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B
Rating: 3 out of 5
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 2 and 3 stars
Reset filtersD
Rating: 3 out of 5
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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P
Rating: 3 out of 5
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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M
Rating: 2 out of 5
A product was missing from my order. I have already sent 2 messages and received no response.
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L
Rating: 2 out of 5
Package received with broken goods inside, I sent them a message and to this day no response
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A
Rating: 2 out of 5
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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N
Rating: 2 out of 5
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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D
Rating: 3 out of 5
Perfect
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L
Rating: 2 out of 5
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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E
Rating: 3 out of 5
Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.
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G
Rating: 3 out of 5
Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.
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E
Rating: 3 out of 5
Two packets of biscuits were missing from the received package.
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Y
Rating: 2 out of 5
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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C
Rating: 2 out of 5
not warned that my package had arrived
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P
Rating: 3 out of 5
Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway
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A
Rating: 3 out of 5
The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar
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M
Rating: 3 out of 5
Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.
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C
Rating: 3 out of 5
The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur
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K
Rating: 3 out of 5
Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.
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J
Rating: 3 out of 5
Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.
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E
Rating: 3 out of 5
In fact, the loyalty discount only covers the shipping costs.
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G
Rating: 3 out of 5
we are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards
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M
Rating: 2 out of 5
Order not received to date...
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A
Rating: 3 out of 5
I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...
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M
Rating: 2 out of 5
I had contacted you to tell you that a bottle of maple syrup was broken. And I never received a response.
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Y
Rating: 2 out of 5
I ordered 3 bottles but only received 2 and paid for 3.
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A
Rating: 3 out of 5
satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.
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J
Rating: 3 out of 5
Only received 1 out of 4 liters, but they shipped the missing syrup fast
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J
Rating: 2 out of 5
I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.
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A
Rating: 2 out of 5
The products are excellent but the delivery is deplorable
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M
Rating: 2 out of 5
I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!
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M
Rating: 2 out of 5
No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.
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D
Rating: 3 out of 5
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
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A
Rating: 2 out of 5
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
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M
Rating: 2 out of 5
Order received quickly as per specifications
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D
Rating: 3 out of 5
the initial delivery date was not respected. Best regards
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D
Rating: 2 out of 5
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
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J
Rating: 3 out of 5
Fast delivery but a bit disappointed by the product
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T
Rating: 3 out of 5
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
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A
Rating: 2 out of 5
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
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