
following a purchase from 19/10/2023
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
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Guido V.
Rating: 1 out of 5
following a purchase from 14/10/2023
I never received the order. Also no notification from the parcel service
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Sylvie T.
Rating: 3 out of 5
following a purchase from 14/10/2023
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
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Audrey S.
Rating: 1 out of 5
following a purchase from 04/10/2023
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
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Nadine C.
Rating: 1 out of 5
following a purchase from 28/09/2023
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
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Charles M.
Rating: 1 out of 5
following a purchase from 01/10/2023
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
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Response from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
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Christine F.
Rating: 3 out of 5
following a purchase from 22/09/2023
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
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BRUNO M.
Rating: 1 out of 5
following a purchase from 13/09/2023
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
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Response from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
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couderc N.
Rating: 3 out of 5
following a purchase from 08/09/2023
Very satisfied with the order excellent products too bad the delivery was a few days late
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Christelle D.
Rating: 3 out of 5
following a purchase from 05/09/2023
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
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Nancy K.
Rating: 1 out of 5
following a purchase from 20/08/2023
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
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jerome L.
Rating: 1 out of 5
following a purchase from 11/07/2023
I still haven't received my parcel
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Response from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
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Perfumo A.
Rating: 3 out of 5
following a purchase from 09/08/2023
I purchased cookies that arrived all crumbled
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Xavier H.
Rating: 3 out of 5
following a purchase from 15/07/2023
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
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Alain T.
Rating: 3 out of 5
following a purchase from 11/03/2023
Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....
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Uwe F.
Rating: 3 out of 5
following a purchase from 28/06/2023
The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.
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Alexandrine F.
Rating: 1 out of 5
following a purchase from 26/06/2023
Order not complete! Never got a reply to my complaint!
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Simone C.
Rating: 3 out of 5
following a purchase from 24/06/2023
The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/06/2023
Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.
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Céline G.
Rating: 3 out of 5
following a purchase from 26/05/2023
The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.
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Didier R.
Rating: 1 out of 5
following a purchase from 11/05/2023
The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...
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Response from Les Trésors d’Érable
Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen
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Volker S.
Rating: 3 out of 5
following a purchase from 30/04/2023
Have received order only half. Other half was delivered after complaint
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Mattia V.
Rating: 1 out of 5
following a purchase from 26/03/2023
They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money
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Response from Les Trésors d’Érable
Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
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Mélissa S.
Rating: 3 out of 5
following a purchase from 15/04/2023
I ordered a box set but did not receive the glasses
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ARNAUD M.
Rating: 3 out of 5
following a purchase from 12/04/2023
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
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Marie-claudine B.
Rating: 3 out of 5
following a purchase from 10/04/2023
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
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Jonathan B.
Rating: 1 out of 5
following a purchase from 05/04/2023
Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.
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Response from Les Trésors d’Érable
Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit
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Jocelyne A.
Rating: 1 out of 5
following a purchase from 04/04/2023
I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery
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Laurent D.
Rating: 1 out of 5
following a purchase from 29/03/2023
I did not receive my package
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Response from Les Trésors d’Érable
Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme
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Chantal D.
Rating: 3 out of 5
following a purchase from 18/03/2023
Perfect
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Catherine P.
Rating: 1 out of 5
following a purchase from 08/03/2023
I refused my stale order upon arrival
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C. B.
Rating: 1 out of 5
following a purchase from 05/03/2023
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
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