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C
Rating: 2 out of 5
Delivery times far too long. Notified of stock shortage but indicated shipped quickly! This is not credible.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 2 and 3 stars
Reset filtersP
Rating: 3 out of 5
Site that takes the order without having the product in stock and without informing you about it. Fortunately, the product is completely in accordance with the description.
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L
Rating: 3 out of 5
I have not received the sugar carafes.... And no expected date.
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V
Rating: 3 out of 5
The expiration date is in 1 year. Usually, canned goods have longer dates. We will have to consume the 10 cans quickly! We are a bit disappointed about that. Otherwise, fast delivery and well packaged.
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P
Rating: 2 out of 5
One item was missing from the order, and the support responds very slowly. I still not received neither the missing item, nor a refund.
G
Rating: 3 out of 5
I returned two items regarding the "Maple Syrup Celebration Leaf Cookies" and to this day I have not heard back about this return, so I am not entirely satisfied with this company, which is why I cannot give 5 stars.
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M
Rating: 3 out of 5
Very short expiration dates are not appreciated
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J
Rating: 2 out of 5
The person did not receive the promised gift cookies for Mother's Day!
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S
Rating: 3 out of 5
The carrier delivered us cakes in crumbs. What a pity
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B
Rating: 2 out of 5
I ordered 2 x maple syrup with jug and only received the maple syrup! No one has responded to my email!
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G
Rating: 2 out of 5
Hello, Without prior information, I only received part of the order (which I paid in full). It was me who had to contact the company... who informed me that they would send it to me when the item is available (normally in June). I will be sure to update my review when I receive it, Best regards
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T
Rating: 3 out of 5
Careful and fast shipping, however out of the 5 cans of maple syrup, 4 were very dented while the package was not damaged and the glass jars intact. This suggests that the cans were already sent damaged.
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C
Rating: 3 out of 5
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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T
Rating: 3 out of 5
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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T
Rating: 3 out of 5
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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S
Rating: 3 out of 5
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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J
Rating: 3 out of 5
Comment incomplete and no one warns when we will have the rest of the order
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G
Rating: 3 out of 5
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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C
Rating: 3 out of 5
Small preparation problem, quantity too small for maple syrup
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V
Rating: 3 out of 5
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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V
Rating: 2 out of 5
Very complicated to communicate, still no news of the second chair ordered and paid for!!!
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A
Rating: 2 out of 5
Hello, I did not receive my entire order and I do not know if I will receive the hoodie that I ordered. The information is not explicit. Thank you
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V
Rating: 3 out of 5
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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F
Rating: 2 out of 5
Upon receiving my order, I noticed that an item was missing. I was still charged the initial amount. No information was provided to me.
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P
Rating: 2 out of 5
The maple syrup boxes were all crushed while the carton was intact.
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E
Rating: 2 out of 5
A bit disappointed because I ordered a jacket and it was not in the package upon arrival. No one informed me that it was out of stock.
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E
Rating: 2 out of 5
One of the items was not shipped, I was not informed of this in the order tracking or anything until the package was received, where it is handwritten that the missing product is awaiting restock without further information, and in the computer tracking all items are considered delivered in this single order.
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M
Rating: 2 out of 5
Hello, I had explicitly requested that the invoice not be included in the package, since it was a gift... and unfortunately it was inside!!! I will therefore no longer use your services for gifts.
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F
Rating: 3 out of 5
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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D
Rating: 3 out of 5
Did not receive my entire order. Difficulty getting quick responses from customer service...
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S
Rating: 2 out of 5
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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L
Rating: 2 out of 5
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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S
Rating: 2 out of 5
I am disappointed, the cans of maple syrup were dented despite good packaging.
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E
Rating: 3 out of 5
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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R
Rating: 2 out of 5
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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C
Rating: 2 out of 5
I did not receive the hard candies with maple syrup
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A
Rating: 3 out of 5
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
C
Rating: 2 out of 5
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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N
Rating: 2 out of 5
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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I
Rating: 3 out of 5
Good but extremely disappointed with the quality of the textile products
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